Lexus of Pleasanton

Nick Wilson made my service experience amazing. I was in and out quickly and my Lexus was taken care of. Love coming to get my vehicle serviced in Pleasanton. Thank you so much nick and the Lexus o I was in and out quickly and my Lexus was taken care of. Love coming to get my vehicle serviced in Pleasanton. Thank you so much nick and the Lexus of Pleasanton service team. More

Jonathan and DJ the Manager was very accommodating, they made my family feel very welcome, Lexus Pleasanton is lucky to have them on their team, thank you very much made my family feel very welcome, Lexus Pleasanton is lucky to have them on their team, thank you very much More

Fastest service ever and great service by Jeanette and Vanessa . So much better experience than previous dealer Vanessa . So much better experience than previous dealer More

I bought my Lexus 330RX at Lexus of Pleasanton in 2005. ..I am still driving the car. Jason Portillo is my service guy! He has always been great! Helpful, patient. Just a wonderful guy. He introduced me t ..I am still driving the car. Jason Portillo is my service guy! He has always been great! Helpful, patient. Just a wonderful guy. He introduced me to Steve Cacela in sales. Now I am looking forward to a new Lexus. With Steve's help I decided on the best car for me. I know I will always be in good hands at this Lexus dealership..! More

The whole process went very smoothly thanks to the professionalism of the employees of this car dealership MANDEEP KUMAR MAHI, KENNY DASS, JEREMY HALDEN and PURU SAINI. I received detailed information professionalism of the employees of this car dealership MANDEEP KUMAR MAHI, KENNY DASS, JEREMY HALDEN and PURU SAINI. I received detailed information about the cars and the terms of purchase. More

My husband and I recently brought our car to Lexus Pleasanton for maintenance, we couldn’t be more impressed with the service we received. From start to finish, the experience was seamless, thanks to Pleasanton for maintenance, we couldn’t be more impressed with the service we received. From start to finish, the experience was seamless, thanks to the incredible support from Jason Portillo. Jason went above and beyond to ensure everything was handled efficiently and professionally. He took the time to explain what needs to be done, answered all our questions, and made sure we were comfortable every step of the way. The service was completed promptly and they have a beautiful lounge to stay while waiting for our car. If you’re looking for a dealership that provides top-notch maintenance with exceptional customer service, I highly recommend Lexus Pleasanton. Thank you, Jason for making this such a positive experience! More

The hospitality at this dealership was exceptional. Everyone who helped made it a easy transaction. Everyone who helped made it a easy transaction. More

Masse and Hashish Bishop were great. Great service and very attentive. The dealership is a superb place to do business and I understand why they have very high ratings. Great service and very attentive. The dealership is a superb place to do business and I understand why they have very high ratings. More

I have purchased and serviced multiple vehicles from this location. I’ve worked with Forrest in service who introduced me to Gavin in sales and Greg who assisted with pricing. Excellent and no haggle proce location. I’ve worked with Forrest in service who introduced me to Gavin in sales and Greg who assisted with pricing. Excellent and no haggle process. I recommend both the service and sales department to all. More

Completely dissatisfied with Lexus of Pleasanton service. I made the mistake of buying prepaid service with my ES350. Clearly I am being taken for granted. I spent over 2 hours getting my 45K mile service, w I made the mistake of buying prepaid service with my ES350. Clearly I am being taken for granted. I spent over 2 hours getting my 45K mile service, which doesn't even include an oil change. Other than an inspection which was done at the 1 hour mark, nothing was done to my car while I waited in their showroom without internet access or a working coffee machine, while my service advisor (Joseph Li) avoided my text messages. I finally found the service manager, who was helpful. My opinion: (1) don't use Lexus of Pleasanton service if you can avoid it; (2) DO NOT BUY PREPAID MAINTENANCE, you will be treated worse than a customer whose business they have to compete for. More