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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,224 Reviews

8,225 Reviews of Lexus of Pembroke Pines - Service Center

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October 24, 2020

Jose was professional as very helpful in helping me choose the right tires as the right tire size. I would recommend the service dept to others. More

by ARTIESCHIMEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Jose here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 24, 2020

Check engine light came on and instructed to bring back to dealership. Something about a grille being inoperable. When I mentioned this to Melissa she was only concern to see if I needed other service. More

by Kelseyjade2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ho
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Hello, I assure you that we strive for accommodating and friendly service here, and I'm sorry that we didn't leave you with that impression. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jose Camara - Service Manager - (954) 443-2332

October 24, 2020

Great service! Sebastian Mejia helped me from beginning to end! Car was serviced very quickly! Thank you so much for such great service each time! More

by jackyarango5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia
Oct 26, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Sebastian made your recent visit such a success. Thank you for trusting Lexus of Pembroke Pines with all of your auto service needs!

October 24, 2020

Easy, convenient, and prompt to schedule same or next day appointments. Prime service, personal diligent attention by José Amaro, I give him a 10. Personally recommend this dealership More

by ic0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amaro
Oct 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We're thrilled to hear that José consistently impresses you by providing great service. Hope to see you next time!

October 24, 2020

The service department is fast and efficient. I was able to get an appointment very quickly and my service advisor was very nice. He kept me informed on my cars status and was nice to work with. More

by KIMBERLY.SHINDER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Oct 26, 2020 -

Lexus of Pembroke Pines responded

Kimberly, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

October 24, 2020

Excellent service. Edgar has been coming to pick up / deliver my car back to me for 2 years now. Very personable and always arrives during time frame scheduled. More

by FHTDIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Edgar
Oct 26, 2020 -

Lexus of Pembroke Pines responded

That's what we love to hear! It's great that Edgar always makes your service experience friendly and efficient. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

October 24, 2020

worked with Sebastian , everything good and straight service , great experience with Pembroke Pines Lexus service , I came from Lexus of west Kendall ...And definitely I really Huge difference between t More

by EAESCALONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Oct 26, 2020 -

Lexus of Pembroke Pines responded

We are happy to hear that Sebastian delivered a five-star service experience. Thank you for trusting us with your vehicle! We will be here to assist with all your future auto needs.

October 24, 2020

Jeremy Rivera is an excellent service adviser. Customer satisfaction is his primary focus. The intake member Andre wouldn’t provide me a loaner and took my vehicle on Jeremy’s behalf. When Jeremy became aw More

by TDALYBARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for coming to Lexus of Pembroke Pines for your auto service needs. We are happy that Jeremy could step in to assist you and we appreciate you sharing this feedback. Enjoy your week!

October 23, 2020

I have only one word to describe my experience. “Jeremy.” Thats it. He took care of my flat tire quickly and happily. This man deserved a raise! Five stars isn’t enough. How bout 850 stars!! More

by stingray4468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking the time to leave us a review! We are so glad Jeremy took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 23, 2020

I love Lexus of Pembroke Pines. From purchasing to service you can’t go wrong here. The employees make the company. Without the employees, there wouldn’t be a Lexus of Pembroke pines. My service and p More

by naugustin3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback for Lexus of Pembroke Pines! We're proud to have earned your continued support and we look forward to working with you during your next visit!

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