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Lexus of Pleasanton

Pleasanton, CA

4.9
1,099 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,099 reviews

December 19, 2024

If you own a Lexus you need to visit this service department and see my guy Jason Portillo. Jason is the absolute best. Friendly, honest, genuine and just an A+ person. Would never consider taking my More

by mikesklut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Dec 23, 2024 -

Lexus of Pleasanton responded

Thank you mikesklut for allowing our teammate Jason and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

December 18, 2024

This realer offers comfortable waiting area with cappuccino coffee machine and snacks. Service advisers are always accommodating and very efficient. Car service completed with car wash inside and More

by ryee_ahbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jo Li, Drew Hopkins
Dec 21, 2024 -

Lexus of Pleasanton responded

Thank you ryee_ahbe for sharing of your recent experience with teammates Joe and Drew during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 13, 2024

Great people, great service. My experience with this dealership has been consistently excellent for over twenty years. More

by tcplus11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins, Forrest Yee
Dec 14, 2024 -

Lexus of Pleasanton responded

Thank you Sambrajya for sharing your experience with our teammate Drew and Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 12, 2024

We came in to see the new 2024 Lexus GX550 and worked with Shane Sorge. He spent time with us even though they didn’t have a floor model to test drive. We left a deposit for a future GX and they don’t ch More

by maxxxy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shane Sorge
Dec 13, 2024 -

Lexus of Pleasanton responded

Thank you maxxxy for sharing of your car shopping experience with our teammate Shane here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 07, 2024

Car was serviced quick and Jason was helpful and knowledgeable. He will be my go to service advisor. More

by Bshot1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Dec 12, 2024 -

Lexus of Pleasanton responded

Hi Bshot1028, thank you for your positive review; we are happy to pass along your feedback to Jason and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 06, 2024

Joseph was great to deal with. Everyone was. I would highly recommend Lexus of Pleasanton. More

by baker1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Li
Dec 12, 2024 -

Lexus of Pleasanton responded

Thank you baker1958 for sharing your recent experience with our teammate Joe during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 05, 2024

Cat purchase process was smooth, delivery specialist was very helpful in guiding through the options. More

by DS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shane Sorge
Dec 06, 2024 -

Lexus of Pleasanton responded

Thank you DS for sharing of your car shopping experience with our teammate Shane here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 02, 2024

Salesman Joe Minster very knowledgeable, professional and wonderful to work with. I highly recommend! He followed up with all promises and details. Other personnel very pleasant and dealership was beautiful More

by LizCatGirl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Minster
Dec 05, 2024 -

Lexus of Pleasanton responded

Thank you LizCatGirl for sharing of your experience with our teammate Joe while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 30, 2024

I have been a customer of Lexus of Pleasanton since I purchased my first Lexus in 2007. I have always received excellent service. Forrest Yee, the service advisor that I work with is always pleasant an More

by tiffanyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Dec 02, 2024 -

Lexus of Pleasanton responded

Thank you tiffanyc for allowing our teammate Forrest and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 30, 2024

Augny H. made our whole experience on our new UX300h purchase fun, pleasureable and stress free. She's a very joyful, friendly, and happy sales person that's More

by stanleyfong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augny Habib, Michael Lorenzo
Dec 02, 2024 -

Lexus of Pleasanton responded

Congratulations stanleyfong on your new Lexus UX300h and thank you for sharing of your experience with our teammates Augny and Michael during your visit at our dealership. We appreciate allowing our team to earn your business and as your Lexus ownership partner, we stand ready to be of service. Please feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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