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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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October 17, 2020

Carlos Peréz is a GEM and a gentleman. Ask for him directly!! Was available to make a last minute appointment, was timely, and had me out and on my way in half the time that was estimated! More

by zaxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Peréz
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so happy to hear that Carlos earned your five-stars. We appreciate your business and hope to work with you again at Lexus of Pembroke Pines!

October 17, 2020

Everyone was very helpful.they help me the pricing and made sure my car was in a one condition.I am very appreciative. The service department were very attentive More

by lativiahall1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to review Lexus of Pembroke Pines! Our service team is committed to taking excellent care of guests and I am glad to see that came true for you!

October 16, 2020

Jose my case worker was not only pleasant, but was great in keeping me inform every step of the way about my vehicle. Jose and the lady in the car loan (courtesy car) department ( I forgot her name)made m More

by ANITACLARKERHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking time out of your day to commend Jose and our Lexus of Pembroke Pines team! We truly appreciate you trusting us with your vehicle. For all your future auto needs, we will be here to help.

October 16, 2020

Very happy with the service I have been a client for over 14 years and I always been satisfied John Steigele is my advisor and he is wonderful thank you More

by Gloria Petri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Gloria, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

October 16, 2020

Great service and very helpful. Helped me with my technology issues and also noticed I had an issue with one of my tires. Thanks for everything. More

by LEVY1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

We're so glad we could assist you! Thank you for trusting the team here at Lexus of Pembroke Pines with your tire and technology repair needs!

October 16, 2020

The staff was friendly and attentive and the service was done in a timely manner. My interactions with this dealer have always been very positive More

by SMWeeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Oct 16, 2020 -

Lexus of Pembroke Pines responded

It makes us happy to hear that you've received consistently excellent service from our Lexus of Pembroke Pines team. Thank you so much for taking time out of your day to write us a review! We look forward to working together for years to come.

October 16, 2020

Jose was so attentive to my needs. He was on time (which is so important to me)! And he was nice and caring! Very professional, yet friendly at the same time and I appreciate that! Every time I have met wit More

by DEHUNTER1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose (not sure of his last name)
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. At Lexus of Pembroke Pines, we strive to provide outstanding service and it made our day to see that Jose consistently hits the mark. We look forward to working with you next time!

October 16, 2020

The collision center is very well run. The process was smooth and they kept me informed every step of the way. The staff and employees were very pleasant. More

by julianmendel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Hi Julian - Thank you for taking the time to review us! We appreciate your confidence in the Lexus of Pembroke Pines team and are proud to have earned your business. Safe travels, and we hope to work with you again down the road!

October 16, 2020

. I've been servicing my cart at lexus of Pembroke Pines since my purchase in 2010.. Rodney Fuller is by far the best service rep. Thanks Rod!! More

by OYETUNJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We're grateful for your loyalty and are pleased to hear that Rodney continues to impress you during your service visits!

October 16, 2020

Not the best place to go, they don’t want to take responsibility for the product and not the best costumer service neither. Plus not mentioning that my vehicle was scratched during the service proces More

by cristian prieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Cristian - This is a concerning review to read, and I would certainly like to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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