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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,248 Reviews

8,248 Reviews of Lexus of Pembroke Pines - Service Center

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August 01, 2020

The service was very quick and the personnel was very polite and friendly! However, it was the first time that I received the car without washing or cleaning... More

by LISETH.FERNANDEZ
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry if we overlooked your car wash. We want the best for our customers and I will pass your review along to my team so we can improve for your next visit. Thank you for your business and feedback, Osiris Barcelo - Service Manager - (954) 443-2361

August 01, 2020

I would recommend Lexus of Pembroke Pines to anyone. My advisor Jose was very knowledgeable, helpful, and friendly. He keep me updated and responded to all questions I had regarding my truck.. More

by Firstlady
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such great feedback for our team member Jose. At Lexus of Pembroke Pines, we are dedicated to providing every guest with exceptional service and I am so glad that you are always taken care of!

August 01, 2020

Great service Fantastic customer service and great service. Also, took good care cleaning inside the car, excellent bio-safety measures. felt save driving the car a More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Lexus of Pembroke Pines responded

Luis, thank you for the review! We are so glad our team provided the excellent customer service we pride ourselves on at Lexus of Pembroke Pines. We look forward to your next visit!

August 01, 2020

My favorite dealership in south Florida and I’ve been buying cars in Florida for over 30 years! Carlos in the service department is one of the main reasons I keep coming back. His customer service is exc More

by navinramnath
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 03, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's amazing to hear that Carlos goes above and beyond for you and your Lexus RX every time you bring it in for repairs. Thank you for your confidence in Lexus of Pembroke Pines!

August 01, 2020

Service manager john is always wonderful . Lexus picked up and brought My vehicle back after doing its service. It was cleaned as well. Thank you More

by Lila.scifuentes
Recommend Dealer
Yes
Employees Worked With
John
Aug 03, 2020 -

Lexus of Pembroke Pines responded

Hi Lila, we appreciate you taking the time to review Lexus of Pembroke Pines. It is great to hear that John always treats you right as customer satisfaction is our goal! We look forward to your next service visit.

August 01, 2020

Took car in for 3 recalls and maintainetence service. My tires were not rotated and it has always been part of the service. Not Happy!! More

by LMP0326
Recommend Dealer
Yes
Employees Worked With
Forget his name
Aug 03, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that you aren't happy with your recent visit. We pride ourselves on our thorough service so I'd like to look into the details of what happened here. Unfortunately, without your full name I won't be able to. Please call me when you have a free moment so that I can help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 01, 2020

Fast service, Melissa the service advisor is prompt to call car is ready for pick up. Also she’s nice to offer a car loan. More

by PONS
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review of Lexus of Pembroke Pines! We're so glad to hear that Melissa helped make your service experience efficient and convenient. We appreciate your business and your endorsement!

August 01, 2020

Staff was very nice and respectful in this difficult time. They were professional and knowledgeable. Thank you Lexus of Pembroke Pines. Have a good day. More

by K.SALVER
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro, and an assistant salesman Daniel was so professional, helpful, knowledgable and respectful.
Aug 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting our Lexus of Pembroke Pines team. Customer safety and satisfaction are top priorities for us and I am glad to hear that you were taken care of!

July 31, 2020

Amazing customer service! Their concierge service is incredible. Car was picked up and brought back promptly, fully serviced, smelling and looking like new. We are loyal customers! More

by diazmcristina
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that we provided the accommodating and thorough service that we pride ourselves on here. We look forward to your next visit!

July 31, 2020

The service was outstanding from the moment I arrived until the moment I left! Beautiful and clean facility! Thank You to the service department! Special Thanks to my service advisor Melissa! More

by beth.linzer
Recommend Dealer
Yes
Employees Worked With
Melissa Ho was wonderful. She’s professional, courteous, and knowledgeable! I will definitely ask for her the next time I come for service!
Jul 31, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day, Beth! We're so glad to hear that Melissa and the rest of our service team exceeded your expectations in every way. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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