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Lexus of Pleasanton

Pleasanton, CA

4.9
1,099 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,099 reviews

November 28, 2024

Jason Portillo and the Lexus of Pleasanton are the ideal duo in terms of buying and servicing your car. Lexus makes great vehicles and Jason provides the highest level of customer service and customer satis More

by Sahij Deol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo, Jeanette Pettit
Nov 29, 2024 -

Lexus of Pleasanton responded

Thank you Sahij for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership over the years. Please feel free to let us know if there are ever any questions, we are here to h elp! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 27, 2024

My dealership coordinator treated me with respect and handled everything very professionally. He made it a positive experience and even found a discount I didn’t know about! More

by Bevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
Nov 29, 2024 -

Lexus of Pleasanton responded

Thank you Bevy for sharing your recent experience with our teammate John during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 27, 2024

Jimmy was helpful, knowledgeable and extremely kind he gave us superior customer service 10/10 highly recommended. More

by Ronnesha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy, Andre, Jeremey Halden
Dec 01, 2024 -

Lexus of Pleasanton responded

Thank you Ronnesha for sharing your car shopping experience with our teammates Jimmy, Andrew and Jeremy here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 26, 2024

Jason Portillo is the greatest ! He always goes above and beyond no matter what. His customer service is unmatched and genuinely cares. More

by AD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Dec 01, 2024 -

Lexus of Pleasanton responded

Thank you AD for allowing our teammate Jason and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 26, 2024

Jason Portillo is the best! ! He treats you like family and really takes the time to get to know you. It’s also so easy to contact him or ask any questions. He’s honest and kind. More

by Liv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Dec 01, 2024 -

Lexus of Pleasanton responded

Thank you Liv for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 21, 2024

Couldn’t have had a better experience. Showed up - no appointment and out the door in less than 2 hours with my problem solved. The communication was and professionalism was top notch. More

by sharperrn
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Nov 24, 2024 -

Lexus of Pleasanton responded

Thank you sharperrn for sharing your experience with our teammate Drew and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 18, 2024

Sales person Shane was very knowledgeable. Hussain was very good for finance. Overall experience was good. More

by igarish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorage
Nov 21, 2024 -

Lexus of Pleasanton responded

Thank you igarish for sharing of your experience with our teammates Shane and Syed here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 18, 2024

Forrest (Check In) and Nick (Check Out) and Technician Mike McGory took excellent care of my vehicle. I had a gash in one of my rear tires and needed to have all 4 tires replaced and have my regular servi More

by Kerri.Chicas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Albina, Mike McGory, Nick Wilson, Forrest Yee
Nov 21, 2024 -

Lexus of Pleasanton responded

Thank you Kerri for sharing of your recent experience with teammates Forrest, Nick and Michael and Dan during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 16, 2024

I recently had my car serviced at this dealership and I couldn’t be happier with the experience. Jason Portillo was friendly and professional, and they completed my oil change and brake inspection on time. More

by Khelmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Nov 21, 2024 -

Lexus of Pleasanton responded

Thank you Khelmar for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 14, 2024

They sell and maintain great automobiles. My wife and I both enjoy the relationship both for the sale and the maintenance of our vehicles. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Forrest Yee
Nov 17, 2024 -

Lexus of Pleasanton responded

Thank you Ron for allowing our teammates Jason and Forrest and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

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