Lexus of Pembroke Pines - Service Center

Pleasant visit. I made an appointment and later received a confirmation. On the day of the visit I was quickly greeted. The service advisor introduced himself and asked me the reason of my visit which was a confirmation. On the day of the visit I was quickly greeted. The service advisor introduced himself and asked me the reason of my visit which was for regular service of the vehicle. Service took about an hour. Vehicle was returned to me clean and ready to go. More

Everyone at the dealership was prompt courteous and knowlegable and there were no hiccups in the service. As usual there were no problems and everyone was very honest about the price knowlegable and there were no hiccups in the service. As usual there were no problems and everyone was very honest about the price More

It is convenient and the service is good. Although I did not expect such a delay for the work to be completed, I am grateful that the issue is solved. not expect such a delay for the work to be completed, I am grateful that the issue is solved. More

Jeremy is great. He is very courteous and professional. He treats his customers with respect and dignity. He is and asset to the dealership. I could not ask for a better service advisor He treats his customers with respect and dignity. He is and asset to the dealership. I could not ask for a better service advisor More

Was told 1 1/2 hours got my car 3 hours later for simple 25K mile service (no oil change nor car was... BAD service experience overall with lack of communication throughout process ! 25K mile service (no oil change nor car was... BAD service experience overall with lack of communication throughout process ! More

Othani made this a great experience. Everything was done over the phone. I was given an appointment to sign. I was done in an hour. Thank you! over the phone. I was given an appointment to sign. I was done in an hour. Thank you! More

I was impressed with everyone from the time I arrived especially Christina in the cashier area. I found her to be patient and consummate professional. especially Christina in the cashier area. I found her to be patient and consummate professional. More

Jose was professional as very helpful in helping me choose the right tires as the right tire size. I would recommend the service dept to others. choose the right tires as the right tire size. I would recommend the service dept to others. More

Check engine light came on and instructed to bring back to dealership. Something about a grille being inoperable. When I mentioned this to Melissa she was only concern to see if I needed other service. to dealership. Something about a grille being inoperable. When I mentioned this to Melissa she was only concern to see if I needed other service. I told her no. She quickly dismiss my request for a loaner. I then ask her for a ride. She once again dismissed my request stating they can only take me 5 miles. It took only 30 mins to diagnose and resolve the issue. She came and told me that my car is in the wash and that it will be ready in 10 mins. After waiting for 30 mins. I ask Melissa when my car will be ready. She said should have stop by the cashier. Never told me the first time. Seems like service is not like before the pandemic. Very disappointed with the way I was treated by Melissa More

Amazing. My service guy Isidro is like no other. I’ve always purchased a Lexus for the last 10 years as well as my daughter leasing. By far the best person I’ve met is Isidro. Everyone else is super always purchased a Lexus for the last 10 years as well as my daughter leasing. By far the best person I’ve met is Isidro. Everyone else is super great too. More