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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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September 23, 2020

Jeremy is the best! Always efficient and makes me feel like a number one priority. He goes that extra mile to make the customer happy. He is the best service technician and I've owned many lexus cars for More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such kind feedback for our team member, Jeremy. We are glad to hear that he always provides you with excellent experiences as customer satisfaction is our goal at Lexus of Pembroke Pines. All of us are looking forward to your next service visit!

September 23, 2020

John Steigle is great. So is Richard M. They are great reps of the dealership. You need to give them a big raise. They are great. More

by fredkarlinsky
Recommend Dealer
Yes
Employees Worked With
Richard M sales
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Hi Fred - We appreciate your feedback! It is great to hear that John and Richard earned your five-stars. Safe travels and we hope to see you again at Lexus of Pembroke Pines!

September 23, 2020

Best dealer experience I’ve ever had, better than Toyota, Nissan, Honda and even BMW dealers around shout Florida. I hope you guys stay awesome More

by josecarlos1593
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Jose - thank you for taking the time to review Lexus of Pembroke Pines! For you to say that we are the best dealership you've worked with truly made our day. It was a pleasure to have your business and we look forward to impressing you next time!

September 23, 2020

Top quality customer service! Very friendly and professional. We were out of there in no time. And the loaner they gave us WOW! We are considering trading in ours for the new NX. More

by Chachi1114
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a customer! It's fantastic to hear how happy you were with the quality of our team's work (and with your loaner vehicle). Thank you for trusting Lexus of Pembroke Pines with your service needs - and we hope to see you when you're in the market for a new Lexus NX!

September 23, 2020

Jose Amaro goes above and beyond for his customers. Best service advisor in the business! Very pleasant very kind a nice genuine guy. Thank you More

by GIZELVALENCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 23, 2020 -

Lexus of Pembroke Pines responded

It is fantastic to hear that Jose delivered such excellent service! We appreciate you taking the time to share and will certainly pass on the kind words. Thank you for your business and we hope to see you again at Lexus of Pembroke Pines!

September 23, 2020

Have never had an issue. They always try to please. Wish i didnt have to wait an hour but i realize they need time ti do a good job More

by STANLEYCHAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Hi Stanley, thank you for stopping by to share your feedback. I am glad to hear that our team always takes care of you during your visits with us!

September 22, 2020

Can’t make an appointment through appPhone rang for 5 Can’t make an appointment through app Phone rang for 5 minutes when trying to make an appointment, had to hang up and call back, then was on hold for More

by JAMESBALDASSARI
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the trouble you had making an appointment and for the delays in checking out your vehicle. I'm also so sorry to hear about your mats. This isn't at all the experience we intend for our customers and I will speak with my team about your feedback. If there is anything that I can do to earn back your business, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 22, 2020

isidro was a delight to work with thanks very attentive and helpful very nice personality.. would like to eork with him next time again thanks More

by rebbeca1024
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
isidro service dept excellent
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review, Rebbeca! We appreciate your feedback and you taking the time to shout out Isidro. Safe travels and we hope to see you again at Lexus of Pembroke Pines!

September 22, 2020

John stiegle is the most accommodating service manager, cordial, knowledgeable and personable. An asset to your organization. I would recommend Lexus of Pembroke pines to anyone, already currently have 5 o More

by Arnietesser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John stiegle
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! John is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful for your longtime business here, and we look forward to your next visit!

September 22, 2020

I’m very happy with your company. You are first class operation and very professional. I was treated with curtesy. and respect. You answer all my questions and took very good care of my car. Love you guy More

by NCHRISTIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business! We are honored to have earned your support and so happy to hear how confident you are in the Lexus of Pembroke Pines team. Safe travels and we hope to see you again down the road!

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