Lexus of Pembroke Pines - Service Center

Please add the enter and exit signs to exit the service parking lot. I have hard time to get in and out of the parlor due to the lay out. The service is done as promised time. My car is washed after. parking lot. I have hard time to get in and out of the parlor due to the lay out. The service is done as promised time. My car is washed after. Extra service! nice! Thank you! More

I strongly recommend this service center because is friendly and fast special my service advisor Andre courtesy and provide good information about what need to be done friendly and fast special my service advisor Andre courtesy and provide good information about what need to be done More

I am very disappointed with that center. I took my RX350 there after purchasing it a week ago to have the two front windows tinted on 10/03/20 only to get it back with the driver side door edge with several there after purchasing it a week ago to have the two front windows tinted on 10/03/20 only to get it back with the driver side door edge with several scratches as if when the vehicle was parked up too close to the wall at the service center before it was taken to the back. I am definitely not happy with how my car is handled there. More

Service rep was miss Ho, She did great and while I was there I also spoke to Salesman Andres Vergara, very courteous and good experience. there I also spoke to Salesman Andres Vergara, very courteous and good experience. More

Me.john steigele takes service to an exemplary level. he is knowledgeable and respectful while getting the job done in a prompt efficient manner. i will only use lexus of pp in a the future because of the a is knowledgeable and respectful while getting the job done in a prompt efficient manner. i will only use lexus of pp in a the future because of the amazing experience I had with John. thank you Carole Taub MD More

I told them I needed a rental. When I got there they didn’t have any so I waited one and half hours to get a car. They just gave me a random car because they knew I had my kids in school at home. I have didn’t have any so I waited one and half hours to get a car. They just gave me a random car because they knew I had my kids in school at home. I have to say thankfully I love my suv or I would’ve probably been done with Lexus as the rental car was awful to drive. The service in previous times was great! Maybe you are understaffed or overwhelmed. Also they kept my car an extra night for the recall. They just texted “I need to keep your veh”. Then the next day I had to text and ask if it was ready yet. He said it just got washed. It had bird poop all over the hood. I don’t care as the wash is complimentary but don’t tell me you washed it. They did offer to wash it but I just took it myself to a local place so I could leave. I’m sad bc I do want another Lexus and when I first got it I thought how great is Lexus service compared to Acura. I don’t like to complain but they kept blaming it on people not returning the rentals. However, it could’ve been a similar situation like me where I had to ask if my car was ready. Anyway, hopefully they can improve on the service. Thankfully the car speaks for itself when it comes to quality! More

I was disappointed with service. Car was never cleaned. No communication until I called the next day They made it right but for another appointment No communication until I called the next day They made it right but for another appointment More

I love everything about Lexus of Pembroke Pines, the most important is about the the excellent customer services that I received from advisor Jeremy Rivera , I highly recommended and staff was amazing too important is about the the excellent customer services that I received from advisor Jeremy Rivera , I highly recommended and staff was amazing too 5 🌟 stars More

Highly recommended!! the service I received was very professional Wayne is so very knowledgeable and helpful excellent service I’m so very satisfied Very Great service professional Wayne is so very knowledgeable and helpful excellent service I’m so very satisfied Very Great service More

I like dealing with the service manager - Carlos / however I’m confused as to why I was recently charged $49 more for a detailing job than I was originally quoted. however I’m confused as to why I was recently charged $49 more for a detailing job than I was originally quoted. More