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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,063 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,063 reviews

October 02, 2024

The service department is superior to any I have visited. Alex, our advisor was so helpful and followed through with my concerns. Dan met me at my car when I drove in and gave me immediate attention and as More

by NH
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cerdan and Dan
Report | Print
Oct 05, 2024 -

Lexus of Pleasanton responded

Thank you NH for sharing of your recent experience with teammates Alex and Dan during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 01, 2024

Outstanding service writer. Jeanette is a real pro and pleasant to work with. She kept me well informed all the way through the process. More

by gemotley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
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Oct 05, 2024 -

Lexus of Pleasanton responded

Thank you gemotley for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 27, 2024

Nick and Forrest were amazing again. They got me in and out on schedule and made things so easy. More

by Teds
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit, Nick Wilson, Forrest Yee
Report | Print
Oct 02, 2024 -

Lexus of Pleasanton responded

Thank you Teds for allowing us to earn your business and for sharing of your experience with our teammates Nick, Forrest and Jeanette and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 26, 2024

From sales to service there is no one better. If I could give them more than 5 ⭐️’s I would..Chris and Sales and Jason in Service, they are two amazing individuals…. A++ More

by kennylealao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, Jason Portillo, Chris King
Report | Print
Sep 28, 2024 -

Lexus of Pleasanton responded

Thank you kennylealao for sharing of your experience with our teammates Jeremy, Jason and Chris here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 26, 2024

The service was great! John Clutter explained what was needed in the servicing. Then I was sent the video of the inspection which was very thorough. The inspection resulted More

by jcreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician who actually serviced the car, John Clutter
Report | Print
Sep 28, 2024 -

Lexus of Pleasanton responded

Thank you jcreno for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate John on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 23, 2024

Jason Portillo helped with service and he was excellent in describing the work that will be done and provided loaner car for the duration More

by Rajshekarreddy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 28, 2024 -

Lexus of Pleasanton responded

Thank you Rajshekarreddy22 for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 21, 2024

Forrest Yee made my service experience wonderful. He was personable, and very knowledgable about my vehicle and offered only what it needed and nothing more. He's clearly dedicated to automotive exce More

by cbjacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee, Forrest Yee
Report | Print
Sep 29, 2024 -

Lexus of Pleasanton responded

Thank you cbjacob for sharing your experience with our teammate Forrest and our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 19, 2024

Edward was very courtious and just nice. Explained everything. Great employee, good job done. All went smoothly. More

by krism2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Damian -service
Report | Print
Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you krism2for allowing us to earn your business and for sharing of your experience with our teammate Edward and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

September 18, 2024

I had a best purchasing experience ever from Joseph and Jimmy. They exceeded my expectation. More

by Erika A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy , Jeremey Halden, Joe Minster
Report | Print
Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you Erika for taking a moment to share your experience with our teammates Jimmy, Jeremy and Joe during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 18, 2024

Jason Portillo did an excellent job again in my RX350 service. He explained very detailed the issues regarding my AC. The AC is now working very well. Thank you very much again to Jason for another excel More

by Spoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 21, 2024 -

Lexus of Pleasanton responded

Thank you Spoke for sharing of your experience with Jason and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus RX350 factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

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