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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,056 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,056 reviews

November 10, 2023

Great service , very professional my car was cleaned and served quickly Will be taking my car there for servicing More

by xcarman276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, John Clutter, Drew Hopkins, Gary Chan, Jim Burke
Report | Print
Nov 11, 2023 -

Lexus of Pleasanton responded

Thank you xcarman276 for allowing us to earn your business and for sharing of your experience with our teammates Jason Vaughan, Jason Portillo, Jim, John, Drew, Gary and Jim and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 09, 2023

Mick Palermo was great to work with and his suggestion to change all my tires were very good suggestion and provided best discount available. More

by youngcohen8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Nov 11, 2023 -

Lexus of Pleasanton responded

Thank you youngcohen8 for sharing your experience with Mick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 08, 2023

Extremely knowledgeable and pleasant. Explained all options. Took time to get me comfortable with new technology. More

by LKHARK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Rose
Report | Print
Nov 10, 2023 -

Lexus of Pleasanton responded

Thank you LKHARK for sharing of your experience with our teammate Rick here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 08, 2023

I always have a pleasant experience every time I come here. My advisor Jason Portillo was great to work with, very helpful and friendly. I highly recommend this dealer! More

by Lei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Nov 10, 2023 -

Lexus of Pleasanton responded

Thank you Lei for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 08, 2023

Jason Portillo is amazing, best Service Consultant, I trust him and he explains everything with detail, thanks! He makes the visit to the Dealership a great one. More

by lovecotons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Nov 10, 2023 -

Lexus of Pleasanton responded

Thank you lovecotons for allowing our teammate Jason and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 06, 2023

Friendly and clean. A comfortable area with beverages and snacks is available, while you wait. More

by rosannelippert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Report | Print
Nov 08, 2023 -

Lexus of Pleasanton responded

Thank you rosannelippert for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 06, 2023

Pleasant experience. Gavin was great to work with. Went over and beyond our expectations. Would recommend this dealer More

by Tlc.hanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gavin Lam
Report | Print
Nov 08, 2023 -

Lexus of Pleasanton responded

Thank you Tlc.hanson for sharing of your experience with our teammate Gavin while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 05, 2023

I recently bought a beautiful 2024 Lexus hybrid, and was so very fortunate to have Shadya Guyton helping me all the way. Shadya is extremely customer oriented, and knowledgeable. She was in constant conta More

by sharonjo
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadya Guyton
Report | Print
Nov 08, 2023 -

Lexus of Pleasanton responded

Thank you sharonjo for sharing your experience with our teammate Shadya and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 31, 2023

I had the experience of being a star customer! Jimmy was patient and wanted to ensure that I got what I wanted. Looked for car, discussed options. Discussed pros/cons of my new suv. Excellent Se More

by Only1aed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Bounthapanya
Report | Print
Nov 02, 2023 -

Lexus of Pleasanton responded

Thank you for sharing of your experience our dealership and with our teammate Jimmy. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 31, 2023

Mi experiencia en este dealer fue excelente el personal muy amable respondieron a todas mis preguntas y me ayudaron en todo el proceso fue rápido y fácil y lo mejor que no necesite de una cita para que me More

by Sandra Galicia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Minster
Report | Print
Nov 02, 2023 -

Lexus of Pleasanton responded

Thank you Sandra for sharing of your experience our dealership and with our teammate Joe . We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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