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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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August 12, 2020

Easy appointment and on time delivery. It was easy to make the reservation for the time and day that I requested. The day of the appointment the service advisor was on time and provide me w More

by MARIO_DELCID01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

August 12, 2020

It was OK. The facility was clean, pretty safe. I definitely competent service. People were wearing masks inside, but not outside on the grounds. Too expensive. More

by NURSENANCEY
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. I appreciate this feedback and would be happy to speak with you about your visit and our prices further. If there is anything I can do to help, or if there are any questions that I can answer, don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 12, 2020

It was great! Andre is the best service manager! I’ve been with Lexus Pembrooke for More than 10 years and I really appreciate when people goes beyond expectations that is Andre in service and Sammy in More

by YDALMISCARRASCO
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Aug 12, 2020 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal Lexus of Pembroke Pines customer for the last 10 years! It made our day to see that Andre and Sammy consistently provide you with excellent experiences. Thank you for supporting us. Our team looks forward to working with you during your next visit!

August 12, 2020

From I am into the entry of service department, the people received are very kind and the worker understand what I am going to do thanks Jeremy More

by yin1120mh
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Jeremy. We're grateful to have you as a customer and we look forward to working with you during your next service visit!

August 12, 2020

Always very efficient. Repairs are done well. Car wash does a great job. Minimum amount of wait time. The communication is aways great. D DDR. More

by ddela76
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's our pleasure to deliver efficient, professional service every time you bring you car in. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

August 12, 2020

Unfortunately the service advisor forgot to fix the tire I went there to fix. Received the car back with the nail still inside the tire. Extremely dissatisfied. More

by Ana Fleckenstein
Recommend Dealer
No
Employees Worked With
Juan Correa
August 12, 2020

Very quick service thank you guys love its thank you very much for taking care of my car thank you so much 😊 thank you 😊 s More

by MFERGUSONCHELSEA
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

It was our pleasure to deliver attentive, efficient service, Chelsea! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

August 12, 2020

I came in because my car would not start. My car insurance provided the tow to the dealership. They took care of me right away and gave me a loaner, so I could go to work. They did a great job. More

by JMIMI613
Recommend Dealer
Yes
Employees Worked With
Lee
Aug 12, 2020 -

Lexus of Pembroke Pines responded

We appreciate the kind feedback! It is excellent to hear that you are so confident in our team to get the job done. Thank you for your business and we hope to see you back at Lexus of Pembroke Pines next time!

August 11, 2020

There was a little slow, but I guess it was due to the amount of cars being received for service today. Otherwise, as usual, the service was excellent. More

by Marcelotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review. We always strive for efficient service, and we will be sure to share this feedback with our team and work to improve going forward. We are grateful to have you as a customer, and we look forward to your next visit!

August 11, 2020

Outstanding service from John Steigele, as usual! His team is always on time and he keeps me updated and informed of my car's service. More

by JRC
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 11, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's wonderful to hear that John and the rest of our service team always deliver such an efficient, transparent experience when you bring your car in. Thank you for your confidence in Lexus of Pembroke Pines!

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