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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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October 21, 2020

Jose Amaro always help and his service is amazing. It was a great experience. It is always a pleasure to bring my car at Lexus of PEMBROKE. Thanks Juan. More

by santiago6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle, Juan. It is fantastic to hear that Jose continues to impress you by providing great service. We look forward to working with you next time!

October 20, 2020

Very professional, they treat you like family, from check in the car to service advisor, cashier and picking up the car.... Coffee shop in waiting area More

by BCMS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez, service depart, 5 stars.
Oct 20, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with your repair and maintenance needs!

October 20, 2020

In my opinion representatives I spoke with did not take my car problem seriously. Did not do diagnostics on car. Very disappointed. Only person who was logical was parts rep who told me there was nothi More

by BLUE_HORIZONS
Recommend Dealer
No
Employees Worked With
Nov 04, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read. I assure you that we strive for accommodating service here, and I would be more than willing to speak with you directly regarding the issues you are experiencing with your vehicle. Unfortunately, I am unable to find your contact information without a name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 19, 2020

Great customer service right down the road from my house. Lexus of Pembroke Pines exceeded my expectations! Maybe I will buy my next Lexus from them. More

by jacurlyd_20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Pembroke Pines responded

We sincerely appreciate your 5-star review! We are delighted to hear we have exceeded your expectations. We look forward to the opportunity to work with you again in the future at Lexus of Pembroke Pines! Thanks so much for the review!

October 19, 2020

Andre in the service department is hands down the best service provider I have come across. I’ve owned other luxury vehicles and no one has been as attentive to my concerns as Andre has. More

by Mschinzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre (service advisor)
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share and shout out Andre! We appreciate your business and are happy to hear that you had such an excellent service experience at Lexus of Pembroke Pines. Safe travels, and we hope to work with you again down the road!

October 19, 2020

Manager Roy Lee and all the service people were very professional, responsible, caring. My car body repair was completed on time and I am very satisfied with the result. I’d like especially to express m More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Lee, Dayles, Zoe
Oct 19, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review, Erin! It makes our day to hear that Roy and the rest of the service team here at Lexus of Pembroke Pines delivered such a great experience. Thank you for trusting us with your body repair needs!

October 19, 2020

Michele was Very courteous and had our vehicle serviced Michele was Very courteous and had our vehicle serviced and washed is less time that estimated. Everyone was nice and helpful and it was a good expe More

by LINDA_IRONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Hi Linda - We appreciate the kind words! It is excellent to hear that Michele delivered such an efficient service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

October 18, 2020

Meeting with Mr F Guerrero was a huge mistake. I was running out of miles in my lease contract and he pushed me to a new car with less mileage so know I have a new car that I can’t use, I’m paying 700$ More

by CASTILLO3ANDREINA
Customer Service
Recommend Dealer
No
Employees Worked With
Frank Guerrero
Nov 03, 2020 -

Lexus of Pembroke Pines responded

Gonzalo - This isn't at all the experience we intend for our customers and I'm so sorry that you're upset. Would you please give me a call at your earliest convenience? I would like to see if there is anything that I can do to help here. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Nov 23, 2020 -

CASTILLO3ANDREINA responded

Hello Mrs Gonzalez I have been trying to communicate with you for 10 days and I had been unable to reach out to you ( nobody answers the phone and the voice mail isn’t setup. Could you please let me know an alternative way to speak with you? Thanks

October 18, 2020

Had a great experience at Lexus of Pembroke Pines. Carlos was very attentive and helpful. He had great communication and worked hard to make sure my needs were met. From top to bottom, I have no complaints! More

by SUPERACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that Carlos delivered such an excellent experience. We appreciate your business and hope to work with you again at Lexus of Pembroke Pines!

October 17, 2020

Great experience with Juan. The friendliness and level of attention here is very relaxing while coming to get your car serviced. My favorite service place so far. Thank you for a great experience More

by Francinasimonpietri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 19, 2020 -

Lexus of Pembroke Pines responded

For you to say Lexus of Pembroke Pines is your favorite service place makes us so happy! Thank you very much for rating us five stars and for mentioning Juan. We look for your next visit with us.

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