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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,267 Reviews

8,267 Reviews of Lexus of Pembroke Pines - Service Center

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August 28, 2020

Professional and timely service on my Lexus. Service mgr I worked with kept me informed and offered a coupon discount on my car’s service. More

by bartlpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Aug 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We appreciate you taking the time to share and hope to see you back next time!

August 28, 2020

It is always a pleasure to do business with Lexus Of Pembroke Pines. Friendly professional people. Personal and attentive. Andre was very friendly and informative. I know he takes good care of my vehicl More

by PLTADDEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 29, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! We're so proud to have you as a loyal customer, and so happy to hear that Andre made your latest maintenance visit so exceptional. Thank you for your confidence in the Lexus of Pembroke Pines service team, and we look forward to seeing you again when you're in the market for a new car!

August 28, 2020

I have been quarantined because of Covid. So I was thrilled that Lexus of Pembroke Pines was able to pick up my car and do all the services including a recall and had it back the same day. Thank you More

by Darleen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Valets
Aug 31, 2020 -

Lexus of Pembroke Pines responded

Darleen, thank you for reviewing Lexus of Pembroke Pines! Customer safety and satisfaction remain top priorities for us and I am pleased to see that our team was so accommodating!

August 28, 2020

The dealership is just ok to me, we need really got the feeling that we mattered, we really could have gone to any dealership to be given the same low importance. More

by KAVIN76165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that you didn't have a better experience at our dealership. We have high standards of customer care and it's disappointing that we missed the mark this time. If you would like to share any details about your visit, I would be grateful to hear from you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 27, 2020

My service advisor was amazing. Forgot his name but He was friendly and courteous with expertise on my vehicle. Keep him around. He is definitely worth it. More

by Hkb439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for your kind words! We love hearing that our customers had a great experience at Lexus of Pembroke Pines. We appreciate your business and hope to see you again down the road!

August 27, 2020

Best of the best . Quick service super friendly everyone is super professional i can never complain about the great service they provide for me and the fact that i never loose a day sitting there they give More

by Jossiebattle1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind feedback! It is our goal to deliver efficient and professional service, and we are so happy to hear that this was reflected in your experience. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

August 27, 2020

I went in for my 10k service and was in and out, from the valet to Sebastian my advisor was great like always. 100% satisfied. More

by Bobby Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Bobby, thank you for the review! We are grateful for your business here at Lexus of Pembroke Pines, and we will certainly let Sebastian know that you appreciate his help. We look forward to your next visit!

August 27, 2020

Excellent service and attention from all staff. A pleasure dealing with you. Will recommend to everyone I know for all their Lexus purchasing and service needs More

by ORLANDOHPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Your recommendation means so much to us! Thank you for taking the time to leave us a review. We hope to see you back at Lexus of Pembroke Pines next time!

August 27, 2020

Thanks for very responsive service. Jose was very informative and cared about my issue. I will not know if my temp gauge issue is cleared until I take my car out on the road, which will be tomorrow More

by londonrealty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amora
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five stars! We are happy to hear that Jose delivered such friendly and professional service. If you have any questions about your vehicle, please do not hesitate to give us a call. Safe travels from the Lexus of Pembroke Pines team!

August 27, 2020

Great service and atmosphere!! The staff are very pleasant and professional. My service tech John was awesome and took care of all my concerns and needs. More

by mckynzyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 27, 2020 -

Lexus of Pembroke Pines responded

We are so happy to hear that John and the team earned your five-stars! Thank you for sharing and for choosing Lexus of Pembroke Pines. We hope to see you back next time!

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