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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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October 23, 2020

Carlos Perez. Was excellent and Good experience He took Carlos Perez. Was excellent and Good experience He took dare of in a very professional experience Like to have him as my service point of conr More

by Hdwr1260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thanks for posting about your experience with Carlos at Lexus of Pembroke Pines. We are glad to hear that he worked hard to earn your five-stars!

October 23, 2020

I have only one word to describe my experience. “Jeremy.” Thats it. He took care of my flat tire quickly and happily. This man deserved a raise! Five stars isn’t enough. How bout 850 stars!! More

by stingray4468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking the time to leave us a review! We are so glad Jeremy took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 23, 2020

I love Lexus of Pembroke Pines. From purchasing to service you can’t go wrong here. The employees make the company. Without the employees, there wouldn’t be a Lexus of Pembroke pines. My service and p More

by naugustin3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback for Lexus of Pembroke Pines! We're proud to have earned your continued support and we look forward to working with you during your next visit!

October 23, 2020

Very good service. Very nice. Very attended. Recommend 100%. Very sanitized My cars feels new very clean service on time Excellent work team. Thank you More

by Geikelperez23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thanks for posting about your 5-star experience with our team. We're proud to have you as a Lexus of Pembroke Pines customer!

October 22, 2020

Service advisor Carlos Perez always does a great job in explaining the maintenance that my car needs so, I keep coming back. He is knowledgeable and demonstrate a will to help. More

by excaliburdeli
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We're so grateful for your loyal business! It makes our day to hear that Carlos always takes such good care of you and your vehicle. Thank you for your confidence in Lexus of Pembroke Pines!

October 22, 2020

The service personnel were very professional and serviced my vehicle in record time! I only had to wait a little over an hour!! Very awesome More

by COURTNEYWILSON1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you, Courtney, for trusting us with your vehicle. We're known for performing prompt and precise service and it is fantastic that came true for you. Hope to see you next time! - Lexus of Pembroke Pines team

October 22, 2020

Great service! Everyone was kind and worked in a timely manner. I especially appreciated having my car picked up from my work and returned before I had to leave for home! More

by Gbof
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. We strive to deliver a seamless experience for guests and I am glad to hear that you were taken care of!

October 22, 2020

My advisor was excellent. He told me what I needed to take care at the moment. He also was able to get my car service at a reasonable time. More

by EMILIOGO2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anred service advisor
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Emilio - thank you for trusting Lexus of Pembroke Pines to take care of your vehicle!

October 22, 2020

Very disappointed with Lexus for the first time in 12 years. Lexus employees not wearing masks the right way. Shame on them. Don’t feel safe there. More

by ESUCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read. I assure you that customer safety is our number one priority here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

October 22, 2020

Excelent service and attention by everybody especially Mr. Jose Amaro. Thank you. We have two Lexus from this dealership and we live in Kendall Miami , but we rather this dealership for excellent servic More

by AZADBAKHTGHALOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! It's so good to hear that Jose and the rest of the team made your latest service visit worth the trip. Thank you for trusting us with all your repair and maintenance needs!

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