Lexus of Pleasanton

Lexus of Pleasanton is fabulous and provides great service. From setting an Appointment, reviewing, maintenance, and communication, it is not a chore. We are treated with professional courtesy and res service. From setting an Appointment, reviewing, maintenance, and communication, it is not a chore. We are treated with professional courtesy and respect. Keep up the good work! More

Completed 1st service w/ new '23 Lexus RX. Arrived @ 7 AM & requested loaner. Also, the 2nd Key Fob finally arrived and needed to be set-up with vehicle. Rec'd comprehensive and fully und Arrived @ 7 AM & requested loaner. Also, the 2nd Key Fob finally arrived and needed to be set-up with vehicle. Rec'd comprehensive and fully understable video from technician who took me on a 'video tour' of areas covered in the service ... Outstanding. Rec'd text from Cody Wilson that vehicle was ready; came in about 45 minutes later; Nick Wilson took care of my return of the Loaner vehicle & having my RX brought down. Excellent service by all ! Thanks! Bob Selman 25 Year Lexus of Pleasanton customer! More

Best experience ever purchasing a new car. Dealership is beautiful. Staff is professional and helpful. Treat you like your family. Dealership is beautiful. Staff is professional and helpful. Treat you like your family. More

I’ve always had great experience with the service advisors and service department. Everyone is always courteous, professional and they go out of their way to make sure your experience is beyond satis advisors and service department. Everyone is always courteous, professional and they go out of their way to make sure your experience is beyond satisfactory. Hands down the best Lexus dealership in the Bay Area More

Very good service, great communication, I enjoy my visit with Forrest, easy to have a conversation with Forrest explain every detail of my service before hand. with Forrest, easy to have a conversation with Forrest explain every detail of my service before hand. More

Professional, excellent service, great communication, waiting area clean, computer access, work while you wait, service reps address all concerns. My Lexus is 100 percent perfect! waiting area clean, computer access, work while you wait, service reps address all concerns. My Lexus is 100 percent perfect! More

I love the experience from picking the greeting until receiving the car back. The staff is knowledgeable and friendly. Our service representative is Mick, amazing guy. I always say it’s not about the car receiving the car back. The staff is knowledgeable and friendly. Our service representative is Mick, amazing guy. I always say it’s not about the car brand only, but the after sales in terms of services, etc. More

More than 100% satisfied. Jason Portillo in the service department went above and beyond which we are very grateful. Jason was able to work with our insurance, the repair tech Jason Portillo in the service department went above and beyond which we are very grateful. Jason was able to work with our insurance, the repair technician and us to figure out the necessary repairs that made it affordable to keep our car. Jason was very responsive to my requests for information. Thank you once again, Jason and Lexus of Pleasanton. More

Service was excellent. Jason Portillo and his team took care of every detail related to fixing the road hazard damage to my car. He explained each step they were taking, Jason Portillo and his team took care of every detail related to fixing the road hazard damage to my car. He explained each step they were taking, what they found upon inspection (with pictures), made sure I understood my options, gave me clear estimates, and fixed everything perfectly. I've been taking my cars here for servicing since 2002 and have always been pleased with the service. More

I had service appointment. Attended promptly and Mick was pleasant and professional. My whole experience was good. Attended promptly and Mick was pleasant and professional. My whole experience was good. More