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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,525 Reviews

8,525 Reviews of Lexus of Pembroke Pines - Service Center

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December 09, 2020

Excellent service. The advisor was aware of the service that I needed and was able to offer a reasonable price for the things that I need done. More

by HWMCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us and we appreciate you taking the time to share. Thanks for trusting Lexus of Pembroke Pines with your business!

December 09, 2020

I love Lexus of Pembroke Pines. I will never take my car to anyone other than the best service adviser they have, John Stiegele and his awesome crew. I Miss the car washes thou. I use to go get my nails do More

by venus25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stiegele
Dec 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you are so confident in John and the team to get the job done. We appreciate your feedback and are looking forward to working with you again at Lexus of Pembroke Pines!

December 09, 2020

Hello. I was very pleased with my experience at Lexus Of PEMBROKE PINES. My service advisor was JUAN CORREA and he was very nice, helpful and interested in truly helping me. VERY GOOD REVIEW FROM ME More

by JPERDOMO123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN CORREA
Dec 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your five-star experience with Juan at Lexus of Pembroke Pines. We are committed to meeting the needs of guests and it is fantastic to hear that came through to you!

December 09, 2020

I have never utilized a service department that was so constantly perfect, technically and from a customer service standpoint, period. I will never go anywhere else. More

by N0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fraser.
Dec 09, 2020 -

Lexus of Pembroke Pines responded

This review made our day! Thank you for your confidence in our team and for taking the time to share. We appreciate your support and cannot wait to see you again at Lexus of Pembroke Pines!

December 09, 2020

The service is always great. My only complaint is that they don’t do a very good job cleaning the car. I know it’s complimentary but it should be better. More

by CONDESR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Dec 16, 2020 -

Lexus of Pembroke Pines responded

We value your business and your feedback, so I'm proud to hear that you always enjoy having your car serviced with us, and I'd like to thank you for bringing this issue to my attention. I will be sure to address your concerns with the team as we work toward improving the customer experience. If there's ever anything else I can help you with, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 09, 2020

My advisor Juan provided quick service even on a Saturday morning. I was there for routine maintenance when it was determined there was a recall on a part. I was provided a loaner and was soon on my way. More

by ljmorejon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correrá
Dec 09, 2020 -

Lexus of Pembroke Pines responded

We're proud to have made your service experience so efficient and convenient! It's wonderful to hear that Juan took such good care of your and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

December 09, 2020

Great service! They serviced my car quick, I drive a lease so Lexus is good at taking care of everything and informing me if anything needs to be changed or replaced More

by NATACIAHENRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Dec 09, 2020 -

Lexus of Pembroke Pines responded

We are delighted to hear such positive feedback from you! Thank you for your business and the great review of Lexus of Pembroke Pines!

December 09, 2020

I went to you last month and you guys changed my front wind shield and since the my auto sensors for the wipers are not working and I reached out to you and haven’t gotten a reply back More

by Moe
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Moe - we're known for our precise service and prompt communication so it was disappointing to see this feedback. I am sorry to hear that you are frustrated and I'd like to step in here to try to take care of your concerns. Without your last name, I won't be able to get in touch so please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 08, 2020

Worst service I’ve ever received! I feel like I was scammed into purchasing my vehicle. The benefits I was told I would get was all a lie. Very unorganized! More

by ISHAMYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the accommodating and transparent service we pride ourselves on here, and I would be more than willing to speak with you about this directly to see if we can clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 08, 2020

This is my second lease vehicle, what a disappointment, never again with Lexus, No customer service, no reason to swallow the bill so customers can return. All I was told not our fault not your fault, an a More

by joypride14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Dec 28, 2020 -

Lexus of Pembroke Pines responded

I'm sorry to hear that you are frustrated. We do strive for accommodating service here, and I would be more than willing to speak with you further about what happened with your vehicle to see what more we can do for you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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