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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,189 Reviews

8,189 Reviews of Lexus of Pembroke Pines - Service Center

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September 16, 2020

EXCELLENT service every single time!! I highly recommend my advisor John Steigle! Very professional, helpful and accommodating. Always goes the extra mile when I bring him my car. More

by ileanaburns01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle
Sep 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such kind feedback for our team member, John! We're so glad to hear that he consistently provides you with excellent service. It is a privilege to have earned your continued support of Lexus of Pembroke Pines!

September 16, 2020

Jeremy is awesome! Always explains everything in detail. He is friendly and very efficient. We are very happy with Lexus of Pembroke Pines. Very satisfied. More

by NOELIE777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Pembroke Pines responded

We love happy customers so this is wonderful feedback to receive! Thank you so much for rating Lexus of Pembroke Pines five stars and for mentioning Jeremy. We look forward to assisting you at your next visit.

September 16, 2020

Andre did a great job in service. Your employees were helpful and I’ll be back! Got a full service and new tires. Thank you More

by Vicki Helms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for the positive feedback, Vicki! It is wonderful to hear that Andre and the team delivered such an accommodating experience. We appreciate your business and hope to see you again at Lexus of Pembroke Pines!

September 16, 2020

This is a well run dealership. The entire staff is very professional and polite. It’s always a pleasure to visit this store and I will highly recommend this dealership to anyone who is shopping for a Lexus More

by ESTHERBERMUDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Art Armani
Sep 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 16, 2020

The customer Service is fantastic. Jeremy Revera is very professional and very approachable. I would reccomend my friends to buy cars from Lexus. Thank you for your hospitality! Blessings. More

by CHARLBALL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Jeremy. We are dedicated to taking excellent care of customers and I am glad that always comes true for you!

September 15, 2020

The service was quick and they team was very respectful of my time. My vehicle was picked up from home and serviced in less than 2 hours. More

by Herinebaron3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 15, 2020 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a customer! It was our pleasure to make your service visit exceptionally convenient and efficient. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

September 15, 2020

The service is the best here. John S. always provide timely and honest service. Fully trust his advice. Also the service waiting area was comfortable to be at with social distancing in mind. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S.
Sep 15, 2020 -

Lexus of Pembroke Pines responded

Miguel - thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to John! We're thrilled to hear that our team always provides you with such a great service experience. It's a pleasure to have your business and we look forward to working with you next time!

September 14, 2020

I utilized the pick up and delivery service. It was easy to make the appointment. Service performed on the car was great but when my car was returned, the floor mats in the front were not secured and there More

by JKRONSTADT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. While I am very glad that you were happy with the work done by our service team, I want to apologize for the lack of attention to detail with your floor mats and the plastic material. Please don't hesitate to reach out to me with any other details you would like to share so that we can improve your experience going forward. We look forward to the opportunity to earn 5 stars on your next visit. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 14, 2020

John is great and the reason I go there . Great partner needs very responsive to my needs. Without John, I would take most of my service elsewhere More

by greggvickers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Hi Gregg - It's wonderful to hear that you can turn to John whenever you have auto service needs and know that you will be well taken care of. Thank you so much! - Lexus of Pembroke Pines team

September 13, 2020

I have enjoyed using Lexus of Pembroke Pines since I bought my car in 2006 John Steigele has been Very Helpful and Honest When I brought my car in to be serviced. 👍 More

by Doriebc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for your excellent review, Dorie! We're honored to have earned your loyal business through the years and it's fantastic to know that you're always in great hands working with John. We look forward to seeing you on your next visit with us here at Lexus of Pembroke Pines!

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