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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,090 Reviews

8,090 Reviews of Lexus of Pembroke Pines - Service Center

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August 24, 2020

Melissa is great in her efforts to go above and beyond. Customer Service #1. Even during a pandemic, she was accommodating and checked in with me during my service. Also asked if I would like my car washed More

by ORomero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Aug 24, 2020 -

Lexus of Pembroke Pines responded

It is excellent to hear that Melissa made your experience so wonderful! Thank you for trusting Lexus of Pembroke Pines with your business and for taking the time to share. We hope to see you again down the road!

August 24, 2020

I purchased my L/Certified used Lexus here and while we had a few hiccups along the way, the team eventually resolved all my concerns. Lexus of Pembroke Pines certainly has competitive prices and a large i More

by SKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaasiel Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking a moment to share your feedback as it helps our team improve for the future. I am glad to hear that everything was taken care of in the end and that you are on the road in your newly purchased vehicle. If you would like to discuss any aspects of your experience in more detail, please don't hesitate to call. Thank you for shopping with us. Lynn Gonzales - Customer Relations Manager - 954-945-8581

August 24, 2020

I waited 3 in a half hours for an oil change.No one deserves a star. That’s at I left all the stars blank More

by dennis1187
Recommend Dealer
No
Employees Worked With
Service Department Andre
Sep 08, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and I sincerely apologize for the delay here. We strive for efficient service, and I'd like to see if there is something we can do to make this up to you. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call so we can discuss this together? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 23, 2020

Jose was fast and had excellent customer service skills and personality, as well as answered my questions. Whomever cleaned my car deserves 10 stars because they did a superb job! More

by OLGAESPINOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for sharing this feedback about Jose and our Lexus of Pembroke Pines team! It's great to hear that they made your recent service visit such a success. Hope to see you down the road!

August 23, 2020

John from the Service Department was very professional and pleasant to work with. I don’t see his name below, but give him 5 stars. More

by Idelsi C. Sánchez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John, Service Department
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Hi Idelsi - We appreciate you taking the time to leave a review! It is wonderful to hear that John earned your five-stars and we hope to see you again down the road! Safe travels from everyone at Lexus of Pembroke Pines!

August 23, 2020

As always, Jose did a great service: on time, thorough and personalized care. He even gave me fair warnings on my worn brake pads. Keep up the good work! More

by drfudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Jose, and the rest of our Lexus of Pembroke Pines team. We take pride in offering exceptional service for guests and it is great that came through to you!

August 23, 2020

As always, great work and even better customer service. Always a pleasure to take my car to this location even if i have to drive a bit more. More

by Cmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for continuing to do business at Lexus of Pembroke Pines. Our team is dedicated to offering first-class service for customers and it made our day to receive such great feedback. We look forward to taking care of you next time!

August 23, 2020

A visit to this dealership is a pleasant experience. My sales consultant is a great guy, and the staff in service is friendly, professional and efficient. Mort More

by morts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Advisor and Amanda, Valet/Greeter
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business, Mort! We love that you can depend on both our sales and service teams for excellent care. Have a wonderful week!

August 23, 2020

Having Melissa Ho has my service coordinator is an absolute pleasure. She is very efficient, friendly and is upfront and honest which is what I love about her the most. She keeps me updated with my la More

by Romain H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho- Service Dept
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Romain, thank you for the review! We couldn't be more pleased to hear that you enjoy working with Melissa here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

August 22, 2020

Jeremy is the best. The reason I keep coming there for service. An advisor You can trust. Always happy and friendly. The best hands down. More

by Kia123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for leaving a review. We are delighted to hear that Jeremy has worked hard to earn your continued support. It is a privilege to have you as a loyal Lexus of Pembroke Pines customer!

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