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Lexus of Pleasanton

Pleasanton, CA

5.0
1,372 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,372 reviews

December 17, 2025

Came here for a service and they were quick and efficient. Came across a tech Mark G. who answered some additional questions I had and he was great too. Good place overall for service, Will come ba More

by shailyapathak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark G
Dec 21, 2025 -

Lexus of Pleasanton responded

Thank you shailyapathak for sharing your experience with our teammate Mark here at our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 16, 2025

It is always a good experience coming in to this dealership. Everyone is friendly. Nick has always showed interest on having my vehicle completed on time. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jeanette Pettit, John Clutter, Nick Wilson, Forrest Yee, Jim Burke
Dec 20, 2025 -

JC responded

Thank you for your great customer service!!

Dec 20, 2025 -

Lexus of Pleasanton responded

Thank you JC for sharing your experience with our teammates Jason, Jeanette, John, Nick, Forrest , Jim and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 16, 2025

Jim Burke was amazing in how he handle my service for my new vehicle. I cannot speak highly enough about this individual and how Lexus of Pleasanton strives for world class service. More

by jeremypedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Burke
Dec 20, 2025 -

Lexus of Pleasanton responded

Thank you jeremypedee for allowing us to earn your business and for sharing of your experience with our teammate Jim and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2025

When I went to this dealership I was happy because the salesman gave me good prices More

by Lanhuynh2107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane sorge
Dec 15, 2025 -

Lexus of Pleasanton responded

Thank you Lanhuynh2107 for sharing of your experience with our teammate Shane here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2025

If you ever need to get your Lexus serviced, reach out to Jason Portillo. I have been going to him for over 13+ years and he provides professional and courteous service. He’s a wealth of knowledge and can di More

by Wongkennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Dec 15, 2025 -

Lexus of Pleasanton responded

Thank you Wongkennan for sharing your experience with our teammate Jason  and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2025

Forrest Yee in service is always easy to work with and provides an excellent visit each time I am due for maintenance or have any questions. I bring multiple cars here because of the relationship. More

by Markus H
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Forrest Yee
Dec 18, 2025 -

Lexus of Pleasanton responded

Thank you Markus for sharing of your recent experience with teammates Nick and Forrest during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 12, 2025

As sad as it is to say goodby to 2011 Lexus! Masee Yousafi has made the purchase of my new Lexus, a smooth and pleasant transaction! He’s truly a delight to work with! Jeanette Pettit has be More

by Glarussa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Masee, Jeanette, Joe Li
Dec 15, 2025 -

Lexus of Pleasanton responded

Thank you Glarussa for sharing your car shopping experience with our teammates Masee and Jeanette  here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship,  so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 10, 2025

Always excellent service! Forrest is very responsive and keeps me updated on the progress of my vehicle. More

by dianemcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Dec 11, 2025 -

Lexus of Pleasanton responded

Thank you dianemcd for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 09, 2025

John Clutter is great to work with. He communicates very quick and the service department does a great job. They also record an update of your entire vehicle, which is very helpful. More

by Mark Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
Dec 10, 2025 -

Lexus of Pleasanton responded

Thank you Mark for sharing your experience with John and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 09, 2025

I recently brought my car in for a service and John Clutter took excellent care of me. He provided exceptional service and kept me informed about the progress of my service through regular updates. I More

by Ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
Dec 10, 2025 -

Lexus of Pleasanton responded

Thank you Ian for sharing of your experience with John and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

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