Lexus of Pembroke Pines - Service Center

The service department does not run as efficiently as it used to. We had to wait over an hour for our loaner car, and waited another half hour to pick up our car. Even though Andre Rust was very helpful, used to. We had to wait over an hour for our loaner car, and waited another half hour to pick up our car. Even though Andre Rust was very helpful, the support staff is weak. More

The service advisor Andrew was excellent As well as the mechanic Eddie Santos. They got me in and out right away with a loaner too! mechanic Eddie Santos. They got me in and out right away with a loaner too! More

Amazing customer service, Ada was outstanding and I appreciate her assistance and guidance throughout my vehicle repairs. Lexus of Pembroke Pines collision centers staff were all so helpful and their appreciate her assistance and guidance throughout my vehicle repairs. Lexus of Pembroke Pines collision centers staff were all so helpful and their high level of care was appreciated. More

Very profesional and pacient staff, very accommodation and safe environment with the new covid19 issue. Explained the issue clearly and answered all questions we had. and safe environment with the new covid19 issue. Explained the issue clearly and answered all questions we had. More

Melissa Ho is great. I always take my vehicles for service at LPP! Reasonable pricing and I trust the team to give me quality service. service at LPP! Reasonable pricing and I trust the team to give me quality service. More

I will try resume my negative experience. My wife and I arrived at the dealer this past Saturday. We lease a new RX after 3 hours of conversation and agree on a deal. When we returned ho My wife and I arrived at the dealer this past Saturday. We lease a new RX after 3 hours of conversation and agree on a deal. When we returned home we saw that the same car was on promotion on the web for a much lower price. So the manager sold us a car at a higher price even when we requested the promotional offer. I returned on Monday to talk to the manager and his response was that he sold me the car at a higher price than the promo because the company purpose with his customers was to get the highest amount of profits possible. This really blew my mind when a manager express openly that getting higher profits is more important to customer satisfaction. All these 3 hours of business conversation is a plan Circus or show that the dealer has to make profit out of us. This has been my personal worst experience working with a company and having a clear explanation of the values and principles of a company. Very sad to see this behavior More

The salesman Mr. NICK HOLDEN is superior and knowledge and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are al and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are also very pleased with him More

I have owned by lexus for years and it’s all due to the quality of the car as well as the care given by my service adviser, John Steigele and his team. I will not take my lexus anywhere else other than Lex quality of the car as well as the care given by my service adviser, John Steigele and his team. I will not take my lexus anywhere else other than Lexus of Pembroke Pines More

My overall experience with the service and personnel was great but the loaner vehicle which was dirty and made me feel unsafe even though I was told it had been cleaned and sanitized. I found toothpicks and great but the loaner vehicle which was dirty and made me feel unsafe even though I was told it had been cleaned and sanitized. I found toothpicks and Mint rappers in the back seat. More