Lexus of Pembroke Pines - Service Center

Service has fallen off from when I started . I called a few days ago to get pricing and was promised a call back. No one called . When I came in my focus on simply getting one part fixed , not service . I few days ago to get pricing and was promised a call back. No one called . When I came in my focus on simply getting one part fixed , not service . I ended up getting service with the expectation that would get a call back on the part being fixed . I was eventually told I would have to take my car to a specialist for the broken part. This is problematic. The same situation occurred about 6 years ago on my wife’s Lexus... the service team was great and fixed the broken part. 6 years later the response is take it to a specialist ??? I don’t get a call back on pricing . Then I get to my appt for the broken part decide to have my service taken care of too and eventually find out the part which o called and came in for can’t be fixed . I wish l knew that up front . Since my purchase my experiences have been worse and worse . This includes blatant lying from the sales team on numbers and what options are available . From person to person the story varies . I recently bought my son a car and went to jm lexus . I’ll about ready to add the crappy service team to to crappy sales team. Final point is this that at my appt I asked about the coupons that were mailed out (which I didn’t have and honestly was not expecting to have service performened ) . John my old rep would always tell me what discounts and savings options are available . I got a Passover response to my question. Went home and saw the service advertised on your website for $10 less than I paid. More

Great service. Friendly staff. Car drives like brand new. Satisfied. Happy. Reliable. Always have a loaner available. Fun in the sun. Pembroke Pines all day Satisfied. Happy. Reliable. Always have a loaner available. Fun in the sun. Pembroke Pines all day More

Andre is the best service advisor in the country!!! I only use and will only use Lexus of Pembroke Pines. The loaner department is also awesome!!! only use and will only use Lexus of Pembroke Pines. The loaner department is also awesome!!! More

My wife and I have been doing business with this dealership for more than 10 years. They have always had great customer service and very competitive pricing. We have also referred 6 or more Clients dealership for more than 10 years. They have always had great customer service and very competitive pricing. We have also referred 6 or more Clients for car leasing to this dealership. More

Melissa Ho is the best service agent ever. Awesome service as always! She even met my husband outside because he biked down and wasn’t clad properly for the general public. Thank you! service as always! She even met my husband outside because he biked down and wasn’t clad properly for the general public. Thank you! More

Jeremy is always excellent. Great costumer service. He always treats us like VIP. Even late in the day he will answer a call or message always treats us like VIP. Even late in the day he will answer a call or message More

Every customer is treated like a VIP I have been coming to this Lexus dealership for over 15 years and everybody there excels in customer service and satisfaction… This is a great place to buy a car with c to this Lexus dealership for over 15 years and everybody there excels in customer service and satisfaction… This is a great place to buy a car with confidence More

Andre Rust always makes my visit an easy and professional experience. Andre keeps me posted and always follows up to make sure I am okay. experience. Andre keeps me posted and always follows up to make sure I am okay. More

Jeremy Riviera was very professional and I would recommend Your dealership for service to all of my friends. I am very happy with your service department. recommend Your dealership for service to all of my friends. I am very happy with your service department. More

Excellent service. Everything done on time and the loaner car was very clean and comfortable as well. They kept me updated via text which was nice car was very clean and comfortable as well. They kept me updated via text which was nice More