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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,249 Reviews

8,249 Reviews of Lexus of Pembroke Pines - Service Center

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August 06, 2020

Nobody acknowledged me in the 3 1/2 hours that I was there. The service writer never approached me or told me my car was finished. The irritated cashier passed the paper through the window after me aski More

by TAMARABILLUPS
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy passed me several times and never acknowledged me
August 06, 2020

John service rep, great, enthusiastic. 2.5 hours waiting for car was to long for 1st 5600 miles service. Car wash was a wasted effort. Didn't vacuum trunk, rim's not clean, sensors went off, informing they More

by JEFFERYTHOMAS201
Recommend Dealer
Yes
Employees Worked With
John steigele
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Jeffery, we expect guests to be satisfied in the services provided by our team and I am sorry if we missed that mark. I will discuss this feedback with the right people so we can provide a more seamless and enjoyable experience moving forward. We hope that you give us another chance to impress you sometimes down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 06, 2020

very good attention I felt very well attended Ahmed took me to do a good business so far all 5 stars very good attention I felt very well attended Ahmed took me to do a good business so far all 5 stars todo More

by YASCHUFFAT89
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team. We're so glad to hear that Ahmed treated you right and earned your 5-stars! It was a pleasure to work with you and we look forward to taking care of you in the future.

August 06, 2020

As usual I received excellent service at Lexus of Pembroke Pines, the staff is courteous and knowledgeable at all times. The surrounding are clean and we’ll mentioned, when the job is completed you More

by KEVINGOLDENKRUSTBAKERY
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Kevin, thank you for supporting Lexus of Pembroke Pines. It is fantastic to hear that our team always takes such great care of you as customer satisfaction is our priority. We look forward to your next visit!

August 06, 2020

Sebastian is a stellar service representative. He was prompt, kept me updated on the progress of my vehicle, and addressed all of my questions clearly. I would highly recommend Sebastian to friends and f More

by JULES776
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Your recommendation means so much! We will certainly let Sebastian know that you appreciate his help. Thank you for taking the time to share and we hope to earn your business again at Lexus of Pembroke Pines!

August 06, 2020

Excellent service. Love the loaner car program. Clean facility. Area to work from if you have to wait for car to get service is a huge plus More

by Dina
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Hi Dina - Thank you for the five-star review! We are so happy to hear that you had such a great service experience at Lexus of Pembroke Pines. We appreciate your business and hope to earn it again in the future!

August 06, 2020

Adam is the best Technology Specialist Adan was patient, he is very knowledgeable, professional, quick and efficient. He is definitely an asset to your organization, besides being very f More

by NELSONCHRIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review, Chris! Adam is just as fantastic as you describe, and we'll be sure to relay your kind words to him. Thank you for your confidence in Lexus of Pembroke Pines!

August 06, 2020

I always ask for Jose when in need of car service. He is always informative, courteous and knowledgeable Excellent service advisor! Always a pleasure to speak with him. More

by RACHABV
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 06, 2020 -

Lexus of Pembroke Pines responded

"Informative, courteous and knowledgeable" are all words we love to see. Thank you for sharing such wonderful feedback about Jose! We look forward to serving you next time at Lexus of Pembroke Pines.

August 06, 2020

advises. Is the best vehicle in the market. Have had Lexus for the last 20+ years and will never buy anything else. In 20+ years been in for other than service 2 or 3 times and minor stuff. Lexus of PPi More

by INDUTRAD
Recommend Dealer
Yes
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review. We are happy to hear that you enjoy working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

August 06, 2020

Special thanks to Jose Amaro, excellent customer service and knowledgeable. Friendly and someone you can trust if recommendation and suggestions are needed when you need it More

by emmanueljr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Aug 06, 2020 -

Lexus of Pembroke Pines responded

We're so happy to hear that Jose delivered such friendly and knowledgeable service, Emmanuel! He's just as great at his job as you describe, and we'll be sure to relay your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

Jan 02, 2021 -

emmanueljr1 responded

Thank you so much

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