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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,237 Reviews

8,237 Reviews of Lexus of Pembroke Pines - Service Center

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July 03, 2020

Everything went smoothly when checking in and there was communication by text messages while my car was there for a little more than a week More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Jose in service
Jul 04, 2020 -

Lexus of Pembroke Pines responded

Lisa, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 01, 2020

Vehicle service. Excellent service writer Melissa Ho who always very friendly and knowledgeable. I always take my vehicles to Melissa for my service. I highly recomm More

by jrudolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho
Jul 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad Melissa always takes good care of you here at Lexus of Pembroke Pines. We will be sure to let her know that you appreciate her help!

July 01, 2020

Costumer services was espectacular , proper and safety issues was taking into consideration........ I will continues taking my Lexus to this particular facility. Thanks so much More

by Sotoj007
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Lexus of Pembroke Pines responded

It's our privilege to assist you! Thank you very much for choosing Lexus of Pembroke Pines for all of your auto service needs. We are truly grateful for your continued support.

July 01, 2020

Jeremy Rivera is consistently responsive, professional, thorough, and clear in helping me with my vehicle’s service. I look forward to continuing to work with him and I highly recommend him to anyone else More

by Andres Maldonado
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Lexus of Pembroke Pines responded

There are so many compliments in your review which we just love! Thank you so much, Andre. We are thrilled that you can depend on Jeremy to keep you safe out on the road and we look forward to our continued relationship. - Lexus of Pembroke Pines team

July 01, 2020

My service representative is John Steigle and he is the reason I keep coming back. He is the best. Also Richard Monivis is my sale representative and he Co is also the best. More

by TALLISON21
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle
Jul 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It is always a pleasure to work with you here at Lexus of Pembroke Pines, and we will certainly let John and Richard know that you appreciate their help. We look forward to your next visit!

July 01, 2020

We are very happy with your courteous service! Michelle was very helpful when we drove in to the Service Center waiting line. Your technical guy answered my questions very nicely! thank you very much. More

by TSAILING
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 01, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to leave a review. Michelle is great to work with and I am happy to hear that she earned your five-stars. Thanks for doing business with us at Lexus of Pembroke Pines!

July 01, 2020

After my 3rd service for my Lexus, I had to return because the service department did not rotate my tires that I paid for. Now I am thinking did they even rotate my tire during my 2nd service. I was v More

by MPLOZA
Recommend Dealer
No
Employees Worked With
Andre the service manager not on list.
Jul 15, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the thorough and accommodating service I expect from my team. I'd like to speak with you directly to get some more details on what happened here. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call directly? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

June 30, 2020

“A relief to find such a professional and trustworthy lexus dealer As consumers we are all generally sceptical about garages, dealers their ability to make us feel like idiots and charge for the priv More

by joemcoliver69
Recommend Dealer
Yes
Employees Worked With
John Steigele
Jun 30, 2020 -

Lexus of Pembroke Pines responded

Joe - Customer service is our priority and we are so glad to hear this came through to you! Thank you so much for stopping by to share this wonderful feedback about John. It's great that you can depend on him to take excellent care of you and your vehicle. - Lexus of Pembroke Pines team

June 30, 2020

Type of rental car I was placed in after making an appointment 2 weeks in advance was poor. When I asked the rep at first his response was in a take it or leave it tone and seemed very condescending. More

by Jordan
Recommend Dealer
No
Employees Worked With
Andre
June 30, 2020

We have been doing business for Sone years and the service is very good. To schedule it is fast and the facilities are good. Very clean More

by José Rodríguez
Recommend Dealer
Yes
Employees Worked With
José Amaro. Five stars
Jun 30, 2020 -

Lexus of Pembroke Pines responded

Jose, thank you so much for the 5-star review! We appreciate the opportunity to earn your business over the years. We work hard to provide fast service and clean facilities and we're thrilled this was the case in your experience. We hope to see you back again next time at Lexus of Pembroke Pines!

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