Lexus of Pleasanton

I walked into the dealership and had no idea where to go or who to talk to as this was my first time dealing with the service dept. after purchasing my car. After walking around for 5 minutes I finally foun or who to talk to as this was my first time dealing with the service dept. after purchasing my car. After walking around for 5 minutes I finally found someone to help me. I was told to take a seat and someone would be with me shortly. My appointment was at 11:30 and was not approached until 12:10 after asking someone else who would be helping us. I was finally greeted by Jason Vaughan. When scheduling this appointment I was told it would take 45 minutes to program my key. When I sat down with Jason he then told me it would be 90 minutes. We explained that we had tickets to a concert and weren’t planning on being there for another hour and a half. Jason went out of his way to get me next in line for my service and actually had me out of there in 20 minutes. He offered to get me a loner car if I wanted it so I could be on my way. Jason offered excellent customer service and made the situation into a positive one. Customer service is very important to me and I will continue to recommend Lexus of Pleasanton as a place to buy a Lexus. Thank you Jason for making this experience a positive one. More

Prompt, courteous and thorough service advisors and technicians. Upscale waiting room with nice amenities for customers technicians. Upscale waiting room with nice amenities for customers More

Steve was awesome and walked us through every step of the way in our vehicle purchase. Excellent service, knowledgeable and willingness to go the extra mile. way in our vehicle purchase. Excellent service, knowledgeable and willingness to go the extra mile. More

Taking your vehicle there to get service is like a pleasure. Treated royally and your car is undergoing the best servicing possible. The video is also worth watching. And Gary Chan is quite an asset t pleasure. Treated royally and your car is undergoing the best servicing possible. The video is also worth watching. And Gary Chan is quite an asset to have employed there. Pleasant, knowledgeable, listens well and most importantly, takes care of business. Thank you Lexus of Pleasanton More

Efficient and responsive customer service . Dependable, friendly, and responsible. Speedy and efficient service was provided. Dependable, friendly, and responsible. Speedy and efficient service was provided. More

Been going here for 17 years, always satisfied with the work they do. Excellent customer service every time. work they do. Excellent customer service every time. More

John Clutter did an excellent job in explaining the service to my RX 350 and the replacement of the damaged tires. Thank you very much John! service to my RX 350 and the replacement of the damaged tires. Thank you very much John! More

I’ve been a loyal customer for over 18 years. Lexus vehicles are my favorite brand. Very reliable and good quality vehicles. I’ve always enjoyed driving different types and models of Lexus cars. Lexus vehicles are my favorite brand. Very reliable and good quality vehicles. I’ve always enjoyed driving different types and models of Lexus cars. These cars are Always outstanding to me. I also receive many compliments while cruising around town and out of town. Lexus service is awesome especially in Pleasanton, ,Ca. They spoil me there with their great customer service and support . I’ve had the opportunity to visit other dealerships but haven’t seen one to match their services. Drew Hopkins service advisor has been super kind and professional representing the company Thank you Candace. More

Forrest Yee who wrote me up initially did a fantastic job of going everything that the vehicle needed to keep my 2019 in tip top shape! She just crossed over 100k miles, and still drives perfectly! Nick Wils of going everything that the vehicle needed to keep my 2019 in tip top shape! She just crossed over 100k miles, and still drives perfectly! Nick Wilson checked my out the next day and made sure that I had everything that I needed and the vehicle came out so beautiful! More

It was my first visit to this dealership. My appointment was for 3:00. I waited until 3:50 Before anyone came. I was greeted by sales consultant Jason Portillo. He was kind,professional and My appointment was for 3:00. I waited until 3:50 Before anyone came. I was greeted by sales consultant Jason Portillo. He was kind,professional and knowledgeable. I noticed on the estimate contract the appointment box was marked no.Maybe that’s what caused the delay. I was satisfied with the service. I will be returning for future service on my vehicle. My wife also has a Lexus and I am considering having it serviced also. Thanks Jason Robert G 2010 Lexus GS 350 More