Lexus of Pleasanton

Nice experience! Victor Maldonado (sales advisor we communicated with) was very active and did his best to help us find a new vehicle matching our requests. This was Victor Maldonado (sales advisor we communicated with) was very active and did his best to help us find a new vehicle matching our requests. This was very contrasting with the experience we had at another Lexus dealership where the dealer didn't show any willingness to help us find the desired vehicle. More

The people are attentive, friendly, and efficient. Questions were asked about concerns I might have, as well as performance. After tge service was complete, an explanation was provided and provided c Questions were asked about concerns I might have, as well as performance. After tge service was complete, an explanation was provided and provided clear answers to aby question I asked. I have dealt with the Hendricks teams fpr 13 years, and have not had any complaints, or concerns. John Clutter, my Advisor for this service, continued the providinf of quality service. Don Sanservino More

Lexus of Pleasanton has an outstanding service department, I always leave very happy with the work that was done to my Lexus. THANK YOU FOR A GREAT EXPERIENCE EVERY VISIT department, I always leave very happy with the work that was done to my Lexus. THANK YOU FOR A GREAT EXPERIENCE EVERY VISIT More

Jason in Lexus service advisor, did an awesome job in taking care of mine and my cars needs. From getting me right away a loaner car. Informing me with the help of Jeanette another service advisor on how taking care of mine and my cars needs. From getting me right away a loaner car. Informing me with the help of Jeanette another service advisor on how my cars doing to a video of my car being serviced. Lexus of Pleasenton is a high end dealership that won’t let you down. Will continue my business here in the future Many Mahalos 🤙🏼 More

Everything was as agreed upon before I even got there. Documents were prepared and ready for me when I arrived for my appointment. in and out in less than 2 hours. Good job! Documents were prepared and ready for me when I arrived for my appointment. in and out in less than 2 hours. Good job! More

Communications were straightforward and timely. During initial contact and research, Rick, our sales person provided specifications of the vehicles (in transit) of interest. He showed us a comparab During initial contact and research, Rick, our sales person provided specifications of the vehicles (in transit) of interest. He showed us a comparable model on the lot. After expressing our intent to purchase, we received a worksheet detailing the costs. We could finalize that sheet based on our requirements. Rick then quickly made changes and updated the sheet. When purchase request was finalized, communication continued to be excellent. We were kept informed from car arrival at port to port processing to truck delivery to arrival at dealership. On day of purchase finalization, process was smooth and took as long as was needed to complete the transactions. We went in with our own loan, so the dealership handled communications for us. The entire process was smooth, efficient and devoid of any distractions and unnecessary back and forth. We happen to not be the negotiating type. If you prefer to wheel-and-deal, then your experience might differ. More

I can only speak for the service dept. I continue to go to this dealership because I like the service, specifically, the service advisor, Jim Fell. Very good at what he does. I continue to go to this dealership because I like the service, specifically, the service advisor, Jim Fell. Very good at what he does. More

We have purchased three vehicles from the dealership over the years and they have the best sales and service teams in the industry! the years and they have the best sales and service teams in the industry! More

Lexus of Pleasanton is fabulous and provides great service. From setting an Appointment, reviewing, maintenance, and communication, it is not a chore. We are treated with professional courtesy and res service. From setting an Appointment, reviewing, maintenance, and communication, it is not a chore. We are treated with professional courtesy and respect. Keep up the good work! More

Completed 1st service w/ new '23 Lexus RX. Arrived @ 7 AM & requested loaner. Also, the 2nd Key Fob finally arrived and needed to be set-up with vehicle. Rec'd comprehensive and fully und Arrived @ 7 AM & requested loaner. Also, the 2nd Key Fob finally arrived and needed to be set-up with vehicle. Rec'd comprehensive and fully understable video from technician who took me on a 'video tour' of areas covered in the service ... Outstanding. Rec'd text from Cody Wilson that vehicle was ready; came in about 45 minutes later; Nick Wilson took care of my return of the Loaner vehicle & having my RX brought down. Excellent service by all ! Thanks! Bob Selman 25 Year Lexus of Pleasanton customer! More