Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews
Call Service Center (954) 443-2020

8,524 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
November 12, 2020

Great quick service. Andre had all of my information ready to go when I pulled up. Great friendly guy. He makes coming in for Service a breeze. More

by DanaJohnson83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Nov 12, 2020 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Andre went above and beyond to take great care of you and your vehicle, Dana! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

November 12, 2020

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no More

by L.BUDHNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. We are very grateful for your longtime support and I apologize that you didn't receive friendly service from our entire team. I appreciate you sharing this feedback so that I can address it with the right people. Please give me a call if there is anything else I can do to assist you. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

Very expensive!!! Labor was worth 3 times the price of the auto part that had to be replaced. Also, there was a fee for using_equipment_was_that_part_of_the__labor?_i_had_no_explanation. More

by Leo10star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2020 -

Lexus of Pembroke Pines responded

I apologize if we were at all unclear about our prices. Would you please call me when you have a free moment? I think it would be best if we discuss this together, but I won't be able to find your contact information from this review. Thank you, Jose Camara- Service Manager - (954) 443-2331

November 12, 2020

Jeremy, my service manager is the greatest. He is fast, service is quick, and he is always so nice to me and friendly.. even my car was washed and cleaned. More

by abagnosm123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's wonderful to hear that Jeremy made sure you and your vehicle were taken care of. Thank you for trusting Lexus of Pembroke Pines with your service needs!

November 12, 2020

I had a few issues with my Lexus. The service department did great. Overall I’m giving them 5 stars. Happy customer will be back when ever I need service. More

by adelacarvajal17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! We're thrilled to hear that our team continues to provide you with great service and we look forward to working with you next time!

November 12, 2020

Great service. Jeremy was off and Isidro helped us with the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. More

by VARAVELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Isidro and our Lexus of Pembroke Pines team! We are delighted to hear that your recent visit with us was such a success. Hope to see you next time!

November 11, 2020

Horrible customer service. Came for a tire patch and left with no tire at all. They made a bigger hole just to sell me a new tire which I didn’t buy. More

by DEANNA.HASAN001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michele Alter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Acosta, Jean Carlo Correa, Brandon Budhai, Kham Alexander
Report | Print
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Deanna - This doesn't sound like the knowledgeable and accommodating service we strive for here, and I would be more than willing to speak with you directly about what happened with your tire. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

Typical dealer, they sold me a car with a bad alignment, took it to them to fix it and they said they can't cause I need to buy new tires from them. More

by Ragesolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2020 -

Lexus of Pembroke Pines responded

I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly to see what more we can do to assist you regarding our alignment. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

The service advisor who was given my car was wonderful. His name is John Steigle. He was courteous, and got the job done efficiently and with class. And I was pleased to be able to have them pick up my ca More

by KOPENHAVENF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Report | Print
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! It makes our day to hear that John and the rest of our team went above and beyond to deliver a safe, friendly, professional experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 11, 2020

My advisor was Juan, even do they had scheduled me with another adviser. Juan was proffesional n pleasant. He was friendly, knowledgeable. He help everyone. They were short staff, n yet he took his tim More

by LASIGONZA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Juan here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

1
...
723
724
725
...
853