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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,442 Reviews

8,442 Reviews of Lexus of Pembroke Pines - Service Center

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October 22, 2020

I am incredibly pleased with the quality of customer service provided to me. Your company is successful because of its focus on its customer service . Well done!! More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We’re lucky to have you as a customer, Lucy. Thank you for supporting Lexus of Pembroke Pines!

October 22, 2020

You’re always so accommodating or at least trying to be accommodating. You truly look after your customers. I have been a customers for years now and I have not been let down yet! I have been through a few More

by jogil7357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. It made our day to see that Sebastian and the rest of our team continue to impress you by offering great service. We look forward to taking care of you during your next visit!

October 21, 2020

It’s always a pleasure dealing with Lexus of pines they are priced higher than surrounding Lexus dealers but the service is impeccable love Lexus More

by JAHNATURAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho
Oct 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business. I am pleased to hear that our team continues to impress you by providing outstanding service!

October 21, 2020

Jose Amaro always help and his service is amazing. It was a great experience. It is always a pleasure to bring my car at Lexus of PEMBROKE. Thanks Juan. More

by santiago6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle, Juan. It is fantastic to hear that Jose continues to impress you by providing great service. We look forward to working with you next time!

October 21, 2020

Dean and Jose are the best, really great customer services broke everything down to me so I can have a good understanding very thankful great More

by ALTEKAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Dean
Oct 21, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Dean and Jose were so communicative and transparent! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

October 21, 2020

Lexus of Pembroke Pines is a great dealership to to purchase/service your vehicle. My service advisor is Jeremy Rivera he’s a very nice guy with a calm demeanor/helpful. He advise in servicing your veh More

by DGRAHA14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service another great guy*****
Oct 21, 2020 -

Lexus of Pembroke Pines responded

This review made us smile! Thank you for taking the time to share and shout out Jeremy. We appreciate your support and hope to work with you again at Lexus of Pembroke Pines!

Oct 21, 2020 -

DGRAHA14 responded

You’re welcome! Scott Mankin should have 5 stars also, I probably took one of by accident. But he deserves 5 Stars because he was my service advisor before Jeremy.....Great guy as well....

October 20, 2020

Very professional, they treat you like family, from check in the car to service advisor, cashier and picking up the car.... Coffee shop in waiting area More

by BCMS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez, service depart, 5 stars.
Oct 20, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with your repair and maintenance needs!

October 20, 2020

In my opinion representatives I spoke with did not take my car problem seriously. Did not do diagnostics on car. Very disappointed. Only person who was logical was parts rep who told me there was nothi More

by BLUE_HORIZONS
Recommend Dealer
No
Employees Worked With
Nov 04, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read. I assure you that we strive for accommodating service here, and I would be more than willing to speak with you directly regarding the issues you are experiencing with your vehicle. Unfortunately, I am unable to find your contact information without a name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 19, 2020

Great customer service right down the road from my house. Lexus of Pembroke Pines exceeded my expectations! Maybe I will buy my next Lexus from them. More

by jacurlyd_20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Pembroke Pines responded

We sincerely appreciate your 5-star review! We are delighted to hear we have exceeded your expectations. We look forward to the opportunity to work with you again in the future at Lexus of Pembroke Pines! Thanks so much for the review!

October 19, 2020

Andre in the service department is hands down the best service provider I have come across. I’ve owned other luxury vehicles and no one has been as attentive to my concerns as Andre has. More

by Mschinzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre (service advisor)
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share and shout out Andre! We appreciate your business and are happy to hear that you had such an excellent service experience at Lexus of Pembroke Pines. Safe travels, and we hope to work with you again down the road!

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