Lexus of Pembroke Pines - Service Center

No problem, excellent what else can I say. My advisor Andre is very good. Place was clean and good social distance all wearing masks. Thznks Andre is very good. Place was clean and good social distance all wearing masks. Thznks More

I would like to let you know, that my service advisor Isidro Garcia is the best. He help the Customer a lot. He is a honest man. He is a five start employee. Isidro Garcia is the best. He help the Customer a lot. He is a honest man. He is a five start employee. More

Melissa is always very welcoming, attentive and super nice to customers. She’s an asset to derive department there at Lexus of Pembroke Pines. Thank you 🙏 nice to customers. She’s an asset to derive department there at Lexus of Pembroke Pines. Thank you 🙏 More

Great dealership and great service men. Very pleasant to deal with and car was ready when promised. Really like always getting the car back with a car wash deal with and car was ready when promised. Really like always getting the car back with a car wash More

The last service appointment was not very good. A mistake occurred regarding the recall which caused havoc. It took weeks to get decent service. I got nothing other than the run around for most of mistake occurred regarding the recall which caused havoc. It took weeks to get decent service. I got nothing other than the run around for most of the time. First of all, I had my 15,000 mile maintenance scheduled. I was going to wait for my vehicle until I was told by Jeremy that the recall had to be fixed now. I was given a loaner car. When I got home, I was told they didn’t have the part and to return the car the next day. I returned the car the next day and requested that I get priority when the part comes in. The person at the service area agreed. When the part came in, they called me for the service. I asked for pickup service. I was told there was a three week wait. Then the service manager called me, after I requested to speak with a manager for the third time since I originally brought the car in. Osiris agreed to give me pick up service the next day. The service never came. When I called the next day, I was told that I was scheduled for service, but not pickup service. Osiris then rescheduled me for the next day. Finally, Bernie picked up my car and returned it when the recall item was done. Bernie gets five stars from me. He did a perfect job. During the process, I also spoke with Dayron. The day I leased the car, Dayton and I were talking. Dayron did the finance paperwork on February 22, 2019. He asked me if I wanted to buy the maintenance contract? I said it takes too long to get pickup service. He told me that if that happens with this car, give him a call and that will be remedied in a minute, as he will get me pick up service immediately. I then bought the service contract based on his statement. So I took him up on it last month. He called me back and said he couldn’t help me. In my book, that’s called lying. I have purchased two new vehicles from your dealership going back to 2004 when you were on 441 near county line road. I am also leasing a third one. I have spent $100,000 at your dealership. Should I be treated like this? I’m one of your better customers. The only way your service contract is worth it is if I get great customer service. Great customer service has happened during all but two times. The first time, I received a phone call from someone high up to talk out what happened and see what we can do to make things better. This time, I have received nothing. No effort on your part and I have called three times to speak with a manager. My lease runs out in two years. If you are going to ignore me, my decision on what to do is easy. I’ll ask again for a fourth time: I WOULD LIKE TO SPEAK WITH A MANAGER TO TALK ABOUT HOW TO FIX THIS. CAN SOMEONE CALL ME BACK? The first time this happened, the manager offered me a complimentary detailing. I said thank you for the offer, but that’s not necessary. I am not out to get something for nothing. I am also not out to get treated like a piece of crap while paying thousands of dollars for that to happen. Please, let’s talk about this. More

Had to bring in my car for service and recalls. They greeted each and every customer with respect. They also meet you at the door of your vehicle and even open the door and assist you. I will always and greeted each and every customer with respect. They also meet you at the door of your vehicle and even open the door and assist you. I will always and forever be in the Lexus family! More

Always have a great experience whenever I come to the dealership. Jose was my service rep and he was awesome. Made me feel welcome informed me on my vehicle every step of the way. dealership. Jose was my service rep and he was awesome. Made me feel welcome informed me on my vehicle every step of the way. More

Courteous and helpful associate during the visit for my vehicle scheduled maintenance .Prompt service . I was informed the details of the service required and the loan return policy. The vehicle was retu vehicle scheduled maintenance .Prompt service . I was informed the details of the service required and the loan return policy. The vehicle was returned very clean. More

Friendly, courteous staff. Andre Rust is an awesome Advisor that my family and I’ve had the pleasure of working with over the years. Thanks Advisor that my family and I’ve had the pleasure of working with over the years. Thanks More