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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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November 19, 2020

They were Friendly, informative and kind. They seem to be super professional, fast service with a smile. I felt safe as they were big on there COVID policy to wear mask and cleaning 🧽 More

by SHERITACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! It was our pleasure to make your service visit so safe, friendly, and efficient. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 18, 2020

I had a very nice experience with the Lexus team and I’m looking for to them service my vehicle again Service was fast the way to town was a long at all very professional More

by MsThomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

November 18, 2020

Was very happy with my service. I love Lexus and their customer service. I wish I could remember my rep but he was very helpful and friendly More

by JESSICAASANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Jessica, thank you for the review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that we provided the exceptional service we pride ourselves on here. We look forward to your next visit!

November 18, 2020

I am very pleased with this dealership! They are very professional and attentive! Always willing to help! It’s always a pleasure to taking my car to be serviced! More

by Lena rossi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Whitney
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Lena - It makes us smile to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you for your repeat business and continued support!

Nov 18, 2020 -

Lena rossi responded

You’re very welcome!

November 18, 2020

Excellent service ! Melissa in service was very helpful and courteous. She answered all my questions and everything was done in time of expectations. Very pleased More

by MARIA.GLOBALTRUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Melissa is an exceptional member of our team at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

November 18, 2020

I go out of my way to come to this dealership because of my excellent service advisor. He goes out of his way to be personally involved with his customers. I’ve had service done at 2 other dealerships. The More

by jackiebjenk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Jackie - we couldn't ask for better feedback and we appreciate you taking the time to share. It's fantastic to see that Juan continues to impress you by providing great service. Thanks for supporting Lexus of Pembroke Pines!

November 18, 2020

Carlos Perez is an excellent service representative. Calling in process needs to be better. But once connected with Carlos, all went well. Always tries to keep my priorities clear. More

by SMITH2236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Carlos is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 18, 2020

Excelente servicio especialmente José, el cual estuvo muy atento a cada detalle de mi vehículo, al igual que me guío y me presento de una manera más clara el funcionamiento de mi vehículo. Estoy muy feliz co More

by VANESSA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose was excellent!
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Vanessa - Es fantástico oír que tuvo una experiencia tan excelente en Lexus of Pembroke Pines! Apreciamos la reseña y estamos muy felices que José le ayudó con los detalles de su vehículo. Esperamos trabajar con usted otra vez en el futuro!

November 18, 2020

Staff is friendly and professional. Service advisor is knowledgeqble and goes out of his way to help and resolve my issues. The facility is always clean. More

by Nixonlebrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Your confidence in our service team makes our day! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

November 17, 2020

Requested my part be ordered and then get an appointment for installation. I made my appointment and everything went as promised. I am pleased with the entire experience. More

by ESMIAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy
Nov 17, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that your recent part installation visit went smoothly. Thank you so much for choosing Lexus of Pembroke Pines! For all your future auto service needs, we will be here to help.

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