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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,057 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,057 reviews

December 19, 2023

They have a great service advisor in the name of Jason P. Always professional courteous, and knowledgeable More

by Sunny_o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Dec 21, 2023 -

Lexus of Pleasanton responded

Thank you Sunny_o for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 19, 2023

I have had a smooth and positive experience. Trust the quality of the service. Nick is professional and friendly. More

by Xinjianlu9
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
Dec 21, 2023 -

Lexus of Pleasanton responded

Thank you Xinjianlu9 for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

December 18, 2023

Mick is great to work with very respectful and professional he defiantly knows what customer service is outstanding service. Thank you Mick Al and Lilia Sanchez More

by allans_1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palemo
Report | Print
Dec 21, 2023 -

Lexus of Pleasanton responded

Thank you allans_1966 for sharing your experience with Mick in our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 18, 2023

A very positive experience working with Jimmy Bounthapanya. Jimmy followed up continuously on my inquiry to buy a Lexus 250h and kept following through after the sale closed. Thanks Jimmy. More

by andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Dec 19, 2023 -

Lexus of Pleasanton responded

Congratulations andrew on your new Lexus and thank you for sharing of your experience our teammate Jimmy here at the dealership. We are committed to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions about your new vehicle! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 16, 2023

Mick is an A+ service advisor! Always keeps me informed with the status of my car so I am never left wondering. Super friendly, personable, and has earned my trust in the times I’v More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Dec 19, 2023 -

Lexus of Pleasanton responded

Thank you JH for allowing us to earn your business and for sharing of your experience with our teammate Mick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2023

Take care everything good thanks highly appreciated and I will tell everyone to go to your dealership More

by Edwardchenged
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Dec 16, 2023 -

Lexus of Pleasanton responded

Thank you Edwardchenged for sharing your experience with Gary and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2023

Great service from Mick Palermo and the gang down at Lexus of Pleasanton! Love this place!! More

by devshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo, Jason Portillo
Report | Print
Dec 16, 2023 -

Lexus of Pleasanton responded

Thank you devshire for sharing of your recent experience with teammates Mick and Jason during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2023

Gary is very helpful and accommodating and trustworthy to deal with. Makes me confident and comfortable driving the car that I am and my family safe. More

by RomyRomualdocastro51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan , Gary Chan
Report | Print
Dec 19, 2023 -

Lexus of Pleasanton responded

Thank you RomyRomualdocastro51 for allowing us to provide care for your Lexus and for sharing of your experience with teammate Gary. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 14, 2023

Mick Palermo had excellent customer service. We are new to the area and he explained all the things they did to our car and what to look forward to on next service. Our truck was in service depa More

by Crisping20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Dec 16, 2023 -

Lexus of Pleasanton responded

Thank you Crisping20 for sharing of your experience with Mick and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your vehicle safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 14, 2023

Mick Palermo really helped me out and fixed some inaccurate verbiage on an inaccurate repair report. I’ll have him handle all my service needs going forward More

by nochop32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Dec 15, 2023 -

Lexus of Pleasanton responded

Thank you nochop32 for sharing of your experience with Mick and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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