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Lexus of Pleasanton
Pleasanton, CA
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 715 reviews
April 19, 2024
Very efficient and friendly service attitude. It's a pity that I only remember the appearance of the service person but forgot his name. It's a pity that I only remember the appearance of the service person but forgot his name. More
by Susan
Employees Worked With
Forgot the service person's name, but he has five-star standards
Helpful April 18, 2024
Fantastic dealership and staff. I recently damaged my 2007 RX350 which involved an insurance claim. Jason Portillo helped me on previous service calls and this time he went above a I recently damaged my 2007 RX350 which involved an insurance claim. Jason Portillo helped me on previous service calls and this time he went above and beyond. He made sure the appraiser's needs were addressed while negotiating on my behalf to make the repair estimate was as equitable as could be for me and Lexus. All along he kept me informed as to the progress. In addition, he made sure parts were on hand so that once we could proceed, the repairs were done in one day. Thank you Jason and the mechanics who worked on my car. I can't recommend Lexus of Pleasanton Service Department enough. More
by Fred D
Employees Worked With
Jason Portillo, Jim Fell
April 17, 2024
Lexus of Pleasanton is a great dealership I hav bought several car from them over the las 22 years. I have always had my Lexus car serviced by them. The sales and service staff are outstanding and very fr several car from them over the las 22 years. I have always had my Lexus car serviced by them. The sales and service staff are outstanding and very friendly and courteous. Jim Fell recently helped me with the service of my IS 350. I have worked with Jim on several occasions. I enjoy working with Jim. He is very knowledgeable and courteous. More
by r.schuder
Employees Worked With
Jim Fell
April 10, 2024
I love going to Lexus of Pleasanton the people are so friendly and the free car wash and vacuum that’s icing on top thank you for all your hard work every day see ye all at my next service friendly and the free car wash and vacuum that’s icing on top thank you for all your hard work every day see ye all at my next service More
by MAPMCGRORY
Employees Worked With
Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Nick Wilson, Drew Hopkins, Forrest Yee, Jorge Rueda, Gary Chan, Jim Burke
April 10, 2024
Came in for my scheduled service and AGAIN received amazing service from Jason. Need I say more. From the moment I dropped off the car to picking it up, I was treated like an MVP. This is why I keep bu amazing service from Jason. Need I say more. From the moment I dropped off the car to picking it up, I was treated like an MVP. This is why I keep buying from Lexus of Pleasanton. Yall are the GOATS especially you Jason. More
by MMota
Employees Worked With
Jason Portillo
April 09, 2024
Jeanette Pettit was my service consultant, she was very attentive and knowledgeable. This was my first time purchasing a "used" vehicle from somewhere else that was not a Lexus dealer. I was trying to attentive and knowledgeable. This was my first time purchasing a "used" vehicle from somewhere else that was not a Lexus dealer. I was trying to get this specific year and model so my concern was the maintenance by its previous owner not the Lexus brand. Jeanette was able to access the history on my vehicle thru Lexus nationwide database. Thank-you Jeanette for reassuring me that my Lexus was well maintain and a great purchase! I was "extremely" impressed by the fact that Chris (who serviced my car) sent me a video of the entire process. Once again another person who reassure me of excellent service and peace of mind with my decision to buy a "used" Lexus. I drove away very happy, along with a very clean car! I definitely will return for future services. Thank-you Jeanette, Chris and Lexus of Pleasanton for a great experience! More
by Scarlet
Employees Worked With
Jeanette Pettit
April 08, 2024
Great service. Joe took care of us pretty efficiently and explained the issue. Great with texting to keep me posted. Joe took care of us pretty efficiently and explained the issue. Great with texting to keep me posted. More
by rami.contact
Employees Worked With
Joe from Service
