Lexus of Pleasanton

First of all, I want to say Big Thanks to Jeanette for friendly, professional and efficient service in the past decade at Lexus of Pleasanton. Last week I brought my Lexus GX460 in for battery and tires r friendly, professional and efficient service in the past decade at Lexus of Pleasanton. Last week I brought my Lexus GX460 in for battery and tires replacement, oil change and car detailing. As usual, she kept me informed throughout the process. All works were done very well. My sons really love this "brand new" looking car after service. I could not be happier with the recent service. I highly recommend Jeanette at Lexus of Pleasanton. More

Always the best customer experience here c/o Nick! My car is old and got tons of issues so I’m going back and forth here recently and I truly appreciate Nick’s candidness. I know my car needs a lot of My car is old and got tons of issues so I’m going back and forth here recently and I truly appreciate Nick’s candidness. I know my car needs a lot of work now and probably better to get a new one and I’ll of course buy from this shop when I’m ready. People here are super nice but my favorite is Nick coz he’s just so patient with me and my car! More

We’ve been going to Jeanette for over 10 years, and she’s the reason we keep coming back. She’s honest, dependable, and always takes the time to explain what’s going on with the car without any pressure. We the reason we keep coming back. She’s honest, dependable, and always takes the time to explain what’s going on with the car without any pressure. We trust her completely, and she’s made every service visit smooth and hassle-free. It’s rare to find someone who consistently delivers this level of care and professionalism. Highly recommend. More

Ask for Jeanette! I had a great experience with my Lexus service advisor, Jeanette. She was professional, friendly, and kept me updated throughout the process without I had a great experience with my Lexus service advisor, Jeanette. She was professional, friendly, and kept me updated throughout the process without any pressure. My car was ready on-time, cleaned, and drives perfectly now. I truly felt taken care of and appreciated how she explained everything clearly. Highly recommend! More

Thanks Nick for taking care of my car! It was such a great experience here coz I found a great service advisor who’s so easy to deal with and totally knows what he’s saying. I will definit It was such a great experience here coz I found a great service advisor who’s so easy to deal with and totally knows what he’s saying. I will definitely come back at this shop and will look for Nick again! More

Had a regular maintenance check and I was helped by Nick. He’s been my service advisor for years and I’ve recommended him to family & friends as well who all started coming to this shop and very happy with N He’s been my service advisor for years and I’ve recommended him to family & friends as well who all started coming to this shop and very happy with Nick’s services - thank you Nick for being so consistent to everyone!. More

From the moment I walked into Lexus of Pleasanton, I could tell this dealership was different. The vibes were genuinely great—calm, welcoming, and professional. Everyone I encountered greeted me with a could tell this dealership was different. The vibes were genuinely great—calm, welcoming, and professional. Everyone I encountered greeted me with a smile, and I never once felt pressured to buy. The staff is clearly well-trained not just in knowledge but in customer care; they answered all my questions thoughtfully and patiently. I especially want to give a shoutout to Leo, who made the entire process smooth and enjoyable. He was incredibly kind and patient, and he went above and beyond to help me get everything I wanted in my Lexus ES 350. Thanks to him, I drove away with a car I absolutely love, and the experience felt easy and stress-free from start to finish. This was a complete contrast from my experience at Genesis of Dublin, where the environment felt unwelcoming and the staff seemed uninterested in helping. Walking into Lexus of Pleasanton right after made a world of difference—it truly felt like they valued me as a customer. The facility itself is beautiful—clean, modern, and very customer-friendly. Whether you’re just browsing or ready to buy, Lexus of Pleasanton offers an experience that feels upscale yet approachable. I highly recommend checking them out if you’re in the market for a new vehicle. More

My service advisor Jeannette Pettit has given me a true 5 stars service, as a 10+ yrs customer with Lexus. Took times to explain every single issue with honest recommendation. stars service, as a 10+ yrs customer with Lexus. Took times to explain every single issue with honest recommendation. More

We always get great customer service in all departments at Lexus Pleasonton and today was even better. We met with Jason Portillo in Service for our lease buyout inspection and he was great at letting us k at Lexus Pleasonton and today was even better. We met with Jason Portillo in Service for our lease buyout inspection and he was great at letting us known what is involved and recommended what we should do next for service. He was so easy to talk to and we didn’t feel rushed. We live in San Jose and prefer to drive to Pleasanton for our car service. Thanks Jason, we will be back. More

I recently purchased a Lexus RX and had the pleasure of working with Chris King — and I can't recommend him enough! He was incredibly patient, knowledgeable, and took the time to answer all of my questions working with Chris King — and I can't recommend him enough! He was incredibly patient, knowledgeable, and took the time to answer all of my questions without any pressure. Chris made the entire buying process easy, quick, and stress-free. If you're in the market for a vehicle, do yourself a favor and ask for Chris. He truly went above and beyond. Thank you so much, Chris, for your help! More