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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,264 Reviews

8,264 Reviews of Lexus of Pembroke Pines - Service Center

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September 11, 2020

Excellent service from service advisor Carlos Perez. Thank you! Will be coming back for future service for sure. You always come through for your customers. More

by OA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 11, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a Lexus of Pembroke Pines customer! We love hearing that Carlos made your service visit so exceptional. Thank you for trusting us with your repair and maintenance needs!

September 11, 2020

Jeremy was awesome. Service was quick and professional the dealership is clean and everyone there at the nice clean dealership is friendly and nice and More

by EANSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that you received professional service from Jeremy and our Lexus of Pembroke Pines team. Thank you so much for the rave review! For all your future auto service needs, we will be here to help.

September 11, 2020

They called the wrong number . Didn't clean my car after They called the wrong number . Didn't clean my car after service . Sales guy still hasn't called me I was looking at a new car More

by KRISTINAHXO11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Baez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry that you didn't have a better experience with us. It sounds like we missed the mark and I apologize. I would be glad to connect you with a member of our sales team, but I won't be able to find your contact information from this review. Please consider giving me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

September 10, 2020

Juan Correa & Sebastian Mejia are two professionals. These guys represent the company very well. They showed me that they truly care about the customers. Don’t let these guys go. Keep them both ! More

by Richard Gago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you, Richard, for leaving us such a great review! I am glad to hear that Juan and Sebastian impressed you during your visit as customer satisfaction is our goal. All of us at Lexus of Pembroke Pines look forward to working with you next time!

September 10, 2020

Excellent customer service !!! Melissa Ho is always on top of every detail. Thank you guys for giving me excellent service for the past 5 years. More

by renzo264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! We're thrilled to hear that Melissa has been making your service visits exceptional for so many years. Thank you for your confidence in Lexus of Pembroke Pines - we're so lucky to have you as a loyal customer!

September 10, 2020

Great service, John steigle is the best service man I have ever encountered! I love the drop off service. Car is ready within hours. Tech guys are good too More

by janet8753
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John steigle
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Hi Janet - Thank you for the review! Hearing that you had such a great experience working with John made our day. We appreciate your support and hope to see you back at Lexus of Pembroke Pines!

September 10, 2020

Great service and good job. Everything was timely, fast, and appeared to be thorough. Did not have to wait long to get everything taken care of. More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thanks for this lovely review, Sean! We take pride in delivering efficient service and quality work. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

September 10, 2020

Jeremy Rivera is professional. He contacted us to let us know the issues the technician found and provided us good service. We will continue doing maintenance at this location. More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to working with you again!

September 10, 2020

I believe I get good advice and a decent price from your service managers. I like the loaner car feature. Check in and out are efficient. More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! We are so proud to have earned your support and we hope to see you again at Lexus of Pembroke Pines!

September 10, 2020

From start to finish the dealership provided fast and friendly service. I prefer using this dealership for service and sales. I expect that they are rated best in South Florida More

by davegild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and we look forward to your next visit!

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