Lexus of Pleasanton

Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. Service performed 20 minutes faster than normal. More

We have been taking our RX to Lexus of Pleasanton for years. We have always had excellent service. Forrest is very upfront and communicates throughout the entire process. There are never any surprises years. We have always had excellent service. Forrest is very upfront and communicates throughout the entire process. There are never any surprises when we pick up our car and I never feel like they are trying to upsell me things I don't need. More

I moved to a different city 40 min away but found myself traveling back to Lexus Pleasanton because of the great customer service. I received a loaner car while my car received services. Jim was very helpf traveling back to Lexus Pleasanton because of the great customer service. I received a loaner car while my car received services. Jim was very helpful and updated me every step of the way…Thank you Jim! More

Friendly salesman and follow up with my car order. The facility is clean and with a nice showroom The facility is clean and with a nice showroom More

As usual, Lexus of Pleasanton exceeds expectations. I am pleased to have Darlene Hall as my service advisor. She knows my car and my preferences. Thanks Darlene! I am pleased to have Darlene Hall as my service advisor. She knows my car and my preferences. Thanks Darlene! More

Above my expectations. Went out of their to help me. Left feeling good and happy. Went out of their to help me. Left feeling good and happy. More

My Service Advisor Nick Wilson is the best! I love visiting because he always keeps me satisfied. I love visiting because he always keeps me satisfied. More

Nick Wilson,was my service advisor when I brought my car in for service.He wss such s pleasure to work with,everything was excellent car was even washed.I look forward to working with Nick again he is a tru in for service.He wss such s pleasure to work with,everything was excellent car was even washed.I look forward to working with Nick again he is a true professional. More

I have liked this dealership and my service person for years. This last experience has soured me on working with them in the future. Hendrick has greatly increased pricing for service and has made it impo years. This last experience has soured me on working with them in the future. Hendrick has greatly increased pricing for service and has made it impossible to select the services I am willing to pay for by offering "package" pricing. An oil change and parts should not be $320 by listing a bunch of "inspect" items. I can get the exact same service elsewhere for $70.46. This is not Jeanette's fault - it's the policies and implementation of the dealership. She has been my service person for years and has been excellent. PS: I cannot rate the quality of work because I wasn't there to watch the technicians. I will be able to rate the quality of work after I drive under different conditions over time. More

Jason Portillo provided a great experience when I came in for my scheduled maintenance. He was helpful, insightful, and reassured me of the status of my car! for my scheduled maintenance. He was helpful, insightful, and reassured me of the status of my car! More