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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,249 Reviews

8,249 Reviews of Lexus of Pembroke Pines - Service Center

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August 06, 2020

Excellent Service Job Jose was very kind when I met with him in regards to doing the 10,000 mile maintenance for my car. He explained everything that they were going to do More

by ygomez_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for coming to Lexus of Pembroke Pines for your 10k check up! We are happy to hear that Jose explained all the work being done to your vehicle so you can be confident out on the roads. Have a great day!

August 05, 2020

My car dealer Patrick Hew provides great customer service. During this visit unfortunately it was never communicated to me that my car was ready. However Patrick found out the status and helped me. More

by nadia_cumberbatch
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Lexus of Pembroke Pines responded

Hi Nadia - We apologize for our miscommunication here but are so glad that Patrick stepped in to assist you. Thank you for coming to Lexus of Pembroke Pines! We look forward to working together in the future and hope you enjoy your day.

August 05, 2020

The service department at this dealership is awesome and is always willing to provide the very best in service to their customers. Lexus at Pines Rock More

by me.dea625
Recommend Dealer
Yes
Employees Worked With
I. Garcia- Service Dept
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

August 05, 2020

Just great service! I've really never experienced such excellent service as I received at Lexus of Pembroke Pines. Definitely the dealer to feel like a valued customer More

by JORTIZ33351
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Feedback like this makes our day and we appreciate you taking the time to review Lexus of Pembroke Pines. It is our priority to take care of customers and we're so glad that came through to you. All of us are looking forward to working with you in the future!

August 05, 2020

Made appointment & still had to wait almost 3 hours, and I didn’t even have an oil change, just 15,000 mile service.Gave my cell # for updates yet updates kept going to husbands cell who was not with me. La More

by SCOTTAMLOU
Recommend Dealer
No
Employees Worked With
Juan
Aug 20, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. It sounds like there were a few miscommunications and mistakes here, and I sincerely apologize for the inconvenience. I would be more than willing o speak with you directly about what happened and see if we can fix any remaining issues with your vehicle. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? I'd appreciate the chance to make this right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 05, 2020

Have leased 6 cars from this dealer. Got a very good deal with Tom who convinced us to stay with Lexus!! John Stiegel in Service excellent!! More

by RGERB
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigel , Frank Guerrero
Aug 05, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have you as a loyal customer! It's wonderful to hear that Tom has made every one of your leasing experiences enjoyable, and that John always delivers exceptional service. Thank you for your confidence in Lexus of Pembroke Pines!

August 05, 2020

Unable to rate service department because no one contacted me to discuss the service. My only contact was with the valet drivers who picked up & delivered my car. They were very nice & professional More

by GENIE413
Recommend Dealer
Yes
Employees Worked With
Valet drivers
Aug 10, 2020 -

Lexus of Pembroke Pines responded

I am glad to hear that our team was accommodating and professional, however, I apologize for not providing better communication. We want guests to be confident in our work and I would be happy to clarify any questions you may have regarding your recent service visit. I am afraid I won't be able to get in touch without your full name so please call me at your convenience. Thank you for your business, Osiris Barcelo - Service Manager - (954) 443-2361

August 05, 2020

Very happy with the drivers delivering and picking up car. Especially the one in the morning. This service is so valuable especially in these times. Happy with my Lexus purchase and now my husband wants More

by mconch52
Recommend Dealer
Yes
Employees Worked With
I think it was Bernie who helped me in the morning. Liked him a lot
Aug 05, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than hearing that you are happy with your purchase! Thank you for the feedback and for taking the time to share. Safe travels and we hope to earn your business at Lexus of Pembroke Pines down the road!

August 05, 2020

John is always attentive and informative. Spectacular experience from beginning to end. The service department treatment is the reason I continue to drive a Lexus. More

by Luis Castillo
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 05, 2020 -

Lexus of Pembroke Pines responded

That's what we love to hear! We're so proud to have earned your repeat business, and it's wonderful that John always delivers such exceptional service. Thank you for trusting Lexus of Pembroke Pines with all your car repair needs!

August 05, 2020

Perfect every time I go. Always a good experience. I always recommend Lexus of Pembroke Pines to all my friends. Thank you for all the great work. More

by ANGELG314
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your support! It means a lot to hear that your experiences at Lexus of Pembroke Pines have been so wonderful. We appreciate your business and hope to see you again down the road!

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