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Lexus of Pleasanton

Pleasanton, CA

5.0
1,372 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,372 reviews

December 06, 2025

LEXUS of Pleasanton provides phenomenal customer service! They are friendly, efficient, and provide excellent communication throughout your service appointment. More

by kandtturnage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Dec 09, 2025 -

Lexus of Pleasanton responded

Thank you kandtturnage for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Jeanette and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 04, 2025

I had a new radiator put in a few months back and had great service. I recently had new tires put on and have no complaints. Everyone has always delivered excellent customer service when I have had worke More

by work
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan L and Nate R, Nick Wilson
Dec 06, 2025 -

Lexus of Pleasanton responded

Thank you for allowing us to earn your business and for sharing of your experience with our teammate Nick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 04, 2025

My experience bringing my car in for service was excellent. Cody made the process smooth and was truly a pleasure to work with. More

by melody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Dec 05, 2025 -

Lexus of Pleasanton responded

Thank you melody for choosing our dealership and allowing us to earn your business. We appreciate your feedback and sharing of your experience with our teammate Cody and our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 04, 2025

Jeanette was very helpful and pleasant to work with. Keep up the good work and customer service! More

by shwonglew
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Dec 06, 2025 -

Lexus of Pleasanton responded

Thank you shwonglew for allowing us to earn your business and for sharing of your experience with our teammate Jeanette and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 04, 2025

I’m writing to recommend Jeanette Petit for the exceptional service she provides as an advisor. Jeanette is consistently professional, knowledgeable, and genuinely helpful throughout the entire pro More

by jessicakphong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Dec 06, 2025 -

Lexus of Pleasanton responded

Thank you jessicakphong for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jeanette. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 02, 2025

It was a pleasure to work with Russell. He helped me get my dream car. He was kind and trustworthy. This is my second car from Russell. I recommend getting a car from him! More

by Alexar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
Dec 03, 2025 -

Lexus of Pleasanton responded

Thank you Alexar for sharing of your experience with our teammate Russell while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 02, 2025

The moment we arrived we were greeted by Jimmy, who opened & greeted us at the door (although he wasn’t who we were looking for at first 😬 but Greg the GM said we would be in good hands. Seriously, af More

by Jaykagaoan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy B & Hash, Greg Choy
Dec 03, 2025 -

Lexus of Pleasanton responded

Thank you Jaykagaoan for sharing your car shopping experience with our teammates Jimmy, Hash and Greg here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship,  so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 02, 2025

As always, Jeanette makes sure that we are kept informed and that the service work is explained to us. More

by jnswalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Dec 03, 2025 -

Lexus of Pleasanton responded

Thank you jnswalton for allowing us to earn your business and for sharing of your experience with our teammate Jeanette and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 01, 2025

This is my first time come to this dealer. I meet Mr. Russell He is nice sale person . He help me deal a car and show me all the features More

by nguyen0756
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
Dec 03, 2025 -

Lexus of Pleasanton responded

Thank you nguyen0756 for sharing of your experience with our teammate Russell while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 01, 2025

I was disappointed because replacing oil and filter took more than 3 hours and messed up tire pressure indicator More

by srsawkar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Damian
Dec 03, 2025 -

Lexus of Pleasanton responded

Thank you srsawkar for the review. We would like to discuss your visit with you in more detail. Please reach out to our Service Manager James Burke directly at 925-251-7015. Thank you. Regards, Your Team @ Hendrick Lexus of Pleasanton

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