Lexus of Pleasanton

I cannot say enough about Forrest Yee and the technician, Robertowho helped me out. I had to avoid some garbage in the road on the freeway, and afterwards my car started making a funny noise. I was very frus Robertowho helped me out. I had to avoid some garbage in the road on the freeway, and afterwards my car started making a funny noise. I was very frustrated. When I came in to Lexus of Pleasanton, they kept me calm and put my car up on a hoist. The trouble was very evident. A plastic bag had wrapped itself around my drivetrain. It had also done some damage to the bearings so they had to get apart. They gave me a wonderful loaner car and I was on my way. I was able to drive the car to Sacramento and those people send a gentleman name Larry to drive my car back to my home and exchange for the loaner. I can’t say enough about the people that help me out. I was from out of town and very upset. They made me feel good and my car was delivered in excellent condition. I hardly recommend Lexus of Pleasanton. More

The service you receive at Hendriks is the best! I like the video they send of your car with the repairs needed. Thank you for an outstanding service. I like the video they send of your car with the repairs needed. Thank you for an outstanding service. More

Victor was very professional and had an excellent fund of knowledge about all of the Lexus products. The store was clean and well decorated. knowledge about all of the Lexus products. The store was clean and well decorated. More

Gary Chan is the "Man"! Always attentive and focuses on the "client experience" which makes paying the service department a visit much more pleasurable. This was my 36,000 Always attentive and focuses on the "client experience" which makes paying the service department a visit much more pleasurable. This was my 36,000 mile service on one of the many vehicles that I've acquired through Lexus of Pleasanton, and Gary has always been there for us. - Lifer! More

I am very please with my recent 20,000 mile service. Jim is a very nice advisor Jim is a very nice advisor More

Car promised maintenance would be completed in one hour. Car returned on time. Nice customer waiting area. Car returned on time. Nice customer waiting area. More

The service department at Lexus of Pleasanton has been amazing. A special thank you to Forrest Yee, my service adviser, and Wing, the mechanic who repaired my car. I had taken the car to another repair sh amazing. A special thank you to Forrest Yee, my service adviser, and Wing, the mechanic who repaired my car. I had taken the car to another repair shop in Walnut Creek where sadly more damage was done than what already had occurred. A month later when I picked up my car from Lexus of Pleasanton my car had been repaired perfectly. I would highly recommend Lexus of Pleasanton to anyone. Thank you so much for the best customer service imaginable. Mike More

I really like this dealership, because they treat their customers like real people, have a great waiting room, and don’t try to up sale you on Parts you dont Need. customers like real people, have a great waiting room, and don’t try to up sale you on Parts you dont Need. More

Drew Hopkins provides excellent services like always. I have been working with him since. 2014. I received video while they service my car and kept me post . It’s my go to place for my car . I have been working with him since. 2014. I received video while they service my car and kept me post . It’s my go to place for my car . More

Just want to say that Jason Portillo & the crew at Lexus of Pleasanton are top notch. Super honest and informative every time I go in for a service. Also a great place to hang out for a few hours while you of Pleasanton are top notch. Super honest and informative every time I go in for a service. Also a great place to hang out for a few hours while you wait for your car! If you live near Pleasanton and you need your Lexus services - you 100% should call Jason P. @ and Lexus of Pleasanton More