Lexus of Pembroke Pines - Service Center

They are always accommodating. John always communicates what is needed and calls with estimate before work is started and when completed. There are never any surprises. what is needed and calls with estimate before work is started and when completed. There are never any surprises. More

I’m always in a hurry to get service done, Jeremy always delivers the service on time and if he thinks it will take long he sets me up on a loaner. Can alway count on him! delivers the service on time and if he thinks it will take long he sets me up on a loaner. Can alway count on him! More

Rivas Thanks for the Job well done!! They were very efficient, very knowledgeable, got the car back in the time they promised, I 'll bring our vehicle for Thanks for the Job well done!! They were very efficient, very knowledgeable, got the car back in the time they promised, I 'll bring our vehicle for service . More

Excellent service in general. Infinite thanks to Carlos Perez for his amazing and passionate work. He always has a magnificent treatment towards customers. He has all the qualities for being the best emplo Perez for his amazing and passionate work. He always has a magnificent treatment towards customers. He has all the qualities for being the best employee. More

As usual, all the staff at Lexus of Pembroke Pines provided excellent customer service. My service advisor Carlos Perez is the best. He is very knowledgeable and provides quick solutions when necessar provided excellent customer service. My service advisor Carlos Perez is the best. He is very knowledgeable and provides quick solutions when necessary. Special thanks to Isidro Garcia for assisting. We’ll bring our vehicle back for servicing. More

Got my first service on my RX 350. These guys got me out of there in the time they promised. They were very efficient. Happy so far of there in the time they promised. They were very efficient. Happy so far More

Great Customer Services. Very Professional WorkWalk inn. Great Customer Services. Very Professional Work Walk inn. Customer And The Car WS Ready sin No Time. I’ll Recommend All My Friends To Buy From Le Great Customer Services. Very Professional Work Walk inn. Customer And The Car WS Ready sin No Time. I’ll Recommend All My Friends To Buy From Lexus Of Pembroke Pine😁 More

If there was a way to give no stars, that’s the rating Lexus of PP would get. Took the car in for a fuel pump recall. I received that car back smelling like fuel. I took it back to have it cleaned, and An Lexus of PP would get. Took the car in for a fuel pump recall. I received that car back smelling like fuel. I took it back to have it cleaned, and Andre, whom I have done business with before, proceeded to tell me “ma’am, it doesn’t smell like fuel.” After I pleaded my case, they eventually cleaned it anyway. The next day I noticed the center cap of the rim was missing. I called the service department and a nice lady said they would have the part for me ready on Monday. On Monday, Andre, again, gave me a condescending response as if this was my fault. He handed me the plastic wrapper and stated “this has the part number in case you lose another one”. There was no need for Andre to say that to a customer. I stated I didn’t “lose” the part, it wasn’t there when I picked up the car. Horrible customer service. I’m completely mortified by the treatment I received for issues that were out of my control. I do NOT recommend anyone to this location. More

Excellent service, very clean and Sebastian was super nice and professional. Was attended to on time and Sebastian was wearing his mask. Very happy content. nice and professional. Was attended to on time and Sebastian was wearing his mask. Very happy content. More

Very professional service. John was super helpful. Very pleased with the service. It was finished on time and on the agreed price. John provided a loaner, the came very handy as John was super helpful. Very pleased with the service. It was finished on time and on the agreed price. John provided a loaner, the came very handy as well. More