Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,057 Reviews
Call Dealership (877) 554-5927
View Awards

4345 Rosewood Dr

Pleasanton, CA

94588

Directions

By Type

Showing 1,057 reviews

January 28, 2024

I have always appreciated working with this service dept. Mick was my "go to guy" this time and I appreciated his attention to detail while explaining what is next with my older vehicle. More

by alex anderson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mick
Report | Print
Jan 31, 2024 -

Lexus of Pleasanton responded

Hello alex, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with our teammate Mick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 28, 2024

Didn’t have an appointment but both Darlene and Mick was able to assist and I left satisfied! More

by Angel_e808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Hall and Mick
Report | Print
Jan 31, 2024 -

Lexus of Pleasanton responded

Thank you Angel_e808 for sharing of your recent experience with teammates Darlene and Mick during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 27, 2024

Good service Gary Chan very patient talk to I like him and answer my question he doing good job More

by Jnho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Jan 31, 2024 -

Lexus of Pleasanton responded

Thank you Jnho for allowing our teammate Gary and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 27, 2024

Masee helped make the purchase of my new Lexus easy and enjoyable. Thorough explanation of features and operation. Everyone there worked together as a team to make it a seamless experience! More

by nutmeg6288
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Massee
Report | Print
Jan 30, 2024 -

Lexus of Pleasanton responded

Thank you nutmeg6288 for choosing our dealership and allowing our teammate Masee an opportunity to earn your business with your new vehicle purchase! We appreciate your feedback and sharing of both your experience during your visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 26, 2024

Very helpful & knowledgeable people , Forrest yee was a great great & helpful person , nice customer lounge area , fast service too👍👍👍 More

by Efrenrayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Jan 31, 2024 -

Lexus of Pleasanton responded

Thank you Efrenrayo for sharing your experience with Forrest and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 26, 2024

Just had my Lexus serviced at Pleasanton Lexus and had Great service from Forrest Yee. Thank you! More

by Csaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Jan 31, 2024 -

Lexus of Pleasanton responded

Thank you Csaka for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 25, 2024

I have been bringing my Lexus to this dealer for over 15 years for service and very happy with the service I receive from Jason Portillo. I trust his recommendations and my car has been serving me well wi More

by Adie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Jan 26, 2024 -

Lexus of Pleasanton responded

Thank you Adie for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jason on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 25, 2024

Fast, courteous and professional! Gary was great and he always has my car cleaned. The service department video was thorough and he did a complete maintenance check. More

by adm103117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Jan 27, 2024 -

Lexus of Pleasanton responded

Thank you adm103117 for allowing us to earn your business and for sharing of your experience with our teammate Gary and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 25, 2024

Excellent service and very help team. Thank you Joe L and team. This is my second Lexus and would buy another if I needed one! More

by karen_sterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe li
Report | Print
Jan 27, 2024 -

Lexus of Pleasanton responded

Thank you karen for allowing us to provide care for your Lexus and for sharing of your experience with teammate Joe. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 24, 2024

I took my car in for it's initial maintenance and received excellent service from Mick Palermo. He was extremely helpful and a pleasure to work with. More

by kyle.toyoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Jan 25, 2024 -

Lexus of Pleasanton responded

Thank you kyle for allowing us to earn your business and for sharing of your experience with our teammate Mick and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

1
...
45
46
47
...
106