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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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September 10, 2020

Great service and good job. Everything was timely, fast, and appeared to be thorough. Did not have to wait long to get everything taken care of. More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thanks for this lovely review, Sean! We take pride in delivering efficient service and quality work. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

September 10, 2020

Juan Correa & Sebastian Mejia are two professionals. These guys represent the company very well. They showed me that they truly care about the customers. Don’t let these guys go. Keep them both ! More

by Richard Gago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you, Richard, for leaving us such a great review! I am glad to hear that Juan and Sebastian impressed you during your visit as customer satisfaction is our goal. All of us at Lexus of Pembroke Pines look forward to working with you next time!

September 10, 2020

Excellent customer service !!! Melissa Ho is always on top of every detail. Thank you guys for giving me excellent service for the past 5 years. More

by renzo264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! We're thrilled to hear that Melissa has been making your service visits exceptional for so many years. Thank you for your confidence in Lexus of Pembroke Pines - we're so lucky to have you as a loyal customer!

September 10, 2020

Great service, John steigle is the best service man I have ever encountered! I love the drop off service. Car is ready within hours. Tech guys are good too More

by janet8753
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John steigle
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Hi Janet - Thank you for the review! Hearing that you had such a great experience working with John made our day. We appreciate your support and hope to see you back at Lexus of Pembroke Pines!

September 10, 2020

From start to finish the dealership provided fast and friendly service. I prefer using this dealership for service and sales. I expect that they are rated best in South Florida More

by davegild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 09, 2020

The service was excellent. I was taken care of as soon as I approached the service center. The staff was courteous while practicing social distance. I didn’t feel pressure or overwhelmed about what I was the More

by sjoachim1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Sep 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad our service team took good care of you here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 09, 2020

Great customer service. Listened to what my concerns about the car were. The car was cleaned when I picked it up. Price is higher than I’d like. More

by tiffanyjr11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Tiffany. We are glad to hear that our team could take care of your concerns and send you home in a freshly washed car. We hope to see you next time at Lexus of Pembroke Pines!

September 09, 2020

Service was good but it took close to 5 days for tires and brakes. Car was ready on the morning of 5th day. I was given a loaner car which was suitable. More

by Moonlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful we got the opportunity to work with you here, and we will certainly share your feedback with our team and work to improve our efficiency going forward. If you ever need anything else, don't hesitate to come back and see us again.

September 09, 2020

I had to wait on my car for an hour just to tell me that it’s not ready I had to come back for my car Two days later More

by tristanearlspence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose
Sep 26, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the delay and miscommunication here. I assure you that we strive for efficient service, and I would be more than willing to speak with you about what happened here. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 09, 2020

Jeremy did a fantastic job in diagnosing, assessing the problem. Once the issue was found he got it corrected and sent me in my way More

by JONATHANWILLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Hi Jonathan - We are so happy to hear that Jeremy delivered such an efficient and successful service experience. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

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