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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,216 Reviews

8,216 Reviews of Lexus of Pembroke Pines - Service Center

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October 16, 2020

The staff was friendly and attentive and the service was done in a timely manner. My interactions with this dealer have always been very positive More

by SMWeeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Oct 16, 2020 -

Lexus of Pembroke Pines responded

It makes us happy to hear that you've received consistently excellent service from our Lexus of Pembroke Pines team. Thank you so much for taking time out of your day to write us a review! We look forward to working together for years to come.

October 16, 2020

Lexus service center fast, efficient, affordable and down right the best service and car center in town. They kept me updated every step of the way. More

by slacoste1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review and for choosing Lexus of Pembroke Pines! We are proud to have earned your business and happy to hear that you are so confident in our team. Safe travels, and we hope to work with you again down the road!

October 16, 2020

Jose was so attentive to my needs. He was on time (which is so important to me)! And he was nice and caring! Very professional, yet friendly at the same time and I appreciate that! Every time I have met wit More

by DEHUNTER1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose (not sure of his last name)
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. At Lexus of Pembroke Pines, we strive to provide outstanding service and it made our day to see that Jose consistently hits the mark. We look forward to working with you next time!

October 16, 2020

The staff was helpful, professional and efficient. It was my first time at your location and they made the process very easy. My wait time was exactly what they told me it would be. More

by vanettekennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for allowing us the chance to assist you! We are thrilled to hear that our Service Team left a great first impression. Hope to see you again at Lexus of Pembroke Pines!

October 16, 2020

I love this location they have amazing work ethics, very professional & Customer Service skills are #1 always a pleasure to bring my car in for service. More

by POZOTIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

It really means a lot to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you for trusting us with your vehicle time and time again! We hope you have a great weekend.

October 16, 2020

The collision center is very well run. The process was smooth and they kept me informed every step of the way. The staff and employees were very pleasant. More

by julianmendel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Hi Julian - Thank you for taking the time to review us! We appreciate your confidence in the Lexus of Pembroke Pines team and are proud to have earned your business. Safe travels, and we hope to work with you again down the road!

October 16, 2020

. I've been servicing my cart at lexus of Pembroke Pines since my purchase in 2010.. Rodney Fuller is by far the best service rep. Thanks Rod!! More

by OYETUNJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We're grateful for your loyalty and are pleased to hear that Rodney continues to impress you during your service visits!

October 15, 2020

The service to the car was very good. However, the online system to make your appointment is terrible. If you try to mske an appointment online in less than 48 hrs it will not work, but you don't get More

by DROMANFAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. I apologize for the trouble you ran into while making an appointment and any inconvenience it may have caused you. We want to make the servicing process seamless so I will share your review with my team. Thank you for reaching out, Osiris Barcelo - Service Manager - (954) 443-2361

October 15, 2020

I called because of a flat tire and was able get an appointment the same day. My advisor was very polite and the tire was repaired quickly! More

by LAURIEQ924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Oct 15, 2020 -

Lexus of Pembroke Pines responded

We're glad we could help you out in a pinch, Laurie! Thank you for coming to Lexus of Pembroke Pines for your tire repairs!

October 15, 2020

Melissa is THE BEST! Always resilient and makes sure that my service is quick. Assists me with service options and different prices. 10/10 hands down! More

by Jackielopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cortes
Oct 15, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us, Jackie! Melissa is just as hardworking and knowledgeable as you describe, and we'll be sure to relay your kind words to her. Thank you for your confidence in Lexus of Pembroke Pines!

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