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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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August 08, 2020

My experience was very good. They are very attentive and pay attention to my car with great care. They notified me very quickly of the issues with my car and had me in a rental and out in no time with updat More

by KM878
Recommend Dealer
Yes
Employees Worked With
Carlos from service
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines! It is wonderful to hear that our service team delivered such an efficient experience. We appreciate your business and hope to see you again down the road!

August 07, 2020

John S. is a wonderful Service Consultant! He has excellent interpersonal skill and great customer service. He is very accommodating to customer’s needs and requirement! I appreciate his services. More

by DAVIDTOLEDO
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 07, 2020 -

Lexus of Pembroke Pines responded

David, thank you for the review! We are so glad you enjoy working with John here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

August 07, 2020

Carlos, and John were amazing, I wish that I could remember the name of the girl that helped me as well I’m very concerned about the novel coronavirus, family and friends have tested positive, and af More

by Leonard Cohen
Recommend Dealer
Yes
Employees Worked With
Carlos Perez, 10 Stars! Tiffany, 10 stars
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that Carlos, Tiffany, and John took good care of you, I am concerned by some of your comments regarding our safety protocol. I assure you that customer safety is our number one priority here, and I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more we can do for you please don't hesitate to give me a call! Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 07, 2020

The service here is always excellent. The staff is well educated and very polite. I highly recommend them if you’re looking for a car in broward county. More

by montalvan.rm
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Aug 07, 2020 -

Lexus of Pembroke Pines responded

Your recommendation means a lot to all of us here at Lexus of Pembroke Pines! Thank you for your business and for taking the time to leave a review. Safe travels and we hope to see you again down the road!

August 07, 2020

I am very happy the services Special Sebastian need 5 Stars ⭐️ always good manners . Lo recomendó más de 5 estrella es un excellent servicio More

by MARTHA4215
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 07, 2020 -

Lexus of Pembroke Pines responded

Martha - Nos alegra oír que su experiencia trabajando con Sebastian fue de cinco estrellas! Gracias por compartir y por la reseña positiva. Esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

August 07, 2020

The employee who attended me on my arrival and then Mr. Jhon attended, they were both very friendly and fast service... thank you so much... More

by rivera1492
Recommend Dealer
Yes
Employees Worked With
John
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It was our pleasure to work with you here at Lexus of Pembroke Pines, and we are pleased that we provided the fast and friendly service we pride ourselves on here. We look forward to your next visit!

August 06, 2020

I always ask for Jose when in need of car service. He is always informative, courteous and knowledgeable Excellent service advisor! Always a pleasure to speak with him. More

by RACHABV
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 06, 2020 -

Lexus of Pembroke Pines responded

"Informative, courteous and knowledgeable" are all words we love to see. Thank you for sharing such wonderful feedback about Jose! We look forward to serving you next time at Lexus of Pembroke Pines.

August 06, 2020

advises. Is the best vehicle in the market. Have had Lexus for the last 20+ years and will never buy anything else. In 20+ years been in for other than service 2 or 3 times and minor stuff. Lexus of PPi More

by INDUTRAD
Recommend Dealer
Yes
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review. We are happy to hear that you enjoy working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

August 06, 2020

Adam is the best Technology Specialist Adan was patient, he is very knowledgeable, professional, quick and efficient. He is definitely an asset to your organization, besides being very f More

by NELSONCHRIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review, Chris! Adam is just as fantastic as you describe, and we'll be sure to relay your kind words to him. Thank you for your confidence in Lexus of Pembroke Pines!

August 06, 2020

Special thanks to Jose Amaro, excellent customer service and knowledgeable. Friendly and someone you can trust if recommendation and suggestions are needed when you need it More

by emmanueljr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Aug 06, 2020 -

Lexus of Pembroke Pines responded

We're so happy to hear that Jose delivered such friendly and knowledgeable service, Emmanuel! He's just as great at his job as you describe, and we'll be sure to relay your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

Jan 02, 2021 -

emmanueljr1 responded

Thank you so much

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