Lexus of Pleasanton

Mick is great to work with very respectful and professional he defiantly knows what customer service is outstanding service. Thank you Mick Al and Lilia Sanchez professional he defiantly knows what customer service is outstanding service. Thank you Mick Al and Lilia Sanchez More

Mick is an A+ service advisor! Always keeps me informed with the status of my car so I am never left wondering. Super friendly, personable, and has earned my trust in the times I’v Always keeps me informed with the status of my car so I am never left wondering. Super friendly, personable, and has earned my trust in the times I’ve worked with him. More

Take care everything good thanks highly appreciated and I will tell everyone to go to your dealership will tell everyone to go to your dealership More

Gary is very helpful and accommodating and trustworthy to deal with. Makes me confident and comfortable driving the car that I am and my family safe. deal with. Makes me confident and comfortable driving the car that I am and my family safe. More

Great service from Mick Palermo and the gang down at Lexus of Pleasanton! Love this place!! Lexus of Pleasanton! Love this place!! More

Mick Palermo had excellent customer service. We are new to the area and he explained all the things they did to our car and what to look forward to on next service. Our truck was in service depa We are new to the area and he explained all the things they did to our car and what to look forward to on next service. Our truck was in service department for a week and Mick updated us on everything they did and the expected date for the car to be done and of course he had a loaner car for us to use. Thanks Mick! More

Mick Palermo really helped me out and fixed some inaccurate verbiage on an inaccurate repair report. I’ll have him handle all my service needs going forward inaccurate verbiage on an inaccurate repair report. I’ll have him handle all my service needs going forward More

When it came time to replace my 2015 Ford I was determined to find a dealership that treated me with respect and some kindness. I like to say I am a "Ford Survivor." I liked my Ford Edge but hated determined to find a dealership that treated me with respect and some kindness. I like to say I am a "Ford Survivor." I liked my Ford Edge but hated the two main dealerships in the East Bay that service sometimes rquired. Many of my friends drive Lexus and told me about the excellent care and service they received at Lexus of Pleasanton. So I was determined to buy a great dealership and lucky for me, the cars they sell are excellent! Chris King, Josh Hummel, Nate Lazaga (sp?) and Puru (sp?) made the experience easy and enjoyable. I am no longer dreading having to go to the dealership for service, but from what I hear about Lexus cars, it won't happen very often except for maintenance. More

Thank you Mick Palermo for the amazing service! Very quick and efficient and an amazing guy to work with. Great service, better guy. Very quick and efficient and an amazing guy to work with. Great service, better guy. More

Thank You Mick Palermo- service was efficient. Kudos to the front desk and service workers . Kudos to the front desk and service workers . More