Lexus of Pembroke Pines - Service Center

Very professional service provided by everyone I come into contact with! From the moment I check-in my vehicle to the moment they return it. The Service Department exceeds my experience compared.to any o into contact with! From the moment I check-in my vehicle to the moment they return it. The Service Department exceeds my experience compared.to any other dealership and should be commended. More

Espera demasiada larga por servicio.Hicimos cita para Espera demasiada larga por servicio. Hicimos cita para el día martes a las 2 de la tarde para realizar el primer servicio de la 5000 millas. Llegam Espera demasiada larga por servicio. Hicimos cita para el día martes a las 2 de la tarde para realizar el primer servicio de la 5000 millas. Llegamos a buena hora, nos recibieron el carro, nos explicaron que en este primer servicio era solo un chequeo general y lavado y firmamos los papeles correspondientes al servicio. Nunca nos dijeron el tiempo que tardaba el servicio así que decidimos esperar tomando en cuenta que al utilizar otras marcas de vehículos los servicios cuando son completos a lo sumo tardan 45 minutos. Eran las 4:30 pm y nos decían que el carro estaba en fila para el lavado, luego de tanto insistir en que era una locura cómo manejan el tema servicio y vacío de información nos entregaron el carro pero para nuestra sorpresa sin lavar, solo le echaron la espuma a los cauchos ora disimular pero al resto del carro ni agua. Me parece un completo abuso el servicio que ofrece una marca como LEXUS. Estoy completamente en desacuerdo por la forma cómo manejan el tema servicio de un carro, los tiempos de espera y la falta de información. Si así fue el primer servicio que era un servicio de chequeo no me quiero imaginar cómo será un servicio que implique cambio de aceite y filtros. Se supone que está marca es premium y por ende yo espero un servicio premium, inclusive yo estaba pensando en quedarme con la camioneta y comprarla pero como ahora pensando en el futuro del Servicio a recibir!! More

Professional courteous and respectful which was great in these COVID times, Andre Rust was fantastic as usual my go to guy. Thanks again for your service these COVID times, Andre Rust was fantastic as usual my go to guy. Thanks again for your service More

I’ve been taking my cars to be serviced at this dealer for the past six years & John Steigele my service advisor never disappoints. He’s very courteous & attentive. Even now in the middle of this pandemic for the past six years & John Steigele my service advisor never disappoints. He’s very courteous & attentive. Even now in the middle of this pandemic I felt comfortable & noticed that everyone was respecting CDC guidelines. More

Excellent quick service. Dedicated personnel in provided the most reasonable deal for their clients to ensure satisfaction and pleasant experience within this Lexus establishment. Thank you the most reasonable deal for their clients to ensure satisfaction and pleasant experience within this Lexus establishment. Thank you More

Great service Fantastic customer service and great service. Also, took good care cleaning inside the car, excellent bio-safety measures. felt save driving the car a Fantastic customer service and great service. Also, took good care cleaning inside the car, excellent bio-safety measures. felt save driving the car after the service. More

I would recommend Lexus of Pembroke Pines to anyone. My advisor Jose was very knowledgeable, helpful, and friendly. He keep me updated and responded to all questions I had regarding my truck.. advisor Jose was very knowledgeable, helpful, and friendly. He keep me updated and responded to all questions I had regarding my truck.. More

The service was very quick and the personnel was very polite and friendly! However, it was the first time that I received the car without washing or cleaning... polite and friendly! However, it was the first time that I received the car without washing or cleaning... More

Service manager john is always wonderful . Lexus picked up and brought My vehicle back after doing its service. It was cleaned as well. Thank you up and brought My vehicle back after doing its service. It was cleaned as well. Thank you More

My favorite dealership in south Florida and I’ve been buying cars in Florida for over 30 years! Carlos in the service department is one of the main reasons I keep coming back. His customer service is exc buying cars in Florida for over 30 years! Carlos in the service department is one of the main reasons I keep coming back. His customer service is excellent and it’sBecause of him that I service my RX there everytime More