Lexus of Pleasanton

Excellent customer care from Jason Portillo in Service Department. Diagnostic and repair work done by technician Chai and the video provided are very much appreciated. Department. Diagnostic and repair work done by technician Chai and the video provided are very much appreciated. More

Chris King was great to work with! The first car we wanted to see was already sold and he worked with us to find another one that met the parameters we were looking for. Mary Flinn i The first car we wanted to see was already sold and he worked with us to find another one that met the parameters we were looking for. Mary Flinn in Finance was efficient with our paperwork - we needed to leave for a few hours and we came back with everything ready to sign. Have been customers of Lexus of Pleasanton a long time and each time, the experience has been great. More

Service writer Edward was Excellent service and friendly. Takes care of my cars need.Professional! Takes care of my cars need.Professional! More

The service here was absolutely stellar! And the inspection videos were very informative and excellent And the inspection videos were very informative and excellent More

I take my Lexus RX350 to Lexus of Pleasanton for service . Its always been a great experience and I specifically want to call out my service advisor Jeanette Pettit who takes care of the service of my vehic . Its always been a great experience and I specifically want to call out my service advisor Jeanette Pettit who takes care of the service of my vehicle. She is very knowledgeable and provides the right guidance and I really appreciate her guidance. She sets up everything and gets me in and out of the service within few minute. Appreciate her exceptional service and guidance as well. More

Sevrin, Zach, and Syed did a great job. They’re very professional and explained things really well. Much appreciated! Lexus of Pleasanton is a great dealership. They’re very professional and explained things really well. Much appreciated! Lexus of Pleasanton is a great dealership. More

I can’t say enough great things about Jeanette Pettit at Lexus of Pleasanton. She is always honest, direct, and genuinely looks out for my best interest. She never tries to push unnecessary services, and I Lexus of Pleasanton. She is always honest, direct, and genuinely looks out for my best interest. She never tries to push unnecessary services, and I always leave feeling confident about the work done on my car. I request her every single time because I know I’m in good hands. Exceptional service every visit! More

Today we went to the dealership for the first service for my IS350, and I contacted Jeanette, and she made an appointment right away, and I showed up right before 7:30 that the dealership would open its door my IS350, and I contacted Jeanette, and she made an appointment right away, and I showed up right before 7:30 that the dealership would open its doors for service. We got in right away, and she wrote up the service needs today, and explained in detail for what services would be done, and how much time it would consume, and there is free 32 points inspection for the car. What a blessing to get free inspection. The car came back within one hour, and the inspection found it is in perfect condition, and she also tells me what to expect in the next 5,000 and 10,000 miles in terms of service needed. What a professional, and if you should need service needed, you know what to do. More

LEXUS of Pleasanton provides phenomenal customer service! They are friendly, efficient, and provide excellent communication throughout your service appointment. They are friendly, efficient, and provide excellent communication throughout your service appointment. More