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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,222 Reviews

8,222 Reviews of Lexus of Pembroke Pines - Service Center

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June 15, 2020

The car was ready when promised. The dealer has implemented a number of new procedures to safeguard customers and staff from COVID-19 virus exposure. More

by Clara
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 15, 2020 -

Lexus of Pembroke Pines responded

Hello Clara, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

June 14, 2020

As always my service experience went wonderful. I have been bringing my car for service for going on 10 years now. I have complete faith in the service Department and a strong believer that it is a More

by mawelters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jun 15, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 14, 2020

I have had many cars in my years and have dealt with many car dealers. Your customer service is excellent and your service is awesome. Looking foward into are next lease in a few months. Thank you. Danie More

by dcolome9
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 12, 2020

Well everytime that my car needs to be serviced, as soon as I arrived the employees are ready to seve me. Everybody is very polite. Rooms are very clean,and confortable. There is coffee ,clean bathrooms . More

by MIAMILAKESSUB39
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

June 12, 2020

Service was great and staff friendly and helpful. It was my first time getting my car serviced and they made the process easy. Communication is certainly impeccable. More

by NCHRISTIE70
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Lexus of Pembroke Pines responded

We are very happy to hear that our Service Team made a great first impression. Thank you for taking the time to share this feedback and rate Lexus of Pembroke Pines five stars! We look forward to your next visit.

June 12, 2020

Pleasant Have been pleased with sales and services. Jeremy is an asset to the service dept. Waiting area is clean and well maintained. Would appreciate if y More

by YOSTER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such wonderful feedback. At Lexus of Pembroke Pines, it is our goal to provide every guest with an enjoyable experience and I am thrilled to hear that Jeremy hit the mark! We look forward to taking care of you during your next service visit.

June 12, 2020

Radio should not be touched. Service personnel should not touch the radio.. My radio was blasting with a station i do not use., when my car was delivered, after the 5,000 check u More

by ppatraka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for your excellent rating! We appreciate your honest feedback and will share your comments with the team. Thank you for choosing Lexus of Pembroke Pines!

June 11, 2020

Jeremy - Excellent Service Manager Jeremy is the best. He is extremely efficient and is always available for any questions I may have. He goes the "extra mile" to make sure I am happy w More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that Jeremy has earned your business and we look forward to your next visit to Lexus of Pembroke Pines!

June 11, 2020

Richard Monivis and John Steigle have amazing customer service skills. They are always polite, helpful and informative. They are the reason I always return to Lexus of Pembroke Pines. More

by AUTUMNKARLINSKY
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle, REINALDO ENRIQUE RIVERA RAMOS
Jun 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Richard and John are both excellent members of our team at Lexus of Pembroke Pines, and we will certainly share your kind words with them. We look forward to your next visit!

June 09, 2020

Great personalized service- attention to detail and care. My loaner car is clean and comparable. Isidro is thorough and cares about his customers. Thank you. More

by tabatchn
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jun 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so glad Isidro provided the attentive and caring service we strive for at Lexus of Pembroke Pines. We look forward to your next visit!

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