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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,073 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,073 reviews

October 09, 2023

Our thanks to Joe Minster for all his help. He helped us locate the perfect Lexus for us. His patience, knowledge and kindness is sincerely appreciated. It was a pleasure working with you Joe. More

by Crimeslawyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Minster
Report | Print
Oct 10, 2023 -

Lexus of Pleasanton responded

Thank you Mike & Diane for taking a moment to share your experience with our teammate Joe during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 09, 2023

Great job resolving the issue encountered with my 2017 Lexus RCF. The dealership corrected the issue at no charge to me even though it wasn't the fault of the dealership, thanks! More

by donlima179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lin, Jim Burke
Report | Print
Oct 11, 2023 -

Lexus of Pleasanton responded

Thank you donlima179 for sharing your recent experience with our teammates Jim and Joe during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your RCF. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 07, 2023

Always very helpful and keeps us informed verbally and by video, awesome. Always watches over my automotive needs for service and updates More

by raking12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Oct 10, 2023 -

Lexus of Pleasanton responded

Thank you for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 04, 2023

Purchasing a new car or lease at Lexus of Pleasanton is a satisfying experience. They make the new car experience fun. More

by leebarry01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sekander, Hashim Bishop, DJ San Jaun
Report | Print
Oct 06, 2023 -

Lexus of Pleasanton responded

Thank you leebarry01 for sharing your experience with our teammate DJ, Sekander and Hashim and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 03, 2023

Best dealer ever! ! Every time I visit this location, never disappointed. Thank you so much for taking care of my car. More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Puru.
Report | Print
Oct 06, 2023 -

Lexus of Pleasanton responded

Thank you Sunny for taking a moment to share your experience with our teammate Puru during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 01, 2023

Friendly, Efficient personalized service. Provides video feedback straight from the mechanic as they review your actual car, what service was performed and current conditions of parts that we More

by akoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Report | Print
Oct 03, 2023 -

Lexus of Pleasanton responded

Thank you akoth for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jim. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 29, 2023

Their people are very professional, friendly, and courteous. I am happy with my Lexus is More

by elchacal1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Choy
Report | Print
Sep 30, 2023 -

Lexus of Pleasanton responded

Thank you for sharing of your experience with our teammate Greg and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 27, 2023

As always they do an excellent job and explaining about the car’s condition and that’s not enough they show you a video of how your car is doing 😁 More

by sandrascabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Report | Print
Sep 30, 2023 -

Lexus of Pleasanton responded

Thank you sandrascabrera for sharing of your experience with Jim and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 26, 2023

Every one is friendly and helpful. They treat you with kindness and follow up with you to make sure you are satisfied. Love the snacks too. Been going there since 2005. Thank you More

by Magita
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jim Fell, Gary Chan
Report | Print
Sep 27, 2023 -

Lexus of Pleasanton responded

Thank you Magita for sharing of your recent experience with teammates Jason, Jim and Gary during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 25, 2023

Great service and very helpful people. Very pleasant place to visit and the service consultant Gary Chan was great, More

by ly1652l
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Sep 27, 2023 -

Lexus of Pleasanton responded

Thank you ly1652l for allowing us to provide care for your Lexus and for sharing of your experience with teammate Gary. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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