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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,206 Reviews

8,206 Reviews of Lexus of Pembroke Pines - Service Center

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September 13, 2020

Jeremy is a excellent service advisor.. He truly cares about his customers...He goes above and beyond to make sure his customers are happy and satisfied with their service... More

by Jacqueline.richard
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Thanks for the vote of confidence, Jacqueline! Jeremy is just as attentive and considerate as you describe, and we'll make sure to relay your kind words to him. We appreciate your business here at Lexus of Pembroke Pines!

September 12, 2020

I had a service issue that was not repaired and the detail on my car was very sloppy very bad service I have four months left on this lease More

by JJGROADSTER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Mohammed I Yousuff
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Five-star service is our goal and I sincerely apologize if we missed the mark during your recent visit. I would like to make things right for you, but I won't be able to find your contact information from this review. Would you please give me a call? I hope to hear from you soon. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 12, 2020

Car service was good, people were very friendly and the quality of the work done on the car was very good. Please don’t force me to write these comments otherwise I won’t participate in this surveys More

by TEDDY_NOBOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Pembroke Pines responded

Teddy, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 11, 2020

Top Tier Service !! Excellent from beginning to end... Efficient, clean professional environment. One of the main reasons we continue to have a Lexus because their service is second to none. More

by GERMAN.BRIZUELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a Lexus of Pembroke Pines customer! It's our pleasure to make every visit just as exceptional as the last. Thank you for your confidence in our service team!

September 11, 2020

Service adviser Carlos Perez is an amazing and helpful person. He’s such a blessing each time I visit the service department. I would definitely recommend!! More

by krissiokegbola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for recommending Carlos and Lexus of Pembroke Pines! We are so glad that you enjoy your visits with us and can depend on our Service Team to keep you safe out on the roads. Have a great weekend!

September 11, 2020

Everyone was very helpful and wonderful to deal with. It was a pleasure to bring my car to the Lexus collision for the repair. Thank you everyone for being so fabulous! More

by ASILLOT09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley, Ada, Roy, Jacob and Zoe
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We are honored to have been able to serve you and so happy to hear you had a good experience. Safe travels and we hope to see you again down the road!

September 11, 2020

Overall I always have a great experience with Pembroke Pines Lexus .i have the perfect service advisor Melissa ho. she always give me great price and understands my work schedule and gives the best advice More

by JMCDONALD6124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa ho
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the stellar review of Lexus of Pembroke Pines! We're elated to know that you're always in great hands working with Melissa and we'll make sure to pass along your appreciation to her. We look forward to seeing you back here for your next service visit!

September 11, 2020

The service rep was not particularly friendly or communicative. When called that my car was ready; It took almost 20 minutes for car to appear More

by LOISWEXLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan
Sep 26, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that your recent visit wasn't up to our five-star standards. We expect all of our guests to receive friendly service, and I also apologize for the delay. I will share your feedback with my team and I hope we have the chance to impress you down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

The service advisor was great however when my car was returned. It was returned with black tar and grease stains on the floor mats and carpet of the driver’s door. This is unacceptable for a Lexus deale More

by Fgmz727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 14, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to hear that your vehicle was returned to you with stains. This isn't the standard of care we have for our guests and I'd like to make things right for you. Would you please call me at your earliest convenience? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

Service was excellent, as always. I’ve been coming to these dealer for the past 12 years All departments have always provided excellent service and if a mistake is made, it is immediately taken care More

by UBALDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steiger, Jeremy
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! It's been our pleasure to keep doing business with you over the years, and we're proud to hear that you've always been satisfied with our work. Thank you for continuing to trust the service team here at Lexus of Pembroke Pines with all your repair and maintenance needs!

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