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Lexus of Pleasanton

Pleasanton, CA

4.9
1,063 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,063 reviews

November 28, 2023

Nick Wilson was my service agent and he advised me very well about what needed to be done with my car. The waiting time was reasonable. More

by Hwin59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Dec 01, 2023 -

Lexus of Pleasanton responded

Thank you Hwin59 for allowing us to provide care for your Lexus and for sharing of your experience with teammate Nick. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 27, 2023

Yes I would recommend it. Car in for service and all was handled expertly and with great care More

by Vivica J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan
Dec 01, 2023 -

Lexus of Pleasanton responded

Thank you Vivica for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 25, 2023

Jason Portillo and Lexus Pleasanton Service Dept has been amazing to work with. Thank you for being so helpful. More

by JD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jason Portillo
Nov 29, 2023 -

Lexus of Pleasanton responded

Thank you JD for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 23, 2023

Nick Wilson was great attention to detail and got me in and out as I was in a hurry and with the loaner I had requested More

by marlabroadnax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you marlabroadnax for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Nick on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 22, 2023

We had excellent service and they did a great job. Forrest Yee was courteous and very helpful to meet our expectations and we would use him in the future. Thank you!!! More

by tldenham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you tldenham for allowing our teammate Forrest and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 22, 2023

Customer area and amenities in the service department are great. Joe Li, my first-time service advisor, went through the list of service items to do and explained what's to be done. I appreciate the patie More

by kitten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Li, Gary Chan
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you kitten for sharing of your experience with our teammates Gary and Joe and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 22, 2023

Great dealership! Steve Casela is a great guy and very professional. Don't want to deal with anyone else, third Lexus I bought from Steve!! More

by tfossey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Cacela
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you tfossey for sharing of your experience with our teammate Steve while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 21, 2023

My wife had just got promoted and started working from home so we didn’t need her car no more. We went to a few places and none of them were as nice, fast and efficient as Lexus of Pleasanton. We worked w More

by Youplusme23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hummel
Nov 23, 2023 -

Lexus of Pleasanton responded

Thank you Youplusme23 for taking a moment to share your experience with our teammate Josh during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 21, 2023

Nick Wilson was great. Very professional and helpful. It’s very pleasant to wait in their waiting area. All around great experience! More

by janncat
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you janncat for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 17, 2023

I've had my car serviced at Pleasanton Lexus for eight years and have always been extremely satisfied. Kudos to Jason Portillo and all the reps over the years. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service reps have been great and get 5 stars., Rick Rose
Nov 18, 2023 -

Lexus of Pleasanton responded

Thank you bill for sharing your experience with our teammate Jason in our service department as well as Rick Rose. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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