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Lexus of Pleasanton

Pleasanton, CA

4.9
1,070 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,070 reviews

January 06, 2025

Fastest service ever and great service by Jeanette and Vanessa . So much better experience than previous dealer More

by Frequent buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa with loaner cars , Jeanette Pettit
Jan 08, 2025 -

Lexus of Pleasanton responded

Thank you for allowing us to provide care for your Lexus and for sharing of your experience with teammates Jeanette and Vanessa. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 03, 2025

I bought my Lexus 330RX at Lexus of Pleasanton in 2005. ..I am still driving the car. Jason Portillo is my service guy! He has always been great! Helpful, patient. Just a wonderful guy. He introduced me t More

by paolabelli
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo
Jan 04, 2025 -

Lexus of Pleasanton responded

Thank you paolabelli for allowing us to earn your business and for sharing of your experience with our teammates Steve and Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 03, 2025

The whole process went very smoothly thanks to the professionalism of the employees of this car dealership MANDEEP KUMAR MAHI, KENNY DASS, JEREMY HALDEN and PURU SAINI. I received detailed information More

by vitaliyv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANDEEP KUMAR MAHI, KENNY DASS, Jeremey Halden
Jan 04, 2025 -

Lexus of Pleasanton responded

Thank you vitaliyv for sharing of your experience with our teammates Mandeep, Kenny, Jeremy and Puru while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 03, 2025

My husband and I recently brought our car to Lexus Pleasanton for maintenance, we couldn’t be more impressed with the service we received. From start to finish, the experience was seamless, thanks to More

by Hazel R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jan 04, 2025 -

Lexus of Pleasanton responded

Thank you Hazel for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 31, 2024

Completely dissatisfied with Lexus of Pleasanton service. I made the mistake of buying prepaid service with my ES350. Clearly I am being taken for granted. I spent over 2 hours getting my 45K mile service, w More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Li
Jan 02, 2025 -

Lexus of Pleasanton responded

Thank you for the review. We would like to discuss your visit with you in more detail. At your earliest convenience, please feel free reach out to our Service Manager James Burke directly at 925-251-7015. Thank you. Regards, Your Team @ Hendrick Lexus of Pleasanton

December 31, 2024

The hospitality at this dealership was exceptional. Everyone who helped made it a easy transaction. More

by ktmae500
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jon Ocampo, Jeremey Halden
Jan 02, 2025 -

Lexus of Pleasanton responded

Thank you ktmae500 for sharing of your experience our dealership and with our teammates Jon and Jeremy. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 31, 2024

Masse and Hashish Bishop were great. Great service and very attentive. The dealership is a superb place to do business and I understand why they have very high ratings. More

by emebane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Masse and H. Bishop
Jan 02, 2025 -

Lexus of Pleasanton responded

Thank you emebane for sharing your car shopping experience with our teammates Masee and Hash and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 30, 2024

Great experience buying a car at this dealership! Jonathan Ocampo was super helpful assisting me buying my Lexus is350. Everything went smooth and I couldn’t be more satisfied. Would definitely reco More

by Rodericktabion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Ocampo
Jan 01, 2025 -

Lexus of Pleasanton responded

Congratulations Rodericktabionon your new IS350 and thank you for sharing of your experience with our teammate Jonathan while at our dealership. We are committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your IS! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 30, 2024

I was helped by Leo Knowles. Very informative and helpful! He helped me buy my first car. Has been very patient with me in the process. More

by hsamson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowles
Jan 01, 2025 -

Lexus of Pleasanton responded

Thank you hsamson for sharing of your experience with our teammate Leo here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 30, 2024

Leo was the best! Transparent and gave us the best car buying experience! Will recommend him to friends and family More

by Pjong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowles
Jan 01, 2025 -

Lexus of Pleasanton responded

Thank you Pjong for sharing of your car shopping experience with our teammate Leo here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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