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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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October 17, 2020

This Dealership is very courteous, the service that they provide to you as a customer is excellent and they're always concerned about the customer vehicles well being, they also have good hospitality, I wou More

by KIA-NIka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We are thrilled to hear that our team treated you to the friendly and professional service we strive to offer. It is a privilege to have earned your business and we look forward to working with you next time!

October 17, 2020

Everyone was very helpful.they help me the pricing and made sure my car was in a one condition.I am very appreciative. The service department were very attentive More

by lativiahall1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to review Lexus of Pembroke Pines! Our service team is committed to taking excellent care of guests and I am glad to see that came true for you!

October 17, 2020

I was ignored and no one would tell me what was I was ignored and no one would tell me what was happening. Getting an answer out of anyone was very painful. I have never been treated this badly bef More

by KOPENHAVENF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
They did not give me their names, but the service was terrible at trying to get anybody to tell me what was happening was painful.
Nov 03, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry that you didn't receive the communicative service we expect for our guests. It's very hard to read about your experience and I would really appreciate the chance to assist you. I won't be able to find your contact information from this review, so would you please reach out to me directly? I hope to hear from you soon. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

October 17, 2020

Excellent service! I continue with Lexus for the services I received from Jose Amaro! I’m attended to and for and for a client that is important! Thanks you Jose Amaro!!! More

by nelson.alverio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro and it’s excellent!!!!!
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Hi Nelson - Thank you for taking the time to review us! It is wonderful to hear that Jose delivered such a fantastic service experience. We appreciate your support and hope to work with you again at Lexus of Pembroke Pines!

October 17, 2020

Carlos Peréz is a GEM and a gentleman. Ask for him directly!! Was available to make a last minute appointment, was timely, and had me out and on my way in half the time that was estimated! More

by zaxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Peréz
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so happy to hear that Carlos earned your five-stars. We appreciate your business and hope to work with you again at Lexus of Pembroke Pines!

October 16, 2020

Jose my case worker was not only pleasant, but was great in keeping me inform every step of the way about my vehicle. Jose and the lady in the car loan (courtesy car) department ( I forgot her name)made m More

by ANITACLARKERHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking time out of your day to commend Jose and our Lexus of Pembroke Pines team! We truly appreciate you trusting us with your vehicle. For all your future auto needs, we will be here to help.

October 16, 2020

Very happy with the service I have been a client for over 14 years and I always been satisfied John Steigele is my advisor and he is wonderful thank you More

by Gloria Petri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Gloria, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

October 16, 2020

Absolutely the worse experience of my life. 5 campaigns on my car. The only real issue; dangerous issue; they couldn’t fix over 12 days. When I called nobody answered in service and so I called sales and a More

by Mcamidon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. I assure you that we strive for attentive and accommodating service here, and I'm sorry that you had a difficult time getting a hold of us. I would be more than willing to speak with you directly about your concerns, but unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 16, 2020

Great service and very helpful. Helped me with my technology issues and also noticed I had an issue with one of my tires. Thanks for everything. More

by LEVY1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

We're so glad we could assist you! Thank you for trusting the team here at Lexus of Pembroke Pines with your tire and technology repair needs!

October 16, 2020

I’m very pleased,everyone at Lexus that took care of us,was very professional and went the extra mile to do an excellent job.I will always recommend Lexus because it’s always ready to serve their client More

by LINAONEIDA1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Seeing your review made us smile! We are delighted to hear that you can depend on our Service Department to go "the extra mile." Thank you so much for trusting the Lexus of Pembroke Pines team with your vehicle. We hope you have a wonderful weekend!

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