Lexus of Pembroke Pines - Service Center

Check engine light came on and instructed to bring back to dealership. Something about a grille being inoperable. When I mentioned this to Melissa she was only concern to see if I needed other service. to dealership. Something about a grille being inoperable. When I mentioned this to Melissa she was only concern to see if I needed other service. I told her no. She quickly dismiss my request for a loaner. I then ask her for a ride. She once again dismissed my request stating they can only take me 5 miles. It took only 30 mins to diagnose and resolve the issue. She came and told me that my car is in the wash and that it will be ready in 10 mins. After waiting for 30 mins. I ask Melissa when my car will be ready. She said should have stop by the cashier. Never told me the first time. Seems like service is not like before the pandemic. Very disappointed with the way I was treated by Melissa More

Easy, convenient, and prompt to schedule same or next day appointments. Prime service, personal diligent attention by José Amaro, I give him a 10. Personally recommend this dealership appointments. Prime service, personal diligent attention by José Amaro, I give him a 10. Personally recommend this dealership More

The service department is fast and efficient. I was able to get an appointment very quickly and my service advisor was very nice. He kept me informed on my cars status and was nice to work with. to get an appointment very quickly and my service advisor was very nice. He kept me informed on my cars status and was nice to work with. More

worked with Sebastian , everything good and straight service , great experience with Pembroke Pines Lexus service , I came from Lexus of west Kendall ...And definitely I really Huge difference between t service , great experience with Pembroke Pines Lexus service , I came from Lexus of west Kendall ...And definitely I really Huge difference between them Thanks More

Jeremy Rivera is an excellent service adviser. Customer satisfaction is his primary focus. The intake member Andre wouldn’t provide me a loaner and took my vehicle on Jeremy’s behalf. When Jeremy became aw satisfaction is his primary focus. The intake member Andre wouldn’t provide me a loaner and took my vehicle on Jeremy’s behalf. When Jeremy became aware that I was waiting a long time and denied a loaner he assisted me right away. More

Great service! Sebastian Mejia helped me from beginning to end! Car was serviced very quickly! Thank you so much for such great service each time! to end! Car was serviced very quickly! Thank you so much for such great service each time! More

Excellent service. Edgar has been coming to pick up / deliver my car back to me for 2 years now. Very personable and always arrives during time frame scheduled. deliver my car back to me for 2 years now. Very personable and always arrives during time frame scheduled. More

Customer services is bad. I have been to a lot of Lexus dealership, they were always on point but this dealership. I was so disappointed. dealership, they were always on point but this dealership. I was so disappointed. More

We had excellent service. We brought our car in for 10000 mile checkup and we were in and out in a short time. Wonderful dealership mile checkup and we were in and out in a short time. Wonderful dealership More

Great friendly and fast service. Took the time to explain everything and answer any questions I had. Will definitely be back to Lexus of Pembroke Pines. everything and answer any questions I had. Will definitely be back to Lexus of Pembroke Pines. More