Lexus of Pembroke Pines - Service Center

The staff was helpful, professional and efficient. It was my first time at your location and they made the process very easy. My wait time was exactly what they told me it would be. was my first time at your location and they made the process very easy. My wait time was exactly what they told me it would be. More

I love this location they have amazing work ethics, very professional & Customer Service skills are #1 always a pleasure to bring my car in for service. professional & Customer Service skills are #1 always a pleasure to bring my car in for service. More

Absolutely the worse experience of my life. 5 campaigns on my car. The only real issue; dangerous issue; they couldn’t fix over 12 days. When I called nobody answered in service and so I called sales and a on my car. The only real issue; dangerous issue; they couldn’t fix over 12 days. When I called nobody answered in service and so I called sales and asked for a manager. I was put on hold for 23 minutes when I hung up. I called back again and got transferred to service only to be put on hold for 41 minutes. I’ll never set foot at this dealership again. More

Lexus service center fast, efficient, affordable and down right the best service and car center in town. They kept me updated every step of the way. right the best service and car center in town. They kept me updated every step of the way. More

I called because of a flat tire and was able get an appointment the same day. My advisor was very polite and the tire was repaired quickly! appointment the same day. My advisor was very polite and the tire was repaired quickly! More

Melissa is THE BEST! Always resilient and makes sure that my service is quick. Assists me with service options and different prices. 10/10 hands down! my service is quick. Assists me with service options and different prices. 10/10 hands down! More

The service to the car was very good. However, the online system to make your appointment is terrible. If you try to mske an appointment online in less than 48 hrs it will not work, but you don't get online system to make your appointment is terrible. If you try to mske an appointment online in less than 48 hrs it will not work, but you don't get any feedback thst your request has been denied. Also, the chat line made my reservation but I got no confirmation and the appointment was for a different day. I discovered this after I called and confirmed a new appointment. It's time Lexus joins the 21st century. More

John at Lexus IS the Best . Very knowledgeable and very good in Customer Service . recommend him to anyone. Always for the customer , will only deal with him vs others good in Customer Service . recommend him to anyone. Always for the customer , will only deal with him vs others More

Thank you my advisor Carlos , but he is not on the list , he is nice and professional skill, after found problem, tell me what I should do for further. Great guy he is nice and professional skill, after found problem, tell me what I should do for further. Great guy More

Excellent service . As always Melissa was amazing . Very friendly , helpful and the service as always was fast . Definitely will come back to do the next service . friendly , helpful and the service as always was fast . Definitely will come back to do the next service . More