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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,251 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,251 Reviews of Lexus of Pembroke Pines - Service Center
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August 14, 2020
Quick, efficient and pleasant experience. Jeremy is always prompt and helpful. He had my loaner already organized so wait time was minimal. Great overall service always prompt and helpful. He had my loaner already organized so wait time was minimal. Great overall service More
by nei
Verified CustomerEmployees Worked With
August 14, 2020
For the first time since 2009 when I bought my first Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from t Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from the car system. I got a called from the Service Agent (Carlos) letting me know that the battery needed to change and that the cost was $212. I asked Carlos what about the sound system issue and he replied that without a new battery the service team could not check the sound system. This to me is horrible service! It’s horrible service because I should not have the need to purchase a new battery in order to check the lack of sound from the car hi-fidelity system. I did not purchase the battery from Lexus. I went to Advance Auto parts and bought a very good battery with a 3 year replacement warranty for $140.00 with installation. What really infuriates me is that now I need to go back to the dealer so that the service dept. checks the reason for the lack of sound of the radio. A real waste of time! This is why I’m extremely disappointed with the service I received from Carlos. My assigned Service rep is John Steigele who is a great service agent. Carlos is looking out for himself and how much money he can generate from a customer’s visit, instead of resolving the customer’s issue. I hope that when I go back to find out the issue with my car stereo, I don’t have to deal with Carlos. Respectfully yours, Mr. Melendez More
by AMIKEMV
Employees Worked With
Carlos from the Service Dept.
August 14, 2020
John is the best contact ever. I’ve been going to this Lexus dealership for years and will continue because of John’s impeccable customer service. Timely and accurate every time. Lexus dealership for years and will continue because of John’s impeccable customer service. Timely and accurate every time. More
by Miguel
Employees Worked With
John
August 14, 2020
The service advisor (Jeremy) was great excellent service. Thank you for everything. I will recommend this dealership to all my friends and family. Thanks again. service. Thank you for everything. I will recommend this dealership to all my friends and family. Thanks again. More
by GOMEZJMIKE
Employees Worked With
August 14, 2020
Very satisfied with the service. Thanks to Sebastian.While waiting he kept me up to date with the progress of what was being done.Thanks Sebastian.While waiting he kept me up to date with the progress of what was being done.Thanks More
by Chow
Employees Worked With
I came there at 7:05am,was the second car.He take in the vehicles. I don’t know his name but he was very informative
August 14, 2020
Fantastic service. They came and pick up my car and left me a loaner. Had zero hassle. Car cams back cleaned and desinfected , fantastic job me a loaner. Had zero hassle. Car cams back cleaned and desinfected , fantastic job More
by pily08
Employees Worked With
Jose, I don’t recall his name but it is notListed above
August 13, 2020
Excellent job in getting all my problems taken care of, recall items, tire replacement and service all in one day - bravo!! Thanks Mr. Rust for all your help. recall items, tire replacement and service all in one day - bravo!! Thanks Mr. Rust for all your help. More
by MDiaz
Employees Worked With
Andre Rust
August 13, 2020
The salesman Mr. NICK HOLDEN is superior and knowledge and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are al and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are also very pleased with him More
by Dr katz
August 13, 2020
I will try resume my negative experience. My wife and I arrived at the dealer this past Saturday. We lease a new RX after 3 hours of conversation and agree on a deal. When we returned ho My wife and I arrived at the dealer this past Saturday. We lease a new RX after 3 hours of conversation and agree on a deal. When we returned home we saw that the same car was on promotion on the web for a much lower price. So the manager sold us a car at a higher price even when we requested the promotional offer. I returned on Monday to talk to the manager and his response was that he sold me the car at a higher price than the promo because the company purpose with his customers was to get the highest amount of profits possible. This really blew my mind when a manager express openly that getting higher profits is more important to customer satisfaction. All these 3 hours of business conversation is a plan Circus or show that the dealer has to make profit out of us. This has been my personal worst experience working with a company and having a clear explanation of the values and principles of a company. Very sad to see this behavior More
by JESUS.SANTIAGO
August 13, 2020
I always have a positive experience with my service .visits especially with Andre..he is always there to be helpful with my problems on my RX350... .visits especially with Andre..he is always there to be helpful with my problems on my RX350... More
by LWILLIS60
Employees Worked With
Andre
