Lexus of Pembroke Pines - Service Center

Horrible experience, my wife took her Lexus for her last maintenance and this is the second time we had an issue. First time they told her they rotated the tires and they didn’t and she had to waist more ti maintenance and this is the second time we had an issue. First time they told her they rotated the tires and they didn’t and she had to waist more time taking it back. Now they didn’t even add brake fluid which was low and also needed radiator fluid and now I’m wondering if they even changed the oil filter. Then the next day battery went dead which I had to replace. Very unhappy and disappointed with the service department. I will not be buying another Lexus from them or even recommend. More

The welcoming lady, Sebastian, behind the scene personnel were in harmonious synchronization that made Lexus look great. Even the person who washed the car. Great service. Thank you were in harmonious synchronization that made Lexus look great. Even the person who washed the car. Great service. Thank you More

Great customer service. Like talking with worker they are well trained detail oriented well mannered, good attitude ,very patient, clean environment . Didn't see Jose name 5 star for Jose well trained detail oriented well mannered, good attitude ,very patient, clean environment . Didn't see Jose name 5 star for Jose More

My experience with Lexus of PEMBROKE PINES is always pleasant. The service provider Andre is always professional and helpful. I will only take my vehicles to this location for service. pleasant. The service provider Andre is always professional and helpful. I will only take my vehicles to this location for service. More

Excellent service, fast reception and kind personnel.Not Excellent service, fast reception and kind personnel. Not expensive service as many people think about dealers. Will be my first option next time I Excellent service, fast reception and kind personnel. Not expensive service as many people think about dealers. Will be my first option next time I need service. More

Carlos Perez and John Frazier, thank you for the service... Very professionally done from the moment I droppped off the car, to waiting area, was done in timely suggested, everyone there was nice an service... Very professionally done from the moment I droppped off the car, to waiting area, was done in timely suggested, everyone there was nice and would only come here for all Lexus needs... Always recommend here to all my friends. I recommend few people here and recently, my friend Cesar Gibo didake a purchase and they are very happy with their new NX300. More

John Steigle and the team have always been wonderful. Have taken care if me since 2015 and my various Lexus models through the years. Quick and easy service. Have taken care if me since 2015 and my various Lexus models through the years. Quick and easy service. More

Car was ready and they never called me back. John was really nice though. Too crowded , there should be less people schedule. Car wash was okay. really nice though. Too crowded , there should be less people schedule. Car wash was okay. More

Awful. Terrible service. Very unprofessional. Does not answer phone calls. Does not listen to instructions nor provide any feedback on how the inspection went. I will be using another dealership next time answer phone calls. Does not listen to instructions nor provide any feedback on how the inspection went. I will be using another dealership next time. More

Never have any issues! Always fast and sufficient. I plan on getting a newer Lexus in the future for fast and easy service and great customer service on getting a newer Lexus in the future for fast and easy service and great customer service More