Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
October 23, 2020

I have only one word to describe my experience. “Jeremy.” Thats it. He took care of my flat tire quickly and happily. This man deserved a raise! Five stars isn’t enough. How bout 850 stars!! More

by stingray4468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking the time to leave us a review! We are so glad Jeremy took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 23, 2020

I love Lexus of Pembroke Pines. From purchasing to service you can’t go wrong here. The employees make the company. Without the employees, there wouldn’t be a Lexus of Pembroke pines. My service and p More

by naugustin3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback for Lexus of Pembroke Pines! We're proud to have earned your continued support and we look forward to working with you during your next visit!

October 23, 2020

We had excellent service. We brought our car in for 10000 mile checkup and we were in and out in a short time. Wonderful dealership More

by EDKHYATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steegle
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for your 100k check up! It's wonderful to hear that you were back on the roads in a timely manner. Happy driving!

October 23, 2020

Great friendly and fast service. Took the time to explain everything and answer any questions I had. Will definitely be back to Lexus of Pembroke Pines. More

by Fatima0578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much, Fatima! We are happy that you enjoyed your recent visit with us at Lexus of Pembroke Pines and we can't wait to work with you in the future. Have a wonderful weekend!

October 23, 2020

Very good service. Very nice. Very attended. Recommend 100%. Very sanitized My cars feels new very clean service on time Excellent work team. Thank you More

by Geikelperez23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thanks for posting about your 5-star experience with our team. We're proud to have you as a Lexus of Pembroke Pines customer!

October 23, 2020

Customer services is bad. I have been to a lot of Lexus dealership, they were always on point but this dealership. I was so disappointed. More

by CHRISDINH79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Chris - We have high expectations for our guests and it's hard to hear that we let you down. Customer feedback is important to us, so I'm wondering if you would be willing to share further details about your experience. If so, please reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 23, 2020

Carlos Perez. Was excellent and Good experience He took Carlos Perez. Was excellent and Good experience He took dare of in a very professional experience Like to have him as my service point of conr More

by Hdwr1260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thanks for posting about your experience with Carlos at Lexus of Pembroke Pines. We are glad to hear that he worked hard to earn your five-stars!

October 22, 2020

Service advisor Carlos Perez always does a great job in explaining the maintenance that my car needs so, I keep coming back. He is knowledgeable and demonstrate a will to help. More

by excaliburdeli
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We're so grateful for your loyal business! It makes our day to hear that Carlos always takes such good care of you and your vehicle. Thank you for your confidence in Lexus of Pembroke Pines!

October 22, 2020

Isidro my service agent is an incredible asset to your and dealership. Extremely professional courteous. He does a great job of following up with you. More

by ALEXACABY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Alexa - thank you for posting about your recent visit to Lexus of Pembroke Pines. It is our goal to provide guests with 5-star service and we're thrilled to hear that Isidro hit the mark. We look forward to seeing you next time!

October 22, 2020

The service personnel were very professional and serviced my vehicle in record time! I only had to wait a little over an hour!! Very awesome More

by COURTNEYWILSON1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you, Courtney, for trusting us with your vehicle. We're known for performing prompt and precise service and it is fantastic that came true for you. Hope to see you next time! - Lexus of Pembroke Pines team

...
703
...