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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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November 06, 2020

Great dealer , definitely recommend this dealer . Amazing customer services always . All my experience have been great every single time . I have had any issues so far . More

by Gyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we get the opportunity to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 05, 2020

Sebastian was nice and didn’t keep me waiting, I am truly happy I got to my appointment on time and everything was fine, thanks More

by pturner3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. It is fantastic to hear that Sebastian was so accommodating during your visit!

November 05, 2020

Carlos always makes sure everything is perfect and communicates with me very well. Always professional. Will always come back because of him and will always ask for him More

by ecairns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 06, 2020 -

Lexus of Pembroke Pines responded

This review makes us smile! Carlos is certainly just as attentive and thorough as you describe, and we'll be sure to relay your kind words to him. We're so grateful to have you in the Lexus of Pembroke Pines family!

November 05, 2020

Great job. Melissa Ho was attentive to my needs and quickly got my car serviced and was sure to provide a loaner car as requested so I could continue taking care of my disabled family member while my c More

by MONIQUEWHEATLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Melissa took good care of you here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

November 05, 2020

I took my car for Service, which was quick and good. I was schedule with Garcia but Scott took care of me because Garcia was out for lunch. I really never saw Garcia but Scott was great! More

by MARIASERNA307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lexus of Pembroke Pines responded

Maria - Thank you so much for coming to Lexus of Pembroke Pines for your auto service needs! We are happy to hear that Scott took great care of you. Enjoy your day!

November 05, 2020

I am always very happy to bring my lexus RX350 to this dealership I experience the best Service and the Friendliest Employees I can't thank you guys enough. More

by DESTINY123444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 05, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than hearing our customers are happy! Thank you for your business and for your confidence in the Lexus of Pembroke Pines team. We are wishing you safe travels in your Lexus RX 350 and hope to see you back!

November 05, 2020

Extremely dissatisfied. Did not honor my agreement with them on my lease. Talked to sales and refused to fix. Won’t be buying another vehicle More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the accommodating service we provide here, and I would certainly like to speak with you directly to ensure we get this sorted out. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Nov 23, 2020 -

JC responded

Update - I tried calling you but your voicemail isn’t set up. Give me your email address and I’ll send you a note directly. Yes, Lynn. I will call you directly. I have talked to Sales directly and they have refused to fix the problem unless I lease another vehicle. I’ll be happy to show you the text messages.

November 04, 2020

I found the representative Melissa to be helpful, patient, and very accommodating. I had an issue upon arrival and I was very pleased with her assistance in resolving it. More

by reigallsfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 05, 2020 -

Lexus of Pembroke Pines responded

"Helpful, patient, and very accommodating" are all words we love to see. Thank you for your kind review about Melissa! We are delighted that she could assist you.

November 04, 2020

I had the pleasure of working with John Steigele again as my service advisor, he is a real pro, knows what he is doing and how to treat his customers. He is the best! More

by RANDYMACIAS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 05, 2020 -

Lexus of Pembroke Pines responded

Randy - Thank you for sharing such fantastic feedback about John! We agree that he's the best and are so glad to hear that he takes excellent care of you and your vehicle. Enjoy your day! - Lexus of Pembroke Pines team

November 04, 2020

Melissa and her team are great. Being a first time Lexus owner I have been very impressed with how services are scheduled and performed. All services were performed and I was on my way in under an hour. More

by GZILLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cortes
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We're thrilled to hear that Melissa made the right first impression. Our team looks forward to taking care of you, and your vehicle next time!

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