Carlo Castillo

Making the decision of trading my 2021 4Runner for a full electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before making my decision. Her approach in this experience for me is really something that adds value to Lexus of Pembroke Pines! More

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Excellent service was fast and excellent Will recommend Lexus of Pembroke Pines anytime ….. service is right to the point Lexus of Pembroke Pines anytime ….. service is right to the point More

by VALERIO_RAFAELA Verified Customer Verified Customer

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Great dealing experience, big thanks to Eid and Carlo for their cooperation best of class experience. their cooperation best of class experience. More

by Mo. Khan Verified Customer Verified Customer

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Empty Promises and lies. I called twice to confirm parts were in after I confirmed the appointment. Dropped off the car at 10am was told it would be a 2 hour service at 12:1 I called twice to confirm parts were in after I confirmed the appointment. Dropped off the car at 10am was told it would be a 2 hour service at 12:15 I inquired about the status and was told it had not been started yet. I then took the car home got the service manager involved. They told me that she was very busy obviously because they have lots of problems there. I finally got the car repaired over at North Miami which was no pleasure either I was told I was going to be called back to find out why the car wasn’t taken care of again I guess I’m just going to have to continue to go to either Kendall, Kendall West or jam, which is not convenient, but they can only be just as bad or better More

by ScottA Verified Customer Verified Customer

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My experience with Khalid and Carlo was a true December to Remember from the details that I asked for and rapid process of getting there to leaving in under two hours to Remember from the details that I asked for and rapid process of getting there to leaving in under two hours More

by ScottA Verified Customer Verified Customer

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The service department was outstanding. My car broke down when i was in town. and i was able to take it in on a Sunday. I knew they were not able to fix the problem on that day, but i was o My car broke down when i was in town. and i was able to take it in on a Sunday. I knew they were not able to fix the problem on that day, but i was out by noon on Monday . I felt the Service department went out of they way. Thank you very much More

by steve Verified Customer Verified Customer

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This is my second lease with both Richard Monivis and Lexus. Richard was honest and transparent. Overall, he was knowledgeable, attentive, and committed to customer service. You can be confident you are Lexus. Richard was honest and transparent. Overall, he was knowledgeable, attentive, and committed to customer service. You can be confident you are in good hands with Richard! I absolutely love my new 2023 RX350 that offers a premium driving experience. The combination of performance, luxury, and safety made it a top choice for me! Thank you, so much Richard and Carlo!!!! More

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Courteous and friendly greeting on arrival. Service personnel was accomodating reassuring me all that was needed would be done. Service personnel was accomodating reassuring me all that was needed would be done. More

by mmarvay Verified Customer Verified Customer

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They do a good job with keeping in touch. Maybe work on a more thorough job making sure there is no problems with car Maybe work on a more thorough job making sure there is no problems with car More

by JWILLIAMS9303 Verified Customer Verified Customer

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Zee was a pleasure to work with. Patient and knowledgeable and made my experience very worthwhile. Thank you to Zee and the team! Patient and knowledgeable and made my experience very worthwhile. Thank you to Zee and the team! More

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