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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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August 27, 2020

Excellent service and attention from all staff. A pleasure dealing with you. Will recommend to everyone I know for all their Lexus purchasing and service needs More

by ORLANDOHPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Your recommendation means so much to us! Thank you for taking the time to leave us a review. We hope to see you back at Lexus of Pembroke Pines next time!

August 27, 2020

My service advisor was amazing. Forgot his name but He was friendly and courteous with expertise on my vehicle. Keep him around. He is definitely worth it. More

by Hkb439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for your kind words! We love hearing that our customers had a great experience at Lexus of Pembroke Pines. We appreciate your business and hope to see you again down the road!

August 27, 2020

Best of the best . Quick service super friendly everyone is super professional i can never complain about the great service they provide for me and the fact that i never loose a day sitting there they give More

by Jossiebattle1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind feedback! It is our goal to deliver efficient and professional service, and we are so happy to hear that this was reflected in your experience. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

August 27, 2020

Great service and atmosphere!! The staff are very pleasant and professional. My service tech John was awesome and took care of all my concerns and needs. More

by mckynzyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 27, 2020 -

Lexus of Pembroke Pines responded

We are so happy to hear that John and the team earned your five-stars! Thank you for sharing and for choosing Lexus of Pembroke Pines. We hope to see you back next time!

August 27, 2020

I,am a first time customer Jeremy was excellent from the first moment to the last. I service was excellent. You are people I trust.thank you very much. Next time I will be looking forward to it. Thanks agai More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Aug 28, 2020 -

Lexus of Pembroke Pines responded

Hi Carol - Thanks for taking the time to share! Hearing how confident you are in Jeremy and our service team made our day. Safe travels and we hope to see you back at Lexus of Pembroke Pines soon!

August 26, 2020

I had an appointment for Msintenance service. I was treated with courtesy and my service was performed within the tine advised. Overall I was pleased with my visit. More

by MANDGROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 26, 2020 -

Lexus of Pembroke Pines responded

We are so proud to have earned your business! Thank you for taking the time to share and we hope to see you back at Lexus of Pembroke Pines down the road!

August 26, 2020

I went for oil when they return my car it had a chip in the side of my front bumper I bought a touch up paint to fix it the service was good but the chip on my front bumper got me upset More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Lexus of Pembroke Pines responded

Victor - We always strive for exceptional service here, and I'm disappointed to hear about the paint. I'd like to speak with you directly about what happened during your visit. Unfortunately, without a full name, I am unable to find your contact information - would you consider giving me a call? Thank you, Jose Camara - Service Manager - (954) 443-2332

August 26, 2020

Jeremy is very professional. He always provides good service. He also updates the status of service frequently. We strongly recommend doing service at this location. More

by DONGOCT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoyed working with Jeremy here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

August 26, 2020

Rod has great excellent customer service skills. He made me feel very comfortable and welcomed. He addressed all my needs and called me with updates. He was very thorough and professional. My visit went wel More

by LUNA0827
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing these details about your recent visit to Lexus of Pembroke Pines! We are happy to hear that Rod took care of all of your concerns and kept you updated throughout the process. We'll see you next time!

August 26, 2020

Everything went well. Jeremy was very informative. Very kind. The price is a bit overwhelming but it will do. Besides that, everything’s okay. Jeremy is the best! More

by Carlet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoyed working with Jeremy here at Lexus of Pembroke Pines, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

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