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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,525 Reviews

8,525 Reviews of Lexus of Pembroke Pines - Service Center

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November 29, 2020

I have been a customer of LOPP for over 10 years.I have both leased and bought my vehicles.The sales and service dept..are proficient in their respective areas More

by LCTWO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Lexus of Pembroke Pines responded

What can we say to thank you for your ten years of business? It really means a lot that you've had positive experiences with both our sales and service teams. We look forward to our continued relationship! - Lexus of Pembroke Pines team

November 29, 2020

I made an appointment and had to wait 20 minutes to be checked in and 1 1/2 hours for an oil change. There is no reason an oil change should take that long. More

by THEBARRY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Dec 16, 2020 -

Lexus of Pembroke Pines responded

We strive for quick and efficient service here, and I am disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 29, 2020

Fast and easy! Nice sales clerk! Went in for an oil change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! More

by SLAM523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. Our team strives to deliver a seamless experience and I am glad that came through to you. We look forward to seeing you the next time you bring your vehicle in for an oil change!

November 29, 2020

This dealership is in the class of the best. The staff members I interacted with went about the service rendered in a very methodical and knowledgeable manner.i have as a result made many referrals to f More

by H_SALMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Nov 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such fantastic feedback! At Lexus of Pembroke Pines, it is our goal to deliver exceptional service and I am thrilled to hear that our team continues to impress you!

November 29, 2020

Took my 07 Lexus LS 460 for 120k service; done in 4hrs just like service rep Mr Rust said. Straight to the point. Car was cleaned and washed after service. More

by e_alicea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Rust
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It makes our day to hear that our team made your 120,000-mile checkup so efficient and straightforward. Thank you for trusting Lexus of Pembroke Pines with your 2007 Lexus LS 460!

November 29, 2020

Excellent service. Very Friendly. Totally reliable. The use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! More

by Dianen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our pleasure to make your service visit convenient and stress-free. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 29, 2020

Always a great experience when I go here. The staff is Always a great experience when I go here. The staff is kind, courteous and responsive. The service advisors are excellent and help with your every More

by Andres Ossa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Andres! It's always a pleasure to make your service visits worth the drive. Thanks for your confidence in Isidro and the rest of our team!

November 29, 2020

Great service. Wish new model with different look would hit the market I love Lexus but getting another would feel like getting the same ... need to change it up a bit. I’ve had 3 in a row More

by tfern76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your review and feedback! We are glad to have you as a loyal Lexus customer. Enjoy your week! - Lexus of Pembroke Pines team

November 28, 2020

There was a high pitch noice was coming from the engine and as soon as I came to there your service person Carlos Perez could identify the problem and he could able to fix that. Thanks More

by thomassajan74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you, Thomas, for leaving Lexus of Pembroke Pines a review. I am glad to hear that Carlos took care of your concerns to help you get back on the road safely.

November 28, 2020

Jose amaro was a good service guy, he help us allot and good customer service. He keep us informed about the car problems and cost for the repair. More

by oneida12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amaro 5 star.
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to commend Jose! We are very happy to hear that he could assist with your repairs. If any future issues should arise, the Lexus of Pembroke Pines team will be here to help.

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