Lexus of Pleasanton

Excellent experience here, huge thanks to Nick! He helped me find the parts that other dealerships weren't able to. He's super efficient and very reliable. He also checked any other potential issue He helped me find the parts that other dealerships weren't able to. He's super efficient and very reliable. He also checked any other potential issues and gave me good recommendations to have them checked and when they should be repaired - he didn't force me at all to do all that he recommended. He gave very good advice that I totally appreciated. More

Had my oil change here and was helped by Nick. He's my service advisor who always help me with my 10 thousand questions and never gets tired of explaining things and walking me through the process He's my service advisor who always help me with my 10 thousand questions and never gets tired of explaining things and walking me through the process! I appreciate him so much coz he's one of a kind and always provide an excellent customer service! More

Fantastic customer service from Nick! I love working with Nick because he's genuinely caring and truly cares for his customers. He would always follow up, his pricing are always fair and I love working with Nick because he's genuinely caring and truly cares for his customers. He would always follow up, his pricing are always fair and he's honest. He ensures that if he commits to a certain time for pick-up, it will be done, and if there are any delays, he always gives me a heads up. If you'd like a hassle-free and stress free car service, you should book an appointment with Nick! More

Just bought a new Luxes and had an amazing experience thanks to Russell! He was professional, knowledgeable, and really made the whole process smooth and stress-free. He answered all my questions, worked thanks to Russell! He was professional, knowledgeable, and really made the whole process smooth and stress-free. He answered all my questions, worked with my budget, and never made me feel pressured. If you’re looking for someone honest and easy to work with, I highly recommend asking for Russell. Super happy with my new ride! More

Our sales associate was Jake Petch. My girlfriend and I have been looking for an IS500 in a specific spec and we’ve been looking for months. There was only one in the country at the tim My girlfriend and I have been looking for an IS500 in a specific spec and we’ve been looking for months. There was only one in the country at the time and we weren’t willing to spend the extra money on transferring that car over from the east coast to CA. I contacted Lexus Modesto, Roosville, Sacramento, San Jose, & Pleasonton and Jake from pleasanton managed to secure us a brand new cloudburst grey, black interior, IS500 F sport premium! He was on it for me and my girlfriend. I never met the guy but he treated us very seriously. He was friendly, attentive, a great communicator, patient with our special requests, flexible with hours, and even though he wasn’t on the clock he would respond and was willing to help us out and keep us always updated. I’ve been to a lot of dealerships but Jake really really set the standard on what a great salesman should be and a great customer service worker. This is my first review about anyone ever in my life. I am lazy with this kind of stuff but the way Jake treated us, it made me want to leave a review. So if you’re reading, PLEASE consider working with Jake. I promise you that he will NOT be let down. He really does go the extra mile for his clients and gave us such a one of a kind experience with purchasing one of the biggest investments of our lives. Again his name is Jake Petch from Lexus of Pleasanton. - Adrian & Ale :) More

What a great experience in this shop, thanks to their wonderful advisor, Nick! I've been to 3 different shops in the Bay Area before coming here, and I just felt underwhelmed by the service compared to w wonderful advisor, Nick! I've been to 3 different shops in the Bay Area before coming here, and I just felt underwhelmed by the service compared to what they charge. Nick listened to my story, asked the right questions to really understand the issue and he gave me the right recommendations. Even when it comes to pricing, I didn't feel like he was taking advantage of me on what he's trying to sell, unlike my former experience with other shops. He's very professional and the way he explained things made great sense and just very clear on explaining why I need to get the parts he recommended and the repairs that needs to get done. That's all I need and the price makes it all worth it because my car now is all in good shape and I had a wonderful experience all throughout the process, huge thanks to Nick! More

Nick is absolutely a great advisor and never fails to provide an excellent customer experience! I had a major car issue last month, and I came here worried that it'll take a long time to get it back. Nic provide an excellent customer experience! I had a major car issue last month, and I came here worried that it'll take a long time to get it back. Nick gave me a loaner car, guided me through on what to expect and followed up on the status. That gave me a lot of peace of mind along the process and he also suggested a few other repairs to prevent more problems in the future and I'm so glad for that proactiveness and spot on recommendations. My car is in much better shape, no issues at all and the process was great from start to finish! More