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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,089 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,091 Reviews of Lexus of Pembroke Pines - Service Center
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August 19, 2020
Always an amazing experience at Lexus of Pembroke Pines. Melissa Ho, my service advisor treats her clients with respect, honesty and professional service every time. Melissa Ho, my service advisor treats her clients with respect, honesty and professional service every time. More
by Maryanne
Verified CustomerEmployees Worked With
Melissa Ho
August 19, 2020
The person hey checked my car was new, but did a good job handling everything. The problem was when I got my car back, there were greasy footprints on the rugs driver side. Not acceptable, this happens every handling everything. The problem was when I got my car back, there were greasy footprints on the rugs driver side. Not acceptable, this happens every time I bring my car to get serviced. The workers need to place the paper mats when they get into the cars Not happy at all! More
by NCOSTABILE13
Employees Worked With
Carlos and Rob
August 19, 2020
Dealer is awesome. Always on top of services dates and outstanding customer service. My advisor Jose Amaro is the main reason I travel 40 miles. Major complaint is car wash. Very poor job. outstanding customer service. My advisor Jose Amaro is the main reason I travel 40 miles. Major complaint is car wash. Very poor job. More
by TORRESJULIAN428
August 18, 2020
Everyone was very friendly. I would Definitely recommend Lexus of Pembroke Pines still friend. Only issue is the place doesn’t look very clean. Thanks .... Lexus of Pembroke Pines still friend. Only issue is the place doesn’t look very clean. Thanks .... More
by JULIE_BLOK
Employees Worked With
Other Employees :
All listed , REINALDO ENRIQUE RIVERA RAMOS, Mohammed I Yousuff
August 17, 2020
John was extremely detailed and checked my warranty information. Once car was ready and I went to pick it up, cashier could not find me in computer. Had to wait. Once car was brought to me, the per information. Once car was ready and I went to pick it up, cashier could not find me in computer. Had to wait. Once car was brought to me, the person that brought it to me had mud in his boot and left my carpet super discusting and dirty. Once I mentioned it to him, I didn’t receive an apology. I’mused to JM Lexus were plastic and paper are covering the inside of the car for protection of Covid-19. Here, my car had nothing. I had to wipe it down from the person that brought it to me which was not even wearing gloves! More
by viviansandler
Employees Worked With
John
August 17, 2020
Great Customer Service. I got the exact car that I wanted. I would highly recommend Lexus of Pembroke Pines to anyone looking to lease or purchase a vehicle! wanted. I would highly recommend Lexus of Pembroke Pines to anyone looking to lease or purchase a vehicle! More
by Lexus Driver Forever
August 16, 2020
I pay for a detailed wash 150 usd, the car was dirty hy , they told Is going to look like new , the inside of the car was nos as a detail clean just regular and pour they told Is going to look like new , the inside of the car was nos as a detail clean just regular and pour More
by Giannina barrantes
Employees Worked With
Mellisa ho
August 16, 2020
Excellent service as always at Lexus of Pembroke pines. This is a place were people matters. Thank you for your support during this challenging times. This is a place were people matters. Thank you for your support during this challenging times. More
by Lusalo
Employees Worked With
John Steigele
