Lexus of Pleasanton

I work in professional sports and Lexus of Pleasanton is the “big leagues” when it comes to service and customer care. I usually work with Forrest and he’s always looking for my best interests and very inf the “big leagues” when it comes to service and customer care. I usually work with Forrest and he’s always looking for my best interests and very informative and insightful when it comes to the best options for my car! More

Jason Portio set us up for awesome service. This dealership does the BEST JOB communicating and making sure all needs are met. I wouldn’t go any other place. They always get our cars in and ser This dealership does the BEST JOB communicating and making sure all needs are met. I wouldn’t go any other place. They always get our cars in and serviced in a timely manner and we leave confidently. Thank you Lexus if Pleasanton and thank you Jason Portio More

Jason Portillo is my service advisor and I have had a great experience every time I have my auto serviced at Heidricks Lexus dealership. I have been fortunate to have Jason as a trusted advisor for over great experience every time I have my auto serviced at Heidricks Lexus dealership. I have been fortunate to have Jason as a trusted advisor for over 12 years or so. He always responds to my concerns no matter what the issue. I have bought several autos from this dealership and have had my service needs met since 1994. More

Nick Wilson was my service agent and he advised me very well about what needed to be done with my car. The waiting time was reasonable. well about what needed to be done with my car. The waiting time was reasonable. More

Had an excellent experience with Forrest Ye in the service department. He was very knowledgeable and kept us informed the entire time. The cost was just as he explained with no surprises. service department. He was very knowledgeable and kept us informed the entire time. The cost was just as he explained with no surprises. More

Yes I would recommend it. Car in for service and all was handled expertly and with great care Car in for service and all was handled expertly and with great care More

Jason Portillo and Lexus Pleasanton Service Dept has been amazing to work with. Thank you for being so helpful. amazing to work with. Thank you for being so helpful. More

Nick Wilson was great attention to detail and got me in and out as I was in a hurry and with the loaner I had requested and out as I was in a hurry and with the loaner I had requested More

We had excellent service and they did a great job. Forrest Yee was courteous and very helpful to meet our expectations and we would use him in the future. Thank you!!! Forrest Yee was courteous and very helpful to meet our expectations and we would use him in the future. Thank you!!! More

Customer area and amenities in the service department are great. Joe Li, my first-time service advisor, went through the list of service items to do and explained what's to be done. I appreciate the patie great. Joe Li, my first-time service advisor, went through the list of service items to do and explained what's to be done. I appreciate the patience, attitude, and the desire to help the customer shown by Joe Li - a 5 stars performer! Gary Chan, service advisor, took care of handing back the vehicle after service. More