Lexus of Pleasanton

Mick Palermo provided excellent service advice and follow up. Lexus of Pleasanton has always provided top notch customer service. up. Lexus of Pleasanton has always provided top notch customer service. More

Thank you Lexus of Pleasanton, for showing that a dealership can care for their customers. We had to take our daughter’s car to two different dealerships before we took it here. Once we got there we dealership can care for their customers. We had to take our daughter’s car to two different dealerships before we took it here. Once we got there we were greeted right away and ended up working with Cody and he was very nice. Once we found out how much work was needed he had Josh appraise our car. He was nice and very knowledgeable. When I first saw the offer I thought it was low but after he explained it and showed me the backing, his offer was very fair. We ended up selling that car and getting her a new one. If you need service, sales or getting your car appraised this store is it! More

Mick is the best. White glove service all around. Stick with Mick and you won’t go wrong! White glove service all around. Stick with Mick and you won’t go wrong! More

Jason Portio set us up for awesome service. This dealership does the BEST JOB communicating and making sure all needs are met. I wouldn’t go any other place. They always get our cars in and ser This dealership does the BEST JOB communicating and making sure all needs are met. I wouldn’t go any other place. They always get our cars in and serviced in a timely manner and we leave confidently. Thank you Lexus if Pleasanton and thank you Jason Portio More

Purchased new NX 350 today. Traded in 6 year old Honda CRV. All through the process, including trade-in, new vehicle inspection, delivery, and careful review of all new features Traded in 6 year old Honda CRV. All through the process, including trade-in, new vehicle inspection, delivery, and careful review of all new features the vehicle had, Joshua Hummell was extremely patient, knowledgeable, and willing to ensure we were comfortable with all the features in our new vehicle. We never felt hurried or pressured throughout the whole process, including becoming familiar with the vehicles technology. Very good employee. Thanks Joshua for all your help. More

Excellant service and customer gratitude with Hendricks Lexus team! Valued customer, always happy when I leave there, whether it's another purchase or simply a routine maintenance. They have never let me d Lexus team! Valued customer, always happy when I leave there, whether it's another purchase or simply a routine maintenance. They have never let me down and work hard to ensure customer satisfaction! Mick Palermo(service consultant) was very informative and stellar with his services on my most recent visit. Keep up all the good work Hendricks team Lexus, you guys ROCK!!! More

Mick Palermo was fabulous! ! I am going to ask for him every time I get my car serviced!!! He gets 5 stars! ! I am going to ask for him every time I get my car serviced!!! He gets 5 stars! More

I work in professional sports and Lexus of Pleasanton is the “big leagues” when it comes to service and customer care. I usually work with Forrest and he’s always looking for my best interests and very inf the “big leagues” when it comes to service and customer care. I usually work with Forrest and he’s always looking for my best interests and very informative and insightful when it comes to the best options for my car! More

Jason Portillo is my service advisor and I have had a great experience every time I have my auto serviced at Heidricks Lexus dealership. I have been fortunate to have Jason as a trusted advisor for over great experience every time I have my auto serviced at Heidricks Lexus dealership. I have been fortunate to have Jason as a trusted advisor for over 12 years or so. He always responds to my concerns no matter what the issue. I have bought several autos from this dealership and have had my service needs met since 1994. More

Had an excellent experience with Forrest Ye in the service department. He was very knowledgeable and kept us informed the entire time. The cost was just as he explained with no surprises. service department. He was very knowledgeable and kept us informed the entire time. The cost was just as he explained with no surprises. More