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Lexus of Pleasanton

Pleasanton, CA

4.9
1,093 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,093 reviews

November 17, 2023

I've had my car serviced at Pleasanton Lexus for eight years and have always been extremely satisfied. Kudos to Jason Portillo and all the reps over the years. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service reps have been great and get 5 stars., Rick Rose
Nov 18, 2023 -

Lexus of Pleasanton responded

Thank you bill for sharing your experience with our teammate Jason in our service department as well as Rick Rose. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 15, 2023

I got my car serviced last Wednesday everything was great especially Jason Portillo my Rep. More

by Barbara M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Nov 17, 2023 -

Lexus of Pleasanton responded

Thank you Barbara for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 15, 2023

I had a great experience taking my Lexus to Lexus of Pleasanton. I appreciated the service that I was given by Nick Wilson, my Service Consultant. I had an overnight service, and Nick kept me informed o More

by kdcarlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 17, 2023 -

Lexus of Pleasanton responded

Thank you kdcarlisle for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 14, 2023

I like going to this dealership to have my CAR service. The place is very clean and our service Representative is very pleasant. More

by Carmencita Gamboa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Nov 17, 2023 -

Lexus of Pleasanton responded

Thank you Carmencita for sharing your experience with our teammate Drew and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 13, 2023

The service is at another level even for a simple Oil change for my 450H. Nick Wilson was my advisor and provided what needed to be done on the car without that up sell of services, which was a blessing More

by luu.daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 15, 2023 -

Lexus of Pleasanton responded

Thank you luu.daniel for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 12, 2023

I got my car service this Monday. My advisor Nick Wilson was great to work with. I appreciate with his help. I like this place,very good customer service when I come every time. More

by Maggie Zhang
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Gary Chan
Nov 15, 2023 -

Lexus of Pleasanton responded

Thank you Maggie for sharing your recent experience with our teammate Nick and Gary during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 10, 2023

Great service , very professional my car was cleaned and served quickly Will be taking my car there for servicing More

by xcarman276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, John Clutter, Drew Hopkins, Gary Chan, Jim Burke
Nov 11, 2023 -

Lexus of Pleasanton responded

Thank you xcarman276 for allowing us to earn your business and for sharing of your experience with our teammates Jason Vaughan, Jason Portillo, Jim, John, Drew, Gary and Jim and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 10, 2023

I don’t usually write reviews but with good customer service declining I felt like I should say something. I got my car serviced yesterday morning and all I can say is wow. The customer service here is More

by Rx12wu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Cody
Nov 11, 2023 -

Lexus of Pleasanton responded

Thank you Rx12wu for sharing of your recent experience with teammates Josh and Cody during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 09, 2023

Mick Palermo was great to work with and his suggestion to change all my tires were very good suggestion and provided best discount available. More

by youngcohen8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Nov 11, 2023 -

Lexus of Pleasanton responded

Thank you youngcohen8 for sharing your experience with Mick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 08, 2023

I always have a pleasant experience every time I come here. My advisor Jason Portillo was great to work with, very helpful and friendly. I highly recommend this dealer! More

by Lei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Nov 10, 2023 -

Lexus of Pleasanton responded

Thank you Lei for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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