Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
October 22, 2020

Everyone was very helpful. I will definitely recommend family and friends to visit this location for future needs wether revise or purchase of lexus vehicles More

by LD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre was very helpful
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us! Thank you for your confidence in Lexus of Pembroke Pines!

October 22, 2020

Very disappointed with Lexus for the first time in 12 years. Lexus employees not wearing masks the right way. Shame on them. Don’t feel safe there. More

by ESUCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read. I assure you that customer safety is our number one priority here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

October 22, 2020

Great service! Everyone was kind and worked in a timely manner. I especially appreciated having my car picked up from my work and returned before I had to leave for home! More

by Gbof
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. We strive to deliver a seamless experience for guests and I am glad to hear that you were taken care of!

October 22, 2020

My advisor was excellent. He told me what I needed to take care at the moment. He also was able to get my car service at a reasonable time. More

by EMILIOGO2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anred service advisor
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Emilio - thank you for trusting Lexus of Pembroke Pines to take care of your vehicle!

October 22, 2020

Excelent service and attention by everybody especially Mr. Jose Amaro. Thank you. We have two Lexus from this dealership and we live in Kendall Miami , but we rather this dealership for excellent servic More

by AZADBAKHTGHALOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! It's so good to hear that Jose and the rest of the team made your latest service visit worth the trip. Thank you for trusting us with all your repair and maintenance needs!

October 22, 2020

I am incredibly pleased with the quality of customer service provided to me. Your company is successful because of its focus on its customer service . Well done!! More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We’re lucky to have you as a customer, Lucy. Thank you for supporting Lexus of Pembroke Pines!

October 22, 2020

You’re always so accommodating or at least trying to be accommodating. You truly look after your customers. I have been a customers for years now and I have not been let down yet! I have been through a few More

by jogil7357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. It made our day to see that Sebastian and the rest of our team continue to impress you by offering great service. We look forward to taking care of you during your next visit!

October 21, 2020

It’s always a pleasure dealing with Lexus of pines they are priced higher than surrounding Lexus dealers but the service is impeccable love Lexus More

by JAHNATURAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho
Oct 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business. I am pleased to hear that our team continues to impress you by providing outstanding service!

October 21, 2020

Dean and Jose are the best, really great customer services broke everything down to me so I can have a good understanding very thankful great More

by ALTEKAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Dean
Oct 21, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Dean and Jose were so communicative and transparent! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

October 21, 2020

Lexus of Pembroke Pines is a great dealership to to purchase/service your vehicle. My service advisor is Jeremy Rivera he’s a very nice guy with a calm demeanor/helpful. He advise in servicing your veh More

by DGRAHA14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service another great guy*****
Oct 21, 2020 -

Lexus of Pembroke Pines responded

This review made us smile! Thank you for taking the time to share and shout out Jeremy. We appreciate your support and hope to work with you again at Lexus of Pembroke Pines!

Oct 21, 2020 -

DGRAHA14 responded

You’re welcome! Scott Mankin should have 5 stars also, I probably took one of by accident. But he deserves 5 Stars because he was my service advisor before Jeremy.....Great guy as well....

...
704
...